Captivate

If you are using Adobe Captivate, and Captivate crashes or behaves unexpectedly on starting the product or even while working on a particular workflow, perform one of these:   Upgrade Captivate Update Captivate to the latest version. On the toolbar, click Help > Check for Updates. Then follow the on-screen instructions.   Run Captivate as an Administrator On your Windows desktop/laptop, right-click AdobeCaptivate.exe and select Run as administrator.   Re-create the preferences Windows - Delete Preferences Navigate to the folder where Captivate is installed on your computer (The default location is typically C:\Program Files\Adobe\Adobe Captivate 2019 x64) Open the folder Utils. Double-click the file CleanPreferencesWin.bat. macOS - Delete Preferences Navigate to the folder where Captivate is installed on your computer (The default location is typically Applications > Adobe Captivate 2019) Open the folder Utils. Double-click the file CleanPrefere

I’m running into an issue where courses pauses while playing a video on mobile (cell phones and tablets).The video 'pops out' into a new screen and pauses the course.When users close the video and come back to the course the course is paused, so the 'next' button that is set to appear after the time of the video does not appear (example 1 minute video, the next button is set to appear after 60 seconds, since the course is paused the next button will never appear).Is there a work around for this? Any way to have the course keep playing, or the videos not pop out?Thanks in advance!

please help!We had one subscription of captivate dowloaded on 2 computers for a over year now. I got a new laptop and installed captivate on it, and it worked, then factory reset and sold the old computer. Now, the other computer is crashing the app when it opens and says "An error has occurred during activation" making me think I never deactivated it from the old laptop. I do not have access to that laptop anymore, but we need captivate on these two current computers. Is this issue caused by 3 computers having the software activated on it?  I cannot find anywhere to see my activated devices to check this and deactivate the old computer remotely. Please help me!

I have a Captivate 9 presentation that has a quiz. Here are the specs:Quiz Pool - 20 multiple choice, multiple selection questionsPresentation - 5 questions selected from quiz poolStudent has 3 attempts to get passing gradeThe problem is the quiz results are not being recorded properly in my LMS.If student fails all 3 tries, LMS reports as fails.If student passes quiz the first time, LMS reports as passed.If student fails first or sencd try, then passes quiz by the tird time, LMS reports as Incomplete.I have tried almost every possible combination of selections to try to get this to work properly, but have not had any success.WHat I am wondering is if my LMS is getting "confused" by the multiple tries being recorded as fail, then pass. If this is the case, is there a way to create an action to clear the score results when they retake the quiz, but leave the number of attempts alone?

I am using Captivate 2019 Release: 11.5.5.553 I have a 12-second audio stinger (music) on a title slide.   The slide has one button set to "Go To Next Slide" on click and a pause at the 11-second mark.  (Animations occur before the pause to introduce the course).  The button is a png image that I have activated as a button. In setting it up, I select the button and navigate to Properties > Options.  There I select the "Stop Slide Audio" option along with the "When Clicked" option . When I preview with HTML and/or publish the course, and it begins to play the animations and audio,  Before it pauses, I select the NEXT button. I am taken to the next slide but the audio continues to play to full completion.  I do NOT have this same problem on other slides within the course where slides have recorded audio.  I also tried turning on the PLAYBACK CONTROL options to see if that would produce a different result but it does not. I ha

I created a course with a quiz. I am giving the user 2 attempts to pass the quiz. After the user fails on their 1st attempt, they get the button Retake Quiz which takes them through the quiz again. If they fail a 2nd time, I created a button "Retake Course" using an advanced action and java script. cp.resetQuizData() and the second advanced action Jump to Slide 1. The problem I am encountering, when the user goes through the entire course again and gets to the quiz, captivate tells them after completing the quiz (now their third attempt) they've failed, even if they get all the answers on the quiz correct. Any way to fix this problem?

I have reinstalled Adobe captivate, even change the compatibility of the software to run as administrator. Still i am facing the same issue software dosent work.

