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sara_4549
Participant
April 18, 2026

Frames Droop

  • April 18, 2026
  • 2 replies
  • 26 views

Hi everyone,
I hope someone can help me, because I'm going crazy...
I have the latest version of Premiere Pro, 26.2.0 (build 65)
My computer is a Ryzen 7 3800X with 32 GB of RAM and an RTX 5070 Studio 595.79, with SSDs, all running Windows 11 Pro 10.0.26200. In theory, based on all the benchmarks I’ve run, the system should be more than capable of handling Premiere Pro quite well. Well, with any video, even at 1080p, I experience constant frame drops in the preview when I import it into my project. This makes it impossible for me to edit any video. I’ve tried everything—using proxies, clearing the media cache, reinstalling Premiere, reinstalling the NVIDIA drivers—nothing fixes it... What could be causing this? I don’t know what else to do... By the way, I’m a bit of a newbie at this, but I’m a computer scientist and I can handle complex tasks.
Thanks in advance to everyone...

 

    2 replies

    jamieclarke
    Community Manager
    Community Manager
    April 20, 2026

    Hi ​@sara_4549 -   Thanks for submitting your bug report. We need a few more details to try to help with the issue.  

    Do you have any third party plugins or panels installed?

    Can you try and hold down "SHIFT" while launching Premiere and check the box
    "Reset app preferences" (Backup Preferences first)

    “Clear media cache files”

    “Reset plugin loading cache”

     

    Can you try and go to Edit > Preferences > Audio Hardware and set the Default Input to “None” 

     

    What type of media are you working with?

    Peru Bob
    Community Expert
    Community Expert
    April 18, 2026

    What are the complete hard drives (how many, what kind, what is on each, what capacity, and how full)?