Bug Reports

Hello Community, Android Mobile:Updated app; now scenes glitch and closes app altogether. Apple Mobile:Shared link to a new user. The app glitches the scene and closes app altogether. We've both restarted phone and nothing has changed.

I'm trying to load the tutorial files but they seem to be empty, there are no objects in the scene or not even an environment. I am on the Beta version of Aero. Wht's going wrong? The on given on this page is an example: https://helpx.adobe.com/uk/aero/how-to/tour-the-workspace.html?playlistPath=/services/playlist.helpx/products:SG_ADOBEAERO/playlist:topic/learn-path:key-techniques/set-header:guides/en_GB.json

Hey everyone ! I've made a animated scene in Adobe Aero (0.18.4), starting first without a image anchor ; i had no issue when i was watching it on my phone (iPhone 12 mini on iOS 16) via the QR code. I added a image anchor, and now the view of the scene now is very shaky, even if the phone is completely still. I tried with an image on my Mac, and a printed image, but the issue is the same.  Is anyone having the same problem ? Do you have any solutions ? Thanks ! 

There was a separate version of Aero for the Geospatial Creator 0.23.2. Now in Creative Cloud there is a Beta 0.18.4 which does not acknowledge I have 0.23.2 installed on my Mac. There are bugs in both but how do we know which version to upgrade to - I am using 0.23.2 which seemingly sits outside of the Creative Cloud app updater and unsure how to proceed with any potential updates to rectify outstanding issues with the application.

Hello, I am trying to use Adobe Aero Geospatial Creator but I do not know if it is available for Mexico, since in the anchors I do not have the location option

Pourquoi google map n est pas present dans achor type  sur une version PC. J ai seulement horizontal vertical et image.

Just getting started using Aero and the application frequently exits with a crash.  Open Aero AppFile Newplace an object (from starter assets)click "Home"Quit (cmd-Q)report of "Aero quit unexpectedly" system details as follows (crash report below): Aero 0.18.1 (#241)MacBook Air retina 13-inch, 2019Ventura 13.2.1   

I have been working with fairly simple items in Aero. Recently, I have been making simple 3D items in Illustrator, addings some textures in Adobe Dimensions and exporting those files to Aero. The rendered images in Dimensions look fine, but the items in Aero retain none of those textures at all, and reverts the item to simple flat colors. Simple Aero Example - https://www.youtube.com/shorts/wEbxcKbwaWoAero Geospatial Toolkit - https://www.youtube.com/shorts/RaITFwFsQhQExample Dimensions Rendering 

I'm working on Aero on a Mac. I inserted 2 buttons to show/hide different elements. Once i preview the scene it works on Mac. But when i try to click on the buttons on my mobile via the AR QR code, nothing happens when i click the buttons (accept for the button animation). It'll make sense once you've watched the video's attatched to the question. Anyone knows how to fix this?

I am trying the new geospatial API on adobe aero. However, when I try to share the project it gets stuck and keeps loading forever. First I thought maybe I am adding a lot of stuff. But, even when the project is empty it does not share.

Adobe Aero wont installwaiting... Install...waiting. (endless loop). WHY? iMAC PRO 2017Processor: 3.2 GHz 8-Core Intel Xeon WGraphics : Radeon Pro Vega 64 16GBMemory 32 GB 2666 MHz DDR4macOS: Ventura 13.4

Hi, I am working on a project, when I add a behaviour the project does not automatically save, thus when I create the new link the changes do not take effect.  In the top right corner, I can see the blue loading circle, however, it goes on forever and does not complete. Has anyone else had this issue? Thanks! 

Hi there – I was working on an aero project for some weeks now, and suddenly four days ago (around 6PM CEST) updating and creating links was no longer possible. I tried creating links from other projects, where the same issue occured.Also, I quit and reopened Adobe Aero on Mac, the issue persisted.It's the same with the iPad version – no link can be created. Can someone please do something about it?I am working on my thesis project, which is due mid July – and I really need to be able to share it with my advisors! 

