Creative Cloud Services

I can not use my creative cloud, I get free days (60) because i was paying a double suscription (that i never autorize) and its suppost that i was going to have my money back for the extra months that i was paying. And now if i want to open creative clous or some app, I read a announcement that say "you only have 3 free days" when is supposed i have one more month. 

Hi,I need help with opening CC on my Mac. When I open the computer, I am not able to connect to the app.  The message say," Please check your firewall settings, ensure that you time setting is correct and try again."I look at the upper hand side corner, the time is correct in my zone time.  What should I do? How do check the time setting for the firewall. Please help.Thank you

I would like to move my adobe portfolio from my old account to my new one. Thank you. 

Lately, I've had a lot of problems with files not properly saving to our company's shared Creative Cloud folder. This may or may not be exclusive to Illustrator, as every file I've had an issue with has been an AI over the past few weeks. Everything behaves as expected when saving/writing to the file, and I'm a "save often" kind of guy, so I am certain I am saving my files. However, upon reopening at a later time, I'm seeing a lot of changes I have made and saved into the file disappear, as if the file somehow reverted back to a previous version. I typically make/save the AI file, then save out a proof version for clients to see. I ALWAYS save my Illustrator files before doing a "save as..." for the PDF, so I have no idea what is causing this,but I am having to redo a lot of work lately that was already completed. This is unacceptable. Are any other users experiencing this? Thanks!

Today, I somehow accidentally deleted gigabytes of files from the Creative Cloud folder on my computer. I don't think I synced the files, my account tells me I have no synced files. Didn't realize that was necessary. Have I lost them all?

I had an issue with updating adobe crative cloud. After loading 2% it said Adminastrative privaliges required to continue instalation followed by (Crror Code: 1004).  Can ayone help me.

I switched from using mac to Windows 10 and I downloaded Adobe CC and Photoshop. But I want to access the Creative Cloud files the same way I can on the mac. I like accessing the CC files from the Finder navigation bar in the mac BUT the Folders navigation bar for Windows 10 PC doesn't have a folder for those CC files. I have to visit the actual app>your work>launch>files and it leads me to the website with my files in it. Not only that but I have to go through the hassle of updating each file individually instead of automatically saving them.Is there a way I can put CC in my Windows 10 PC navigation bar?

Hi there Community members,   Whenever I try to save a report in Experience Cloud, the following error message appears: ‘An unexpected error has occurred; try refreshing your project again. If the problem persists, please submit this error ID to Adobe Customer Care for further diagnosis: 5ad23774-6392-4bb5-ab78-dfbc85613eca’   I have submitted a ticket, but wonder: Do any of you know what I can do to fix this?    Thanks in advance! Julia

Since I have been out of employ for some time, can I suspend your creative cloud subscription until such time that I have a need for this software subscription?

Why has Creative Cloud disappeared from my PC here today? I have tried reinstalling it but it would not see file. I have restarted my PC many times. What is wrong and what can I do to make it work again?

When I access my adobe account on my desk top I have 3 folders  Synced files    Cloud documentsMobile creations.  I need to save my mobile creations files to my desk top.  In my synced files folder I can click on the 3 dots to the right of each image and select download and it will down load a copy to my desk top.  Unfortunately when I try to do the same for files in my mobile creations folder the download option is not there instead it has a get link option which does not save a file it only saves a link to a file which means that I have to be able to connect to the internet to get the file.  I need the file on my desktop with no internet connection,  

Has anyone been able to reach an Adobe representative to make security issues known.  There emails are returned and phone line is hacked. Help

Why is it that when you open the chat box and the agent says hi how can I help... I can type in the box, but when I want to send what I've typed, there is no send button!!! It's a pointless page where you can't even respond to the first hello... Not very helpful when you add this to the fact that the contact phone number is invalid also!!! How do we get help?

Hi there, I've got to wipe my MacBook and reinstall all my applications fresh. In Audition I have certain EQ / processing presets I've made myself I have saved. Also in Premiere Pro I have some transistion/codec settings saves When I reinstall from Creative Cloud - will those presets still be there? Or is there a way I can make sure they're saved to the cloud? If not, where do I find from my Time Machine back up? Many Thanks Gavin

Hi, i want to list some Adobe Product on my website Name of website removed by moderator. I just wanted to confim that can i list them on my site or with downloading process explained.

Hi, Having problems with the creative cloud app on my apple phone since the new version updated work saved on my mac computer is not showing on my creative cloud phone app 

Hi, I have a Personal CS6 account (full suite)  and an enterprise CC account (full suite) (which is always updated to the recent one). On my work PC, I've installed the CC account which is always updated. On my laptop, I install the  CS6 suite. I have a few questions.1. Why does Adobe keep asking me to upgrade to CC, then when the trial is finished, it does not revert back to CS6? (yes, I know you want to sell more products...)2. How to permanently disable the CC uprade so that I can continue to use my legit CS6 account without being upgraded. I don't need all the apps on my laptop. Usually, what I do now is find back the CS6 CD and load it into the PC. Uninstall the CC and reinstall the CC. Is there a more elegent process of doing this. I want to upgrade my CS6, I don't need a trial upgrade.3. Unlike Miscrosoft which gives 5 enterprise accounts, why does Adobe limit to 1? If a sign-in is neccessary, then Adobe can always monitor via the online usage when login into the

I need help because i have this problem now!!! I need to use the program but I don't get these errors and I don't know how to fix it.

HI, after downloading the audio quality has dropped it is so terrible one can barely hear the person recordedspeak. Pls help! 

I am an animation student with a student licence that my mother had been paying for some time now. Because of the current pandemic, she got fired from her job, and I had to leave my studies for the same reason. The debit card that is linked to my Adobe account hasn't had any money for over a month, and I recently got a notification that my account was getting suspended, and I only have 7 days left to use the Adobe programs.My questions are:1) This suspension means the account is getting deleted? 2) In some months, if we recover financially to get back to my studies and pay for the subscription again, would Adobe charge the monthly fee as soon as it detects money into that bank account? Or do I need to create a new account in the future to access the services again?I don't have the option to cancel my subscription in my profile because we can't pay for this and probably the upcoming months, and the option to cancel is not available if there's a problem with the monthly payment

I cannot log into community.adobe.com with my actual adobe username.  If I click "Sign in" it redirects me to community.adobe.com/t5/errors/FilterErrorHandlerPage and says: "You are not allowed to access this site" I got on chat 5 times with tech support and they were pretty clueless about what the problem was (because they provide tech support for productrs not this community".  There is no way I can see to contact an administrator of this site to ask them why my account has been blocked so I am posting it publically here in hopes someone can unblock my account.  I heistate to give my username here publically because it is also my email address.

Hola, hace aproximadamente un mes entró en vigor un nuevo impuesto en México por uso de servicios digitales ¿Este impuesto también tendrá repercusión en el costo mensual de los servicios de la Suite Adobe (Creative Cloud)?

I'm quitting my job and want to move my Adobe Portfolio from the Enterprise account to a privat account. Is this possible? Thanks.

Have what is involved! Can I have a Mac with Safari updated so I will be able to learn Html, css and javascript, illustrator and photoshop without looking for a second job?  I am 73 and trying!  Thank you in advance!

Hi.I want to completelt DISABLE all the adobe windows explorer appear when i press right click to a document. Is there a solution to that?