Bug Reports

I cancelled a subscription on the next day of a 7 day subscription and received a cancellation verification and have been billed at least a dozen times after receiving the in time cancelled email. My credit card company stated that Adobe has used at least 5 different Adobe names to force a payment to go through even though Adobe was blocked by them from trying to get a payment. I was forced to cancel my credit card in order to get the unauthorized payment attempts to stop and even after that I received an email from Adobe that I needed to update my payment method because their payment attempt was again declined. The attempts have been non-stop since the 21st of January and up to three times a day everyday. And has been impossible to notify Adobe to stop this practice as it seems they don't want to be reached directly and that this may be going on with numerous other subscribers thereby wrongfully taking payments from those who have canceled within the 7-day trial period and in my case

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Files are not getting uploaded after saving a scan and this prevents modifying or deleting that file, causing a lot waste of time and is frustrating. Sharing a screenshot of the priblem

I uploaded a PDF twice to Adobe Express, and now when I try to upload it-  it says it corrupted, empty, or not a pdf.The first two times it shifted two lines of text. I created it in indesign and it’s just a simple barebones pdf of just a text document. The lines are not shifted if I open it up from my files.  Importing it caused the lines to shift. I trashed those two first imports, and now it won’t let me import it again. The attached is a img of the pdf, I couldn’t work on the original anymore after Adobe Express corrupted it. Also, this UI sucks. I just want to type my words and the “related topics” keeps taking over my screen. I typed in a paragraph and I can’t even see it anymore.   

Search in Premiere Pro Beta is not working. It returns no results even though files exist in the project. It used to work and suddenly stopped. Also, Creative Cloud freezes completely on launch, preventing updates or navigation.  

Je suis sous W11 Famille 64 bits Version: 26200.7840. Le microprocesseur est un Intel(R) Core(TM) Ultra 7 255H et ma carte graphique NVIDIA GeForce RTX 5060 Laptop GPU.Quand je lance Camera Raw à partir du filtre, le système peut me permettre de traiter 2 ou 3 photos, parfois une seule et parfois se plante dès le début.Très souvent le plantage a lieu après avoir créer un masque sujet et bouger un peu les curseurs exposition et contraste.Très souvent aussi, le plantage se produit quand j’essaie d’ajouter ou supprimer des zones de masquage.J’ai alors une fenêtre qui me dit : “ Le processeur graphique a rencontré une erreur irrécupérable. En raison d’une erreur d’exécution, l’accélération GPU a été désactivée pour le reste de la session “.Après action sur ctrl+alt+sup parfois j’ai accès au gestionnaire des tâches et je peux mettre fin à la session mais le plus souvent la seule solution est de se déconnecter.Après avoir beaucoup chercher avec Le Chat GPT France on a trouvé la solution suiv

I have the latest version of InDesign, I uninstalled it, installed it, went back to the older version, it doesn't matter, it keeps doing it - I can't save the file, it keeps reporting an error, it crashes, after opening it I can't save it again, I can't work. I'm completely exhausted from it. I've seen a lot of people complaining about it here and for 2 months now, why aren't you doing something about it? It says it has something to do with Windows, I'm not an IT specialist, I don't know what to do at all. I just want it to work for me and I can work. Creative Cloud costs a lot of money and you don't do anything for us. I have the same thing installed at work and it doesn't work for me there at all. Only on my computer at home. I want to know what to do.

Hi there!! I've been trying to make an image as anchor in Adobe Aero, but I can't import any image files, I add images directly from my desktop (not even by dragging directly) and it doesn't work, it says RT3D Import Failed.  Please, I wanted to use Aero for my final project at uni but with this type of bug I'm not sure I can.Thank you!!

 Export to .gltf crashing Not sure why Does not crash with .realCan someone please fix this? App version  0.24.6 (#787) (SHA1 = 9d47660)macOS SequoiaVersion 15.6.1   

I've spent a good amount of time building a scene in Aero (desktop), and tested it earlier today with a link generated in the desktop app. I tried again later today when more was complete, but no links are being generated. I've created duplicates, logged out, logged in under personal profile then opened .real file, but nothing has worked. How can I generate a link again??