Sorry if this is duplicated, but I thought I submitted this but it didnt see to be successful. So, this is re-writing what I had by memory........Captivate 2019 11.5.5.553I am publishing a html scorm from captivate. The package is 255mb. I have the same undesired results (delayed preloader) when I preview (F11) in captivate, extract the scorm locally and play it in the browser, and after I upload the scorm. The issue is there is approximately 2 seconds before the preloader animation starts. In this time period the play button and TOC are active. If something is clicked on before the animation appears, the user needs to sit through a blank white screen until it loads enough to start playing. (If the user is patient and waits, the preloader animation will play fine.)Users first reported the course was not working because they saw the blank white screen and just impatiently closed the course. We would like to solve this by one of two ways if possible:Make the preloader animation

I have just been given an interesting challenge and just wanted to see if anyone has ever managed to do this: I have a course where there will be multiple fields that the learner will be writing a plan based on what principles they are being taught over a series of slides. At the end we would like them to be able to compile all the notes in those various fields into a PDF and download them - is this possible? Steve

Hi, Is it possible de bypass the "Play" button in the begining of Captivate projects ? I found how to hide the playbar but i didn't find how to bypass the first "Play" button when we launch a project.Thanks in advance,Karim

I have four CPTV slides in my presentation that I jump to from other slides as an example for the tool on those slides. Slide 18 jumps to CPTV slide 5, for example. The .cptv files play just fine on my computer, but the slides don't play in the presentation. In HTML5 it's blank and in SCORM cloud it's a spinning wheel. I've tried deleting the slides and remaking them but it happens every time. Anyone have an idea on how to fix this?

Hello,On the 1st slide of captivate, there is a slide audio which contains closed captioning. So when revisit to the 1st slide again. The audio should not play. How to write a advanced action for this scenario? Is it possible to stop only slide audio but keep closed captioning ON? 

This community is great. I have spent hours learning Captivate from it. I want to use an email to send feedback on the eLearning course I have created. I found the basics at: Solved: Send an e-mail at the end of Captivate Project - Adobe Support Community - 8463641I can collect the feedback in a text entry box, or a series of TEBs. But I'd like to format the email with at least a carriage return or two. I can't seem to get that past the encodeURI function. Here's what I've tried:{var who = window.cpAPIInterface.getVariableValue("cpInfoEmail");var mySubject = encodeURI(window.cpAPIInterface.getVariableValue("cpInfoProjectName") + " Feedback");var myText = encodeURI("My feedback is: " +"<br>");var myBody =encodeURI(FeedbackTextEntryBox);window.open("mailto:" + who + "?subject=" +mySubject + "&body=" + myText + myBody);}which very politely results in"My feedback is: <br> " followed by the TEB text. No carriage return.I've tried every variation of "\n" a

I have a variety of slides in my presentation, some that auto-advance and some that manually advance. Some of my users prefer the skip button and others prefer the play button so I have to make sure both work. I have one slide in my presentation that will not advance with the play button. How do I fix this?

I have four slides in my presentation where I am on slide A but at the end of slide A's audio slide B's audio begins playing without transitioning to the new slide. I've checked the recording in the timeline and slide A only has slide A's audio in the recording, and there's no other audio on the slide. How can I get slide B's audio off slide A?

Bonjour,J'ai réalisé un quiz sur adobe captivate, je voulais rajouter un bouton pour recommencer le quiz en cas d'échec, mais je ne pense pas que celà soit possible. Il faut fermer le projet et le réouvrir.J'ai donc voulu biaiser, en recréant un autre quiz à l'identique à la suite (en cas d'échec du premier). Sauf que captivate considère qu'il fait parti du premier quiz. Est-ce qu'il est possible de faire 2 quiz différents avec des résultats différents ? (quiz notée). Merci de votre aide. Traduction Google 🙂Hello, I made a quiz on adobe captivate, I wanted to add a button to restart the quiz in case of failure, but I don't think that's possible. You have to close the project and reopen it. So I wanted to skew, by recreating another quiz identically after (in case of failure of the first). Except that captivate considers it to be part of the first quiz. Is it possible to do 2 different quizzes with different results? (graded quiz). Thank you for your help.

