Creative Cloud Services

Hello,I am having issues with collaborators updating artwork within the CC libraries. It is not that they are updating work that is the problem. It is that once they update their work and save it within the library, none of the other collaborators have the updated artwork, just the original. Only the person that dows the work can update the files. Has anyone else had an issue with this? Am I missing a setting or is this a glitch within the library system itself?  Thank You!

HiI wanted to put some of my files into creative cloud as I was running out of disk space, so I dragged the folders into the creative cloud folder on finder.  There were 3 folders that I dragged over, containing lots of photography files.  It all started and looked good, but when I came back I found that creative cloud was full, but that not many of my files had transferred and that I was just left with empty folders.Help!?  Where are the files now?  A few of them have uploaded most are missing as far as I can see.Can someone help me please?Wendy

ive got up this morning with so many files and folders missing. not on local machine, not in recycle not in archive. just gone. months of files. I really am at a loss here. kind of gutted at the moment. my account id tinylion@outlook.com  can someone please look into this. its the folder _subjects_all that only has a few of the files left. over 800 files gone. and just to make me smile, this morning was the date my cc payment went out of the bank. not happy timing.

I am a photographer using LightroomCC.  I export my images into Creative Cloud Files and then into individual folders.  When I open the folders the images appear but the 2 buttons at the bottom  "choose" and "cancel" have disappeared and/or hidden. I cannot figure out how to retrieve them and they are not part of the toolbar at the top.

Help, ik mis bestanden die ik veilig in. zijn creatief cloud heb opgeslagen. Ik moest mijn Lightroom Door een herhalend probleem verwijderen en helemaal alles opnieuw installeren. De cloud ophalen was geen probleem, maar nu mis ik meer de helft! Hoe krijg ik die terug?

I have downloaded over 60 files on my Galaxy S7. Each and every single one of them read fine on my phone when downloaded. I read and enjoyed several of them.I then uploaded them to the cloud so I could access them from my computer. When they uploaded to the cloud I renamed from the random number names to the names of the books and manuals that the books actually had. Never could figure out how to do that from mobile and that's not the issue at hand here.When I go to pull one from the cloud onto my phone now I get an error message saying "There is no app that can open this file".Did renaming them reformat the file to a type my phone can no longer open? Or corrupt them somehow? They read fine from my computer still. Keep in mind each and every single one of the files worked fine on my phone prior to this.

I have an alias I use for active clients, which is in my creative cloud desktop folder. Nothing updates. I attached a pic.

Hi,My client has registered for an Adobe account to give her access to the Shared folder I created. However it's not allowing her to upload images - it apparently says it's read only. She's in the list of Collaborators. Any idea what the cause might be? Would her upload privileges be disabled if she hadn't verified her email address? If so, how can the email verification email be resent. Any help would be greatly appreciated before I start getting 20Mb emails : )Thanks, Steve

I was wondering if anyone knew of a way to select a folder on my computer to constantly stay synced with my CC assets. For example I have a folder that has all my work for that month saved in My Documents. I would like that folder to stay current in my CC library so any work that I do in that month will always be available on other computers. I haven't found any answers regarding it.Thanks.

Today is June 21 2017, about 1 week ago, the cloud file sync is unable to use.I am not a pay user (only using XD beta) and living in China. Any time before one week ago, I can use the cloud sync smoothly.Does the cloud sync is unavailable for free user?

We haven't been able to use cloud team file sharing since last week. Friday I had an adobe tech guy on my computer for many hours trying all sorts of things. He reset our services, removed and re-added me. The issue is that the syncing is not working. It looks like it is, then seems to start over from zero. For example, last night I started over again and it said syncing File 2 of 6250 with 1 hour left. This morning I got up and it said syncing file 7 of 62,000. The folder in reality has 6,816 files. This happens repeatedly. Previously it was up to syncing file 80 of 311,353. Last week files that were deleted were showing up in their previous folders again and then moving back and forth by themselves, literally. It was bizarre. I had my entire team remove all of their cloud files including emptying archives. The only files we've got syncing are the ones I'm doing. It may be related to my computer going to sleep. I just did a test and before sleep it said syncing 220 of 6250. When I wok

Cannot download images to stock all my libraries inside stock have disappeared i keep getting a cannot load libraries error message

Es werden doch normalerweise das grüne Häkchen oder die blauen Pfeile in der Creative Cload angezeigt, wenn es um die Dateisynchronisation geht.Bei mir sind diese Symbole auf einmal verschwunden, ohne dass ich bewusst irgendwelche Einstellungen geändert hätte.Wie bekomme ich die wieder? Welche Einstellung muss ich dafür ändern?Ich hoffe ihr könnt mir helfen.