Dear community,  I am having problems with creating link for my project? Does anyone have the same issue?  I am using my company account, and have issue. I tried to download it and transfer to my personal account to create the link but to no avail. Can anyone advise me? I need this project for a presentation and it is quite urgent. I am using desktop window version 0.24.4 and ipadOS 2.24.1.  Thank you !

today I can't creat link for my project. Anyone know what happen?

Ich scanne den QR-Code mit dem Android-Smartphone und folgende Fehlermeldung erscheint: "Beim Laden der Szene ist ein Problem aufgetreten Überprüfen Sie Ihre Internetverbindung und versuchen Sie es erneut."An der Internetverbindung liegt es nicht. Alles andere funktioniert. Die Szene ist etwa 2 Jahre alt. Damals hat es noch funktioniert. Die AR- Entwicklung lässt extrem zu wünschen übrig. Bitte Fehler beheben oder mal kommunizieren ob das in Zukunft überhaupt noch funktionieren soll oder ob das Projekt gecancelt wurde. 

Hi everyone, I’ve run into an issue with Adobe Aero today. It suddenly stopped creating or updating links. Everything was working fine last week, but now I'm stuck. I’ve gone through all the related posts on the forum, tried all the suggested solutions, and even had chats with two Adobe agents today who guided me through more troubleshooting steps. Unfortunately, nothing has worked. I’m in the middle of a university capstone project and can’t progress without this feature. Does anyone know if this could be a server issue? Is Adobe Aero down or just broken right now? Any help would be appreciated! Thanks in advance.

Aero files are not synchronizing. I have checked all possible options: errors on behaviors,  files and assets sizes, re-starting computer, shutdown computer, internet is working, check browser and the last one, checking if my antivirus app is stopping Aero or Adobe synchronizing files. I tested with minor changes for previous files, but nothing works. Nothing, Frustrating as I can't create a new experience because customers already have an innitial QR code that I can't change. Please help with this matter. V_0.24.4

Hello, it's my 1st time using aero. I'm trying to import some blender models in the .glb format but this error pops up. I read that .glb is the format u want for 3d, but something has to be wrong. My friend is opening this file on his pc no problem. Has anyone encountered this issue before? 

Report! aero server failure, resolved in Japan.

I have tried for days now, but I can't create links. From the comments of others, I can see that many are experiencing the same issue. I really need the links/ QR-codes for my project today!!!  Is there any updates or possibility of it being fixed today? Is anybody still able to create links and could help me? I have the real. files and only need the QR-codes

I have products and links based around clients and customers and ive been getting complaints that their links are now working anymore. I cant update links or create new stuff PLEASE HELP.

Aero will not share new projects or display existing projects. Many users are reporting this - please respond

When I scan the qr code, it takes me to Adobe aero app, and starts loading, before the camera opens, an error message appears “Check your internet connection and try again” this problem has been appearing since several days.. A

Hello,I have been working on a project since last month. The share link worked fine. But it has suddently stopped working since 2 days. I have my submission due. can someone help. I now cannot create a link. I keep getting a pop saying - unable to create link.

All my generated qr codes are not working anymore. It is also not possible, to generate new qr codes. It looks like the service is down. Tomorrow I have a meeting were i need the scenes, it would be great to have it working then. 

I have the same issue like a lot of people. Last wendnesday everything worked. I need the links tomorrow for an important event. I had contact with the adobe support all day long. They sad, that they will conact me with a phone call. The problem is really urgent. I even can't generate new links. 

Issue loading scene: "There was a problem loading the scene" Check your internet connection and try again. Upon further investigation, my internal link manage file says: ERROR Failed to contact the origin. Generated Thu, 29 May 2025 22:55:47 GMT Request ID: 8f-s3LXlND0ybMS6wiXHdNd90M8fL14uXWVLM98vPHD3Y0-9fxV4AQ== This is for my AR that has worked consistently for the past year, 1000x.