Connect

Hi,  When I upload one of my pdf files into Adobe Connect, the image comes out distorted (see attached). Is there anything I can do to avoid this from happening?  Frequent Adobe Connect User

How can the screen view be set to see participants of the meeting? We like all of the features of Connect, but we are lacking the ability to toggle between views. 

I need to know what is the level of activity in my Adobe Connect instance -- how many people are registering and attending how many meetings, trainings and seminars per week. I want to extract reports from Connect to show trend lines to report to mgmt.Background: Our instance has 60 webrooms and 1 seminar room being used by 50 hosts and 20 event planners to manage around 25 webinars per week. Some are shared, some are user-level.How do I get the numbers out of Connect to show what we're doing? We have a programmer on staff who is researching the APIs, but so far cannot pull numbers that show everything.

Everytime I open up an invite to an Adobe Connects meeting I am prompted to reinstall Adobe Connects.  Evern though I have previously done this step. Is there a solution for this?Thanks.

I have attempted to download a PPTX to my Shared Content folder and I get the processing error message.  I try to download again and the system tells me I already have a file by that name, but I cannot find the partially downloaded file to delete it and try again.  I am trying to maintain a strict naming convention with these presentations and would like the corrupt version removed so I can attempt to save it again under the same name.  Anyone have this issue??  

Hello I need to install Adobe Connetcion desktop App. Download is OK. When I run installer,  message in attached file occours. I closed everything, restarted laptop. Situation is the same. Thank you for your help.

Is there a way to mass export or save all of our user's recordings in MP4 format? I do not see a way to accomplish this in our enterprise console. Asking uers to install the connect client and record their recordings to an MP4 format is not practical. Having them append the output/filename.zip?download=zip to the end of the recording URL in order to download a zip of all the flv with metadata is not useful even though it downloads in 1/4 the time of the recording length. Thanks All

Is there any news or plans to let users to speed up the videos? This is very basic option, availale on many poorest tools around. Literaly, i cant belive, Adobe as a well know brand does not provide such essential thing. Is this in plans or i will never be implemented? Many thanks

I have a problem with adobe connect meeting recordings. Some of the recordings (around 1%) stuck on connecting and have zero KB disk usage.I am using Adobe Connect 9 and already installed latest (9.0.4e) patch. My cluster has 8 adobe connect server clusters working with a primary database and a content server.The flv and xml files associated with the recording can be found on the cluster and It seems that data couldn’t transfer from adobe connect server cluster to content server but I don’t know what is the problem?

What is going on? We are unable to connect to any of our Meetings for the past half an hour! Is there any information about a problem and when is it going to be solved?

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How do we find out which companies can supply audio conferencing facilities to a UK company? I've got universal voice working with Teams and Powwownow but it's a bit clunky...

I have been building out 6 rooms for 6 days of virtual training that starts at 11 am EST this morning. During the building process, the past few days, I have not experienced much connectivity issues. However, this morning, I have been booted out 5 times in the last hour and now I can't even launch the app/ room. Training starts in 50 minutes. This is for AWS.

Is the above community still alive? I'm unable to post - get an error message. And the last post was weeks ago. https://www.connectusers.com/forums/ Or is this the correct place to ask about Adobe Connect Pro?

We recently upgraded to Adobe Connect 10.6.1 and have noticed that the user's status does not update after they complete a course. The transcript shows status as in progress and sometimes the score is overwritten causing the student to retake the course not saving their scores.

Does Adobe Connect enable you to share an Microsoft Excel spreadsheet

HiWe have a on premise connect 10.1 installation with a maximum of 100 user by meeting.We force the use of client application for the meetings.We use to have meetings type webinar, with 1 host showing webcam and a document or screen share,and n (80-90) participants viewing it and communicating by chat.In this situation, our server rarely exceed 10% usage of CPU for one meeting.Now, we need to evaluate the students, and we need to see the webcam of the students ( 80-90 participants) simultaneusly.The CPU usage of the server raise to 100% and the meeting is unusable.Our server has 32 x 2.30 Ghz core Xeon Gold 5218N  What should be the hardware requirements to suppot 720p webcam for100 users simultaneuly?I know it can be clustered, but what are the requirements for it? I'm afraid adobe connect send 1 stream for each webcam and for every user, so I think is sending 100x100=10.000 streams. Is this correct?  Is there a way for prevent this behaviour?  Thanks in

My team could access our virtual meeting just fine on Friday, but it looks like Adobe Connect is still down. Zero help from the chat support. If this is a system-wide outage, please post an undate. Otherwise, is there a phone number to talk to a human?

HiUntil last week we have use "Meeting 25". Everything OK here.Last week we have boutht a new account "Webinar Manager 100" In new account, we create meeting, but just 1 person can access.We can,t create seminars. We don,t know if our account,s configuration is OK ¿Can you help me, please?  

Hello. All our colleages are getting error 404 when opening any Adobe Connect room.Can you please help?

Wir kommen nicht mehr in die virtuellen Klassenzimmer gibt es ein Serverproblem?

We can't access: dbi.adobeconnect.com.  Returns error message 404

I cant get adobe connect to access a training I am supposed to be in this morning.  I need help trouble shooting this . 

Tengo problemas con mi app móvil, el ícono de microfono no aparece. Uso un Samsung J2 y descargué la app de play store

Hello, please update the Adobe Connect application for Android phones, because its user interface is very old and does not support Persian and Arabic languages. We cannot participate well in classes, thank you.