Hallo zusammen!Es kommt immer wieder die Fehlermeldung, dass 'Versions' nicht synchronisiert werden kann. Das Support-Team konnte mir auch nicht weiterhelfen.Hatte vielleicht jemand dieses Problem schonmal oder weiß wie ich es behebe?Hier zwei Fotos der Fehlermeldung angehängt.Vielen Dank im Voraus!

I worked through this link, but I ran into an error message that is not addressed in this document: Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products For this section:Ensure that your firewall is not blocking Creative Cloud–associated processes I followed the steps for Windows, and put in the weblink with the service port number as mentioned.  And once I click enter, it brings up a blank page that says "upgrade required".  Any idea what that means?  The instructions give a couple options like "website cannot be displayed" etc. but it does not mention this message.CC library is not loading once again, and ID has become super slow - I think it is because I have fonts from Typekit in my document and since CC isn't loading, ID is not recognizing my fonts and so it is super slow.Anyone get this same error message or know what is going on?

I regularly find that when accessing my account from a different computer that the files have not synced. Each time I return to my regular computer at work, I discover syncing has paused [itself] and I have to resume manually. What are the reasons this might happen? Wondering if server disconnection might be the simple answer.

We are having an alarming issue where files are disappearing out of cc.We essentially have a collaboration folder of images, just jpegs in various folders within.Last month within one of the folders around 50 images disappeared. I put it down to one of the collaborators moving the files out, I told everyone off and said to leave them where they were and we thought all was fine.Today we note that another folder is missing literally hundreds of images. Now obviously I am not a muppet and have back ups, but this is deeply concerning. Is there anyway to check on line history or changes or what ever to determine when and how these files just went away?

Hi,It seems there are a number of people with this problem but no solution. The Adobe Application Manager icon in the Apple Menu Bar (see image) has disappeared and the app fails to open when navigating to it through finder or launchpad. Due to this, I can't sync my files with the cloud which has basically stopped our team in their tracks trying to get work done. Image 2017-06-13 at 2.44.37 PM.png How do I restore Adobe Application Manager so that we can get our files sync'ed again and resume our work?On macOS Sierra 10.12.5

My coworker and I have been using the cloud between 2 computers for about the last month. We have experienced lost files with both Illustrator and InDesign. Neither of us moved the files nor deleted them. They were there to work on and them simply not. We have the PDF files that we created for proofing but not the native files. Is there anyone that can help with what to do to find those, or are they just gone and this is an unfortunate side effect to the cloud?

The libraries I painstakingly created for Illustrator, InDesign and Photoshop are no longer visible. I tried everything I could find to get them back, and had an Adobe support person take over my computer to fix the issue but nothing has worked. I see a message saying, "Something went wrong initializing Creative Cloud Libraries". What is the problem Adobe???

Hey guys,I just upgraded my Windows 8.1 to Windows 10. After downloading and installing the Adobe products, I saw that my Creative Cloud folder was empty. Browsed on the web and to my surprise, nothing was synchronized with the cloud on my Windows 8.1.Luckily I have a file backup of my old disk and would like to restore those files. Can someone give me the path to the file location (on the disk) for all the Creative Cloud files found in the explorer?Thanks for helping.

A couple of weeks ago, I thought i had read something about getting 5 free sites with a CC subscription. IS this right and how do i go about getting them. Just had a look a business catalist, created a free trial site then when i tried to make it a proper one, I was asked to payAlso, can you transfer an exiting domain hosted elsewhere into CCThanks for any clarificationChris Anderson

We have recently started to experience an issue whereby the libraries in photoshop and illustrator do not initialise. I have spend a long time on web chat with support and we have finally identified that the issue has something to do with our new cisco firewall. I took the affected system to another location and logged in to creative cloud. From this new location the libraries worked fine.Does anyone have details of the ports and protocols that need to be in place for a cisco firewall to allow the libraries to be displayed within the application.We have already opened 1935,443 and 80 but we still have the same issues.

I've updated all our designers from very old versions of the product to the new Cloud offerings, one of the main reasons for this was the opportunities it offers for  collaboration.  However, its not being widely used.   Reason being that they like to keep all the creatives in one place i.e. the traditional windows file server using a directory for each client.  No-one really holds creatives locally.The cloud sharing looks to be a 'OneDrive' type experience wherein a local drive is sync'd to your cloud account and from there you can share files or groups of files with other users.  This is fine itself BUT they don't want individuals to effectively own any files i.e. be the ones that hold the local copy, they want one big shared area that they can all access such as currently happens from the file server.  No-one needs to be holding a local copy.How can I set things up for the team so that they can work in such a manner?Thanks

I keep getting this error when starting Windows 10. "Some error occurred during cloud switching" and syncing fails.I have no idea what this message means. Have the gods evicted me from one cloud and forced me to reside on another?I'm sorry to keep harping on about this, but is there some angel at Adobe that can explain what's going on?