Is there a way to place and rotate images within an Adobe Captivate 360 VR environment?

I have some experience using Captivate and now want to create an online program. I'm seeking the best approach. What might work best?Record Slide show and audio on Zoom, and edit for Captivate.Use Zoom to record speaker video segments only.Use captures of PowerPoint slides between video segments, and add V.O.Record PowerPoint and audio and use on Captivate.Record Voice over of slides on Zoom, and add slide shots over the recording.This is meant to be a simple PowerPoint training with Speaker VIdeo between segments, and include testing. Which of the above might work best?

I have a main slide with interactive buttons that take learners to secondary slides to view content and then return to the parent slide. There is initial computer-generated audio on the main slide that the learner hears first time before selecting any interactive button. How do I silence the audio on the main slide after revisiting the main slide after the 1st, 2nd and so forth viewing of secondary slides?

Hi all,I made the mistake of playing with some of the Preferences in Captivate 9, specifically Enable custom workspaces/panel undocking.I didn't like what happened so undid preference and restarted Captivate. Now the Position Tab is missing from the Properties Inspector. The Position option does not appear under the Windows menu at all. I changed the Preference again and restarted Captivate again. The position tab appears as a menu item but it is greyed out.I have reset the Preferences,   Cleared the cache, restarted Captivate several times. Tested to see if problem exists across a range of projects, it does. Restarted my computer (MAC) and opened Captivate again, problem still exists. I don't know where the folder that holds the Preferences resides to rename folder and see if that gets rid of the problem.Can anybody point me to a solution on this one please?

Linking projects in Captivate is where most of us face a learning curve. When we say we link projects, we basically mean that we're goin to combine multiple projects based on certain conditions. You'd opt for this workflow if you want your projects to launch in a certain order, or launch projects based on a criteria. In enterprise and large-scale eLearning projects, when many authors create modular content, linking becomes critical when all the projects need to be merged or linked in a certain way. Here's how we'd link a project with another project: On the project which will lead to another project, decide the trigger, which when fired, will launch the second project. The trigger may be any action, like, On Enter, On Exit, etc. Once you define the trigger, set the action as Open another project. Browse and select the second project. Publish the first project. Open the second project and publish the project in the callees folder of the first project. Launch the published output o

In Captivate 2019 rel 11.5.1.499 I opened two different projects. I updated backgrounds in the one project and saved each file separately. The updates to the one project has updated the other. I have not experienced this before but in this case it does suit me. please advise 

Hi, I am getting the error "an error occured while parsing EntityName. Line 91, position 25. " Can anyone advise of what that means?  I have exported an XML file if that helps Thanks you for any help you can provideSteve 

I am trying to publish a captivate module on Adobe Captivate 2019 as a HTML5 but I am getting the following error message 'Could Not Copy Folder to C:\Users\jess.hagerty\OneDrive-NHS\ePMA036Therapeutic Drug Monitoring \assets'. It is a software simulation module which my colleague orignally recorded on his MAC laptop and I working on it on a PC. Would this have a bearing on it? Thank you,jessica 

Hello, I am working on an interaction where I need to have two independent buttons in the same location. What I am trying to achieve: The buttons each perfrom a different Advanced Action that is made active by a previous selection. The user will be clicking an image that I would like to have both buttons overlay. I know that it is not possible to have buttons overlap and that only the top one will be the active button. What I have tried: The work around I tried was to instead of two buttons, I create four buttons in a four square pattern so if the user essentially cliked in the middle of the image they could click one of the four boxes. This however poses an issue because they have to click in a sweet spot for this to work. Does anyone have any possible ideas for a work around for this situation?