Creative Cloud Services

I bought 4 of your Adobe "Classroom in a Book" series books:  Premiere Pro, InDesign, Illustrator, and Photoshop.  Premiere Pro was great.  It came with 2 CDs that had the lesson and files on them.  The books are useless without them.  There are NO Cds for the other books, and I did the computer download instructions TO THE LETTER, and they won't download.  So the books are basically useless to me.  Amazon -- where I bought them -- can't take them as returns, and they can't send the missing items.  I can not find ANY email address for the company ANYWHERE, nor can I speak with a LIVE person except on the chat, and that was no help whatsoever.  I have been trying to get the CDs that I PAID FOR WHEN I BOUGHT THE BOOKS for the last four hours, literally.  My next option is to send them a registered letter, even though I live in Canada.  I am disabled, and am not able to get to the post office in order to do that anyway.  Does any

Is there no community board for Portfolio? It's a nice freebie, but the interface is tricky. For instance it says it imports collections from Lightroom, but I don't use Lightroom I use Bridge. Will it import Bridge collections? You can submit a question though a very clunky form, which itself is a problem.

I have deleted everything from my cloud and permanently deleted everything and still it shows 21/20GB used. This was not a problem when the reminders were infrequent, but now they are persistent and it is annoying me. I looked on a previous similar post and have attatched log files which hopefully will help. Otherwise I feel like I need to cancel my subscription. By the way, how DO you talk to an actual person on chat? There seem to be suggestions that you can on the website but no actual way to do it. This is poor from Adobe.

On Mac OS Big Sur 11.3.1 I notice multiple instances of several "Processes". Among them is the Adobe CC "Core Sync Helper" with 162 instances. Is this normal? If not, how can it be prevented?  

Hello, I just started working on the cloud so another person could collaborate on making updates. However I noticed today after they finished working it created a conflicting copy. I want to make sure we don't lose our progress as it is more tedious updates and I don't want to accidently work off an old version or lose it. How do you avoid this and how do you resolve this. I have had no issue until they worked on the file. If there is a very simple process to follow please let me know as I don't know if the other person is very savy as the are newer to Adobe in general. I have a log AdobeLogs_20210429_115759_185-win.zip that I did just based off feedback in the forums so far.

Hello all,  I am currently using creative clouds to store documents from several team members. Do you have any advice on what you do to back everything up. For example, if I have an employee that is leaving the company, how do I ensure they don't delete all their work. Any guidance would be greatly appreciated. 

Why I can not access an Adobe site, in my computer and my phone, although the Internet availability with a high flow, and there are no problems in browsing any other location, only Adobe site, But when using a special Internet browser named TOR BROWSER, the site was operated.I've been prepared to buy a full Adobe package but the site does not open and show the following error message:This Site Can't Be Reachedthe Connection Was Reset.TRY:Checking The Connection Checking The Proxy and The FirewallRunning Windows Network DiagnosticsErr_connection_reset

Hello everyone, I’ve activated some fonts in my account but for some reason they’re not showing as active in the font activation status within the Desktop app (The window displays the default “Fill this space with fonts…etc” even though fonts are active ). I can’t activate from within Illustrator or InDesign either. I’ve gone through all the steps I could find online to correct this to no avail. Anyone have any ideas. I’m on Windows 10 64bit. Many thanks

Não consigo fazer a marca dágua nas fotos com a opção ARIAL - Negrito Itálico !!! Não fica em Negrito Itálico !!!

Why do I get the message that Adobe Aero isn't compatible with my cell phone? I have the Galaxy Note 10 + /12gb ram /256 gb space on HD. 

No puedo usarla en el ordenador porque me dice que ya caducó mis días gratis, ya cerré sesión en mi celular y aun así no puedo en el ordenador, que pasa, que hago? 

hi i have been borrowing a PC to work on my photos.  I now need to give that back and wipe my content from it.  How do i do this WITHOUT losing all the cloud versions?

My adobe creative cloud show error message can't link adobe server, like below. Please check firewalk, and confirm time of your PC is correct, and try again. I try close firewalk, and cancle sync clock function.But it's still show same error message, and LR and PS aren't open too (can't verify your subscription status).Have anyone same problem?

bonjour, j ai un souci TOUTES les application adobe que j utilise (premiere, indesign, illustrator, photoshop) on un ecran noir et completement vide quand j essais de cree un nouveau document ou nouveau projet.je suis sous windows 10 edition familliale merci pour votre aide

Hi, everyone!On my work I upload files to client download, to this I use the Creative Cloud. But, after yesterday, some clients are getting the following error when they click on download button:{"error_code":"401013","message":"Oauth token is not valid"}I see this error too if try download and I'd like know how I may solve this. Thanks in advance!

When i start up my mac a get a notice that Creative Cloud has a problem. There is an option to repair which I have clicked on but the I still get the same message. I tried to remove and re-install creative cloud but the software will not allow me to uninstall. Any help would be great. 

Hi there,I recently subscribed to SmugMug and upon doing so received an email offering 25% off Adobe CC All Apps. I have attached a screenshot of the email I received.When I click the button to claim my discount I am simply taken to my plan page on the Adobe website, with nothing I can see relating to the discount. I got in touch with SmugMug about this and they recommended I contact Adobe directly about this. Does anybody else have any similar experience?Thanks in advance

I need to find an image to print to the size 69.5 inch/ 177cm x 51.5 inch/130cm. Does Adobe library images print to that size?

 Are these necessary apps that were installed with my Creative Cloud app or malware?

Hi!I am new to Creative Cloud, so please excuse me if the question is naive.I uploaded several Gb to my Adobe cloud storage (1 terabyte). However, I did not use the Creative Cloud app. Instead, I uploaded about 20Gb to the cloud using Windows Explorer. At the time I only had Lightroom and 1 terabyte of available space, shortly after I changed my subscription to the photography package without changing the available space in the cloud.Now the problem: although the space used previously has not changed, since 20 Gb appears as used, I can't see what is there. Neither with the Creative Cloud app nor with Windows Explorer. I have a backup of all the uploaded files and, as I learned now, I should have done things differently so I want to delete them.To reclaim cloud space, my question is: how do I delete wrongly uploaded files since I cannot access them?Thanks very much.

I'm adding myself to the large group of Adobe users experiencing problems with Creative Cloud and unable to find help or reach support... My problem is that CC starts syncing, reaches 93 %, and then quits with the unhelpful error message "Unable to sync libraries". I've tried every trick I could find in the forums but nothing helps. I can't even find a logfile to look at! Can someone give me some hints on where I should look and what I should do to remedy this? I'd be very grateful!

Hi, I'm still fairly new to Adobe. Over the past month, I've been adding my artwork to the Library (through Illustrator, PS, and ID). Today I tried to drag and drop something in that library expecting to be able to edit the color of the image I was importing (if that's the right word), but I couldn't. I could scale it, though.  The items in the Library, what perameters are we able to edit when placing them into a document? Is there something I can do when adding an artwork to the Library to increase the flexibility? (Right now, I've been grouping all the files before I drop them into the library.) Thank you,

Hi,which plan do I need to upgrade storage for Photoshop Sketch. I currently have the free plan.thanks

I see a huge file in APCLocal folder but I am not sure It can delete.

I was about to try uploading video file for Cloud editing, but it's keep failing to tranfser. The file has 1,26 GB and I tranfser via Creative Cloud Desktop