Digital Editions

I have an older Koba Aura (the first gen one) and it worked fine up until the last Kobo and Adobe update. I normally download books from Overdrive/the public library and have no issues until my last updates. The exact error message on my device says --Your eReader is not authorized to open this book. This book is protected by Adobe Digital Rights Management (DRM). Because you previously deauthorized your eReader, you need to reimport the book using Adobe Digital Editions (ADE)." I've tried all the various options posted online and in this community including:- authorizing and deauthorizing the device and my computer (macbook air)- factory reseting my Kobo and deleting all books and data on it- Redownloading the books, and removing all previous versions of the book- Uninstalling and reinstalling ADE (both the current version and an older version).- I've also tried differnt books via overdrive and have the same issue. I'm am so upset and frustrated at this point. I&nb

Bonjour,Je viens tout juste d'acheter le livre et je veux l'ajouter mais il me reépond toujours "Already fulfilled..." mais je n'ai jamais oouvert le livre avant ce moment. J'ai contacté la librairie et tout est ok de leur côté.Je ne sais pas quio faire à l'aide stp!!

I am trying to authorize my computer, and I keep getting an error message saying "Activation server error" I cannot open the textbook I purchased until it will allow me to authorize my computer.  How do I fix this? 

I had to re-instal my Adobe Digita Editions because it stopt working when I tried to download a book from Internat Archive. Now I can download books but then the program freezes, I can´t even shut it off without using Ctrl+Alt+Delete. The next time I open my Adobe Digital Editions my downloaded items has disappeardPlease help me//Marina

I was previously a student at the University of Michigan and authorized digital editions on my computer with my old univeristy email address so I could acess library materials back in 2013-2014.  I now am at a different university and can't download an ebook because that authorization doesn't match my new university credentials.  I don't remember the password for that account and don't know how to recover it as I don't have access to that email address anymore. Becuase of this I am not able to remove that authorization. Support says they replaced the email address on my account to match my new credentials and I reset the password, but that password doesn't work.  Is there any way to fix this, or can I just not use this device for materials from this particular database anymore?

Hello, I had to buy a book for school and I have to use your app to access it. When I had to buy anew computer i was not able to accesss the book. i eventually had to buy the book over again but i am unable to have it download now. i think if i am able to access the settings i will be able to sign out and sign back in. id appriciate if you could get back to me sooner rather than later seeing as i have my midterm next week and am now 2 chapters behind. Thanks!

 Bonjour,Depuis 5 jours je ne peux plus lire sur la liseuse les livres empruntés recemment à la bibliotheque, j'ai le message " Votre liseuse n'est pas autorisée à ouvrir ce livre".J'ai retirer l'autorisation, j'ai re télécharger ADOBE Digital Editions, j'ai de nouveau autorisé ma liseuse KOBO, j'ai retélécharger les livres, il n'y a rien à faire cela ne fonctionne plus.Cela faisait plusieurs années que cela fonctionnait; Savez vous ce qu'il faut faire ?Merci

Non riesco a leggere nel mio MacOs con sistema operativo HighSierra versione 10.13.6 ebook protetti da URLLink(1).acsm

Je souhaite autoriser ma liseuse. Lors que j'appuie sur effacer l'autorisation, Adobe me demande de me connecter, mais il m'affiche un login avec une adresse email que je n'utilise plus depuis longtemps et qui n'est pas l'adresse email que j'utilise au départ pour me connecter. Comment est ce possible ? et surtout comment puis je changer cet email, car au bout du compte je ne peux plus reautoriser ma liseuse I need to authorise my e reader. When I select "remove the authorisation", Adobe is asking me to connect, but it shows a login with a very old email adress which i do not use anymore and which is not the email adress I use to connect at the beginning. How is it possible ? How can I change that email adress, as at the end of the day I am not able to re authorise by e book reader. thanks for your help.  Anne

Does Adobe Digital Editions run under Mac OS Catalina?Thanks.Yours, -Dick GordonDickGordonCan@xplornet.caSkype phone: 1-(850) 745-5011Canada: 1-(204) 767-2164Skype: DickGordonCan 

Probably an old topic .. found various advice on the internet, however, that does not work.When starting op ADE, books that were removed / deleted earlier come back in the library in a grey colour. You cannot actually open them anymore. How can I avoid this? Thank you. 

I have an imac running the latest Catalina operating system. I have ADE latest version.  I like to use library books but when I try to download to ADE, it says  'Error getting License. License Server Communication Problem:E_AUTH_BAD_DEVICE_KEY_OR_PKCS12' My intention if I can achieve that is to then transfer to my Nook ereader. I have even tried to download a book from the Adobe free sample library, but got the same message. I have read that this is a common problem for Mac users-is that right, and can I use anything else to achieve this aim? I tried to resolve this with a 'chat' but was told that this is no longer supported by Adobe. They assured me that this forum is dealt with the staff who can resolve the issue. Any ideas? 

Hi! My dad's computer (Mac) is authorised with my adobe account. I try to de-authorise my account on his computer, stating my password, but not possible... I get error that "this is not possible, try again later"... i have tried later, still not possible... anyone?  

How do I transfer book from Phone ADE to PC

1)   Intento llevar a cabo la conversión de un libro y aparece el siguiente error:E_AUTH_BAD_DEVICE_KEY_OR_PKCS12   2)  Si pretendo abrir alguno de los que ya tengo en Digital Editions, aparece el siguiente mensaje:NO SE PUEDE ABRIR, LA CLAVE DE LICENCIA ESTA DAÑADA.   

Buonasera, ho deautorizzato il mio lettore kobo poichè al momento dell'apertura di file .acsm avevo l'errore E_AUTH_BAD_DEVICE_KEY_OR_PKCS12.Ora al momento dell'autorizzazione del dispositivo ho l'errore: E' stato rilevato un errore:Errore del server di attivazionecodice: e' stato riscontrato un errore sul server di attivazione come posso risolvere?<grazie  

Hello, I have Adobe installed on an AWS Workspace in order to read some manuals.At first, we were able to read the manuals without a problem.Now, when we attempt to open the manuals, we receive the following message:message: Authorization NeededThis computer is not authorized to open the manal because this item is authorized to a vendor ID.To authorize your computer to open this item, enter your login ID and password associated with this item and click on the authorization button. Where do I get the information needed to fill in what is being requested?    

 I can’t open this item to read it and my computer is authorised. What do I do?  This is the error message it gives. The item/ebook I want to open is in ePub format not pdf.

Hi. I have cancelled one of my IDs in Adobe. Now, I want to download book from an online library to my tolino reader with my other ID, but I cannot, because the authorization of mi cancelled ID seