Creative Cloud Services

Greetings,I've deleted a conflicted copy, but I found today that I deleted the wrong file.It is still on my deleted files folder but when I try to restore it I get the following error:my-adobexd-filename (Conflicted copy from MYPC on 2018-06-07).xd could not be restored - Unexpected token T in JSON at position 0What can I do in order to restore it?Thank you!

I'm trying to better understand how Creative Cloud works. I have an individual membership to CC, and a team with a separate account has shared folders with me to collaborate on a project. I am finding files--some that I worked on and others that I never worked on--in my own laptop's trash. I never moved anything to the trash. These files are taking up a lot of space on my own computer, but I'm nervous about deleting them out of my trash for fear that doing so will somehow delete them from the team's folders. Please help! I've tried using chat to deal with this issue, and they said my computer must have done it???

somehow I get this message in creative cloud: could not sync all file...sync of "filename" failed. But there is no file with this name at the creative cloud. I deleted this file a few weeks ago. How can I delete this message?I have checked online the deleted files en deleted the files in this dossier.Regards, Henk-Jan

Hi, i have one simple question. Why this button keep redirecting me on this Adobe side instead of normal Creative Cloude Files to share.  Two days ago it was ok, but today it is not time for sharing or what? Or is it kind of a product design joke?

What's the point in uploading library assets to CC when I can't download it from the same place? The whole point in sharing my assets library on the cloud is to download them myself from wherever I am and/or to share them with collaborators that needs to download the same files. For instances 200 vector symbols from within a library containing all the branding material from a client. But all I'm able to is to view, rename, copy to another assets profile or delete the files! Kinda pointless don't you think? Do I have to stuff everything into that Files section and ask people to download a choice of 156 icons from there one by one? Doubt that will fly well with anyone. When I zip them and share as .zip under Files I loose all previews so then no one knows what their looking at. And if I add XD files under Files in CC every single file gets automatically zipped! What's the point in that? Seems to me that I'm better off renting some random cloud service with better sharing functionality.P

Hi Everyone,One of my users is using Adobe CC 3.8.0.310, Indesign CC 2015.4 Release (11.4.1.102) as well as Illustrator CC 2015.3.1 Release (20.1.0) on a iMac Retina 5K 27" Late 2014 Model running OS X Yosemite v10.10.5The user had been able to add Graphics, Styles and Colors to the CC Library available in InDesign up until 2 weeks ago, when faced with the following problem:All of the buttons here are grayed out, and I have no idea how to fix it, I have tried the followingFull Reinstall of all Adobe Products and Adobe CCDeleting the files of the OOBE folder in App Support, while logged in and while not logged in.Deleting the CoreSync *.db files in CoreSync Folder under Adobe App Support, while logged in and not logged in.Logging out of the user's account in CC and signing in as someone else.Logging out of the user's account, restarting the PC, relogging into the user's account.Restarting the PC.I'm so out of ideas!Please help!

Hello all,Let me give you some basic background on syncing problems with CC:I used to have all the assets (InDesign, Photoshop, etc along with graphic files)  synced to Creative Cloud. I work at Maryland School for the Deaf. Anyway, some months ago, the school announced that Google Drive was changed to Drive Filestream. To share the assets with certain colleagues, I moved them to Drive Filestream but found the Filestream too slow to use so I moved the assets back to CC folder. Apparently, the sync with such assets was broken. I copied some assets and brought them home to test on my computer (I have CC at home too as part of my school business). They still won't sync!I'm desperate to undo the damage that was caused by using Google Drive Filestream. How can we do that? See attached. No sync symbol on these assets. Again, they won't sync at home and work! I have several colleagues waiting for me to collaborate with them. Your help will really be appreciated!Larry

Hi. The synchronization is not completed.The process has been going on for hours.Hallo.Ich habe mein System neu aufgesetzt. Nach App Installation schließt der Datei-Sync-Prozess nicht ab.Danke für Eure UnterstützungWIN10 64Bit; Adobe CC Sync Version 3.1.0.8; CC Version 4.6.1.393Nachricht geändert durch Sylke Hofmann

I am aware that the mobile Creative Cloud Android app allows me to mark files to be available offline. I would, however, like to mark entire folders and their contents as available offline, is there any way to do that without having to mark every file individually?

For months the cloud has been failing to sync certain files that do not even exist on my computer.Following the error messages provided leads to inclusive answers due to the fact that none of the directions seem to go into what I am having an issue with.I have attached photos displaying the issue I am having, again these files do not exist.Any answers are appreciated. Please note this does not seem to be a problem with lack of storage space, even when storage is in surplus issue persists.

I have the exact same problem. - Have restarted, tried to switch on/off sync, no go.- Have uninstalled the desktop app and reinstalled. No go. - Have (as adviced in an old thread) removed db files from CoreSync folder in Library/ApplicationSupport/Adobe/CoreSync, no go.- Restarted my Mac several times, still same error. File is removed from my Mac, trash bin is emptied. The file isn't present in CC Web nor Archive there as I've emptied the archive too. Still gets this sync error message for a file that doesn't exist either on my Mac or in the Cloud. Just realised it was actually a folder with several old designs, but still, it shouldn't matter. That folder with it's files doesn't exist anymore.

Hi,I'm using Creative Cloud Files since the beginning, on multiples Windows machine, and it was verry good, i've got 90Go of files. The files synchronized in less then 10 hours.We moved to Macbook pro 1 week ago. And my files aren't synchronized yet ... I think that the mac was on approximately 50 hours ... and i think it synchronized only 25Go of 90Go.Is there a problem on mac ?

We are having the same issues, in fact these are ongoing issues with CC storage. I've spent hours on the phone with Adobe but still no resolution to the problem. I cannot get certain files to either sync or files update on the website. I'd like to know why Adobe an't seem to get its act together on this.

Hi!I right now have a big issue with Creative Cloud Files. Problem: For some unknown reason CC told me that I used 20.5GB of my 20GB. What I have done so far:- deleted files locally on PC- checked online if the files are deleted serversided as well- emptied the trash can. Now there are no files locally, on the server or the trash. Still 95.8% of 20GB are used. Where does this come from?

My company uses Creative Cloud to sync a large volume of media between perhaps 4 or 5 different computers (running Windows 10). Recently I've run into a problem where CC seems to "load" endlessly, never actually synchronizing files or fonts. See images below:I've tried all sorts of things:Stopping all CC tasks and restartingRebooting the computerCompletely uninstalling and reinstalling the appI've read about deleting files in a folder found in AppData, but that folder doesn't seem to exist on my system.I can't attempt to turn sync on/off since those options are grayed out (see below)Files show up fine online at assets.adobe.com, it just seems to be my system. Note: I'm using a roaming profile with folder redirection enabled, but it's set to exclude Creative Cloud files. Other users seem unaffected, so it has to be something to do with my profile I would think. But where do I troubleshoot next?

This just started happening within the past few weeks. Whenever I save a file within the Creative Cloud directory, or any of it's subdirectories, I get this error:"Could not save '<filename>' because the file is already in use or was left open by another application."If I try to save a file in a CC directory using non-Adobe software, I get:"You don't have permission to modify files in this network location. Contact the administrator per permission to make these changes."It's been driving me crazy. My initial solution was to save to desktop (or anywhere else on my HD) and drag the file back into the Creative Cloud location. Although that began to frustrate me very quickly. Eventually, I figured out if I pause Creative Cloud's file sync, files will save normally 100% of the time.So, something happened recently where I can no longer have sync enabled whenever I save a file. What's weirder is this is not about overwriting existing files. I can't use "Save As" to save as new file name

Curious problem in InDesign (ID2018 Version 13.1 on MacOS High Sierra 10.13.4).--I wonder if anyone else has seen this?I can't add paragraph/character styles from CC Libraries to documents unless I choose them one-by-one.(I'm trying to overwrite a previous version of the same styles, which to date I have done without issue nearly every day for months.)Description of behavior:1. Select list of Character (or Paragraph) styles and right-click to use option to add to the current document.  "Add" option not available.2. Select single Character (or Paragraph) style and right click to use option to add to the current document.  "Add" option is available!(See screenshots below for side-by-side comparison.)Troubleshooting Options Tried So Far:- Restarted InDesign- Relaunched CC desktop app- Restarted computerScreenshots side-by-side:

Hey there fellas, I'd like to know whether Adobe removed file versioning functionality? I accidentally saved file while making improvements and I'd like to restore it. but when I navigate to the file details there's no activity tab.

I've been getting a message pop up on my laptop over the past couple of days.  It simply says 'Unable to sync "my filename_dateTtime.276452.sexs"'.I've looked through my creative cloud folder (both locally and online) and found the specific file doesn't actually exist.I tried to make a file and give it the same file name, but the guise didn't work - the problem still persisted.

Hi, I have tried to log in to my creative cloud web version and I cannot see my LR photos folder.I can see my LR photo folder on my apps but not on my web interface.I have logged in and out and re-installedam I doing something wrong or is LR photos not avariable for web?Trine

Hi - I recently changed jobs, but kept the same laptop, and as such have a new login for Creative Cloud. Everything's working fine, other than the fact that I get the "could not enable sync" message with:"Creative Cloud needs to rename your folder "Creative Cloud Files" to enable syncing. Please close any open documents or restart your machine and try again"I have tried restarting, no difference. I noticed that in my user folder there's a new folder created at each time I retry this process, and that that folder (and the main creative cloud folder in there) have my old work email address affixed to the front of the folder name.It's no big deal at the moment, as I'm currently only using it on this laptop, but will be using another computer soon as well. One more thing - clicking the "Creative Cloud Files" folder within windows explorer gives a "location is not available" error as well, so I can't currently get in there. I had moved any files I was worried about before I created my new a

We tried to store a lot of photos to the cloud in one copy. The files have been syncing for over 24 hours. We tried to stop the sync and just throw everything away, and they still show up in the archive. Is there a way to delete everything on the cloud all at once and start over?

I have been having an ongoing problem for months where all the files which I have deleted from Creative Cloud reappear when I next restart my PC. I have used 'view on web' and gone to the 'Deleted' folder and permanently deleted them, but it doesn't do a thing, and the very next day it pulls gigabyte upon gigabyte of files from nowhere (they aren't supposed to exist anymore), so that I am right back to the same place I was. I am on 99% full of my 100GB, which means I will no longer be able to use CC very soon. I wondered whether it was because I occasionally use another PC which is using CC, but today it has done it after a restart, and the other PC has been turned off - so that is not the problem. Can someone please help?I am thinking that Adobe CC is not fit for purpose and I need to use Dropbox. Surely there must be a solution?Many thanks, Emlyn

I receive his link, click, and it takes me to my own CC content.I click on "Shared with You", but there's nothing there.No clue what's going on... any help appreciated.

I saved a file that I just finished editing but I can't get it to sync with CC. This is the message that I'm getting:I've changed the file name 3 times and I've changed the type of file 3 times. I've also turned off file sync and turned it back on. What am I doing wrong? I've never had this problem before.http://www.clcop.org/reach/