Get help and support for your membership services.
Recently active
I realize that "adobe desktop" (which is i assume how you manage said files) is for v10.7 and later, but is there any way i can work around this? i need to use the cloud to store and share files! I'm not sure if i absolutely can't do it, or if I just don't know how. if anyone can help? thanks.
Can others view my files?
Hi, Two weeks ago I reported that there were CC files problems like 'page not found' errors and slow loading times and pages not even showing anything. Those problems were temporarily resolved but are back as of today.Please fix this because for me this is not workable and I guess for many others. I've already moved part of my design files away from CC Files and am now reaching the point were I want to abandon this beta-ware altogether.I'm living in Europe, maybe this gives additional info. Maybe server problems only in this continent?Thanks for looking into this.Jan
files appear to NOIT be uploaded to my cloud backup.....what is the remedy?
I used to have an individual Cloud membership, during which I uploaded 9.6GB of my files. I then swapped my membership to a team membership which I am primary Admin for, now when I go to files I cant see any of them but on the drop down menu on the top right it says 9.6GB/100GB. Any ideas how I can see my files again? Thanks
I am trying to sync my desktop with my laptop and having issues. Most importantly, on my laptop, I am not able to access my files saved on CC from my main computer. Also on the laptop the desktop app doesn't show in my menu bar or the CC storage folder either. I go to adobe.com and log in to get my files but they are not there and I get a page missing message from adobe. Can some one steer me in the right direction, please?
For the last week or so I've been having issues with sharing files….again.Either files don't upload at all or they upload but when I try to get a link I receive a "Page Not Found" message. If the file has uploaded I can see it in my file list but if I click on it again I get "Page Not Found".I understood that recent updates made the process of file sharing more reliable… well, it seems to be worse than ever.I have the latest updates, I have a 20Mb connection and I'm running a Mac on 10.8.5Having searched the forum I can find others asking the question but no definitive solution. It's a bit frustrating to be paying for this product and having to constantly fall back on a free DropBox service to deliver files to my clients…. if DropBox can make this work for free why can't Adobe do it for money.Thanks in advance for any solution.
On Preferences I select Sync on.I go to Assets - Files - and "Start Syncing"I get the twirly bit that implies something is happening.And nothing happens. I go back to Preferences and it says the Sync is off.If I'm in Market tab and select something to download it will say"Before we download your assetFile sync is currently off. You must turn file sync on to download your asset to this computer."I choose the Turn File Sync Onand nada.
I keep getting a red exclamation point on my CC menu bar icon. If I click on any menu item in CC it disappears.Anyone have any insight?
Hi, is it or will it be possible to select folders to be synced locally and some to remain just in the cloud? Thanks for helping.
Can you share a document on the cloud to Facebook?
Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.
Today I complained via Twitter about the really bad working CC Files website. I was asked to post here, so here we go…I have slow loading problems all day, sometimes the loading takes five seconds. Then sometimes I get to see all folders in root, but clicking it doesn't bring me to the contents of that folder (e.g. images). I get empty pages, 'this page doesn't exist' errors and 'this section is experiencing server errors'. I moved all my actual project files back to Box.com (what I used before CC Storage) because I couldn't show my clients the files I was going to use for a publication. I tested this in Firefox, Chrome, Safari all latest versions on OS X 10.9.3. on two different machines. No difference. My internet speed is 80/8 Mbit. I tested this and it's my current speed. So any ideas are welcome. Thanks,Jan
I just switched over from Adobe Acrobat Cloud to Creative Cloud; a tedious task. Most of my files open up fine, but some of them show up as a blank page thumb nail. They do have ".pdf" extension. Any ideas as to why this is happening, and what I can do to correct the issue?Ty
Hi! Recently, my cloud has been updated, buy when i tried to reach my files (mostly pdf books), i noticed that THERE IS NO FILES. Can anybody tell me what happened?
I've synced my Creative Could files (trial versions) on my Apple MacBook Pro laptop. I'm continually getting error messages that say, "some files failed to sync." I'm at 2GB capacity. What now?
When I try to sync files in my desktop it doesn't work.There is no folder in finder
How do I delete this folder. I have archived it and then deleted it direct from the web. But it still returns.I have tried deleting from local machine, both mac and PC and still it returns like magic. Please help. I need it deleted.
I'm trying to sync my creative cloud with my computer but it only loads for a little while and then goes back to say "Start syncing". I've restarted everything and yes I have the CC desktop version. What should I do? I want my creative cloud as a folder on my computer (macbook pro).
Anyone else getting this message when accessing files on the website?This section of Creative Cloud is experiencing unexpected server errors.We're working quickly to resolve the issue and we're sorry for the delay. Please check back or see our status site for updates. Also, help is available in the Creative Cloud forums.Thanks for your patience!This is my first day of switching from Dropbox for file management, so it figures there world be some issue or another... anyone know how long will this be a problem for?
Hi,I am a newbie at this, so there is probably something I am missing. When I open a folder that contains my photographs, it seems that I have to open each one individually, then go back to the folder to select/open the next photograph. I see no "next" arrow or option.Thanks.Nick
This folder was already synced on the cloud and I can see it is still there as I paused the syncing as soon as I realised I deleted the folder by mistake. How can I download the folder from the cloud storage to my machine?
I have maxed out my storage space on the cloud and I can't access the files or archive online to delete, is there a server issue? I tried last night when it first came up telling me it was full and I couldn't access it then. I just get the rotating 4 squares on the screen
Hi, I am using the Adobe Creative Cloud. When I access it through the web browser (Mac Air book, Mozilla, Firefox), it can no load all pages, folders, and files in there. Error messages come up, like "could not load page" or "server error". Have also tested through collaboration with other people. Same issue. Whats the reason?
hiaim new subscribe in cc but why my storage 2 GBi saw in the adobe youtube must be 20 GBis that rightthanx
Remix with Firefly Community Gallery
Thousands of free creations to fall in love with and remix in Firefly.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.