My Project looks good in preview mode but not when I see on mobile/ipad via AR QR code not showing anything. I tried creating in new file and then I also compressed my all files but I still see same issue again.I see similar post in the community it seems not resolved or very few people experiencing this issue.https://community.adobe.com/t5/adobe-aero-bugs/object-doesn-t-show/idi-p/13847792 

When activating the experience, the models are much smaller than in the edit/preview view which seems to also be affecting the localization of the objects as well. The tracking is also not stable as the objects float a bit as you move the device. Tapping on the object in the experience also does not activate the applied behavior.  

Hi, I have two AR animations with two seperate QR codes. After watching the first one I am unable to watch the 2nd one because the first one keeps opening even when I enter the new link. Is there a way to fully close/disconnect the first clip so that I can watch the 2nd one and vise versa? Thanks so much for any help! I really appreciate it! 

Hi, I have two Adobe Aero animations that are not working on some iphones (it's working great on other iphones). When viewed through some iphones most of the elements of the animation are missing. Would love some help with this. It is being used for a museum show that opens tmw and I would love for everyone to experience the augment reality animations. Thanks so much! 

I just downloaded the latest version of Adobe Aero. When I open the app all the menu options are greyed out and I get a message asking me to 'Free up space on my device'Running on iMac3.6 GHz 10-Core Intel Core i9AMD Radeon Pro 7500 XT 16GB72GB 2667 MHz DDR4Ventura 13.4 Any idea how to get this to work?

I want to make a sphere of my art but when I add in the second screenshot Adobe aero just loads and does nothingMy system is macOS Ventura 13.2.1

I am hoping it may just be me not knowing how to to a simple task that you regularly are able to do across ALL other Adobe applications:1. being able to keep multiple Aero project files at the same time,2. be able to copy/paste assets from one project to another. How can it be that each time I try to load/import an additional .real file, it completely blanks out what I was working on, and replaces it with the newly uploaded file. Please help me out, hopefuly there is a way to do this simple copy/paste action you normally do on ANY application in the universe. Thanks for any help.All the best,Max

Hi we are a school and have been trying to use Aero, however all the menu items are Greyed out. All I have access to is Exit, Preferences and the Entire Help Menu. I originally installed the Beta from the could, but have unistalled this and also tried installing from the Creative Cloud App, but the Menus are still the same. Any Ideas?

When I log into my account on any device it says that it's loading documents but then doesn't load anything and I can't get that message of the screen and use the app. I think that this is a bug because i've tried it on all my devices and none of them work.

I only made small edits and at first I kept getting an error about there not being enough working memory. The files are smaller, the thumbnail looks promising but instead of seeing my AR 3D model I only see a digital grey box on the ground. I've tried exporting from Adobe Dimension to Aero in multiple ways and still was only able to get it to work once on both my iPhone and iPad, but now... not anymore... very confusing what the correct workflow or order of operations is... Version 2 (Not working): https://adobeaero.app.link/twIPfbfazAbVersion 1: https://adobeaero.app.link/xM6JanajsAb oddly the file that doesn't having a working thumbnail is kindof working?  

Hello.Please, correct me if I'm mistaken.I have tried various services like Overlyapp and Arivive.Now, I have also tried Aero because I have a subscription and thought, why not? In my case, I have an image that I use as an anchor, with animated layers on top. The animation is created using After Effects or Cinema 4D. On my end as a developer, I upload and combine all the elements together and then publish it. Everything seems fine from my perspective. But this is how the user experiences it:1 The user needs to scan a QR code, even if they already have the Aero app installed.2 Once they scan the code, they need to open the specific project.3 Next, they have to download all the video assets that I used. It's worth noting that Adobe only supports GIF format for these assets, which tends to have a large file size.4 Finally, the user can use their camera for object recognition. Is my understanding correct?

Dear all would love your help. I have been runing aero without problem earlier. Now I have this empty working space without options to see / manipulate elements.  How to fix this please ? Did this happened to others ?  thx a million