Creative Cloud Services

Hey!My name is Sasha and I use my Creative Cloud daily. However, I have a question. Why does Creative Cloud use the space on my hard drive? I recently bought a laptop and already the memory is almost full. Note that I have not saved any files on my computer other than programs. And have chosen to collect all my files on Creative CLoud. Is there a way to fix the problem?

Hi I am trying to download illustrator and InDesign from my creative cloud. When I am logged into my cloud and then click on install a window pops up that says Open creative cloud Desktop app? And it says creativecloud.adobe.com wants to open this application then I click on open creative cloud Desktop app and it gives an error: invalid_credentials ...  

So i was using normaly the creative cloud program and was asked to update so eventually i did.When the program finished updating it automatically closed and re launched it self as it said it will(bottom pop up notice) and from then onwards i keep getting this notice saying "Unable to reach Adobe servers" and  "Please check your firewall settings,ensure that the time settings on your computer are correct,and try again" ever since. I tried multiple things that i saw on the web to "solve" this issue but nothing has worked!its been almost 3 weeks like this. I even downloaded CreativeCloudCleanerTool deleting completely creative cloud and still i get the same thing.Any way to fix this?

Alguien sabe porque pasa esto?

This should probably be a feature request but I got my folder location in D drive and it already has all the files yet there are times were things go wrong (crashes or whatever) and resetting things basically changes it back to C drive then when I change it back, it downloads EVERYTHING again to a newely created folder with the same name Creative Cloud Files and renames the older one to Creative Cloud Files (1)..Please FIX this and save me the re-download of over 100GB of files

Hello Community,    I am having an odd issue. I have Adobe CC Installed on my desktop system and a Microsoft Surface. I have been using the CC File storage space provided by Adobe on the desktop for a few months. I installed CC on the Surface, the files synced and I can see them locally on the Surface. However, when I logged back on to my desktop, I could no longer see the files locally. I can see them on the Surface and through the web interface on my desktop, but I can't see them locally. Strangely, the Surface seems to have added an underscore after the username. I believe this is why they aren't syncing, but I've tried logging out and back in, rebooting both systems, etc. and it doesn't help.    Any help would be greatly appreciated! 

It seems that I cannot permanently remove any deleted library assets in the Creative Cloud Assets site. Each time I select one and select "Permanently Delete," it loads for a couple of minutes, then says "Could not delete some assets permanently." This happens no matter what type of asset it is, even small ones like color swatches. Has anyone else run into this issue? I have a bunch of deleted video files piling up in my deleted folder, since libraries still struggle with video assets.

The code execution cannot proceed because CRClient.dll was not found. Reinstalling the program may fix this problem.Cannot ge thei System error off my screen.What ccan i do? thanksdumbbell 

How can people contact me from my Portfolio pages?

Hi! I cannot cancel file synchronization. File synchronization takes days. I think there is a problem. They can tell me how to end the file synchronization.  

Hi I was wondering why the upper strip in the creative cloud window there is a very deep red what actually remind an Error. do you think Adobe was thinkning about that? there is a special reason? many people think its an error (in Israel)  

I am on the Student and Teacher edition subscription and with the announcement of the Cloud-based Lightroom CC, I wanted to give it a try.  I however have *WAY* more than 100GB of photos that I would like to upload but I do not see any way to upgrade my Cloud storage.  I contacted Customer Support thru the online chat and was told there was no way to increase the Cloud Storage.I simply cannot believe that this is the case, because if it is, it would mean Adobe is completely unprepared for the launch of the new Lightroom CC.  I know the Lightroom CC Photographers plan is available for $14.99/mo that includes 1TB of space but am I supposed to pay 2x for Lightroom CC just upgrade my Cloud Storage?

I can not use my creative cloud, I get free days (60) because i was paying a double suscription (that i never autorize) and its suppost that i was going to have my money back for the extra months that i was paying. And now if i want to open creative clous or some app, I read a announcement that say "you only have 3 free days" when is supposed i have one more month. 

Hi,I need help with opening CC on my Mac. When I open the computer, I am not able to connect to the app.  The message say," Please check your firewall settings, ensure that you time setting is correct and try again."I look at the upper hand side corner, the time is correct in my zone time.  What should I do? How do check the time setting for the firewall. Please help.Thank you

I would like to move my adobe portfolio from my old account to my new one. Thank you. 

Lately, I've had a lot of problems with files not properly saving to our company's shared Creative Cloud folder. This may or may not be exclusive to Illustrator, as every file I've had an issue with has been an AI over the past few weeks. Everything behaves as expected when saving/writing to the file, and I'm a "save often" kind of guy, so I am certain I am saving my files. However, upon reopening at a later time, I'm seeing a lot of changes I have made and saved into the file disappear, as if the file somehow reverted back to a previous version. I typically make/save the AI file, then save out a proof version for clients to see. I ALWAYS save my Illustrator files before doing a "save as..." for the PDF, so I have no idea what is causing this,but I am having to redo a lot of work lately that was already completed. This is unacceptable. Are any other users experiencing this? Thanks!

Today, I somehow accidentally deleted gigabytes of files from the Creative Cloud folder on my computer. I don't think I synced the files, my account tells me I have no synced files. Didn't realize that was necessary. Have I lost them all?

I had an issue with updating adobe crative cloud. After loading 2% it said Adminastrative privaliges required to continue instalation followed by (Crror Code: 1004).  Can ayone help me.

I switched from using mac to Windows 10 and I downloaded Adobe CC and Photoshop. But I want to access the Creative Cloud files the same way I can on the mac. I like accessing the CC files from the Finder navigation bar in the mac BUT the Folders navigation bar for Windows 10 PC doesn't have a folder for those CC files. I have to visit the actual app>your work>launch>files and it leads me to the website with my files in it. Not only that but I have to go through the hassle of updating each file individually instead of automatically saving them.Is there a way I can put CC in my Windows 10 PC navigation bar?

Hi there Community members,   Whenever I try to save a report in Experience Cloud, the following error message appears: ‘An unexpected error has occurred; try refreshing your project again. If the problem persists, please submit this error ID to Adobe Customer Care for further diagnosis: 5ad23774-6392-4bb5-ab78-dfbc85613eca’   I have submitted a ticket, but wonder: Do any of you know what I can do to fix this?    Thanks in advance! Julia

Since I have been out of employ for some time, can I suspend your creative cloud subscription until such time that I have a need for this software subscription?

Why has Creative Cloud disappeared from my PC here today? I have tried reinstalling it but it would not see file. I have restarted my PC many times. What is wrong and what can I do to make it work again?

When I access my adobe account on my desk top I have 3 folders  Synced files    Cloud documentsMobile creations.  I need to save my mobile creations files to my desk top.  In my synced files folder I can click on the 3 dots to the right of each image and select download and it will down load a copy to my desk top.  Unfortunately when I try to do the same for files in my mobile creations folder the download option is not there instead it has a get link option which does not save a file it only saves a link to a file which means that I have to be able to connect to the internet to get the file.  I need the file on my desktop with no internet connection,  

Has anyone been able to reach an Adobe representative to make security issues known.  There emails are returned and phone line is hacked. Help

Why is it that when you open the chat box and the agent says hi how can I help... I can type in the box, but when I want to send what I've typed, there is no send button!!! It's a pointless page where you can't even respond to the first hello... Not very helpful when you add this to the fact that the contact phone number is invalid also!!! How do we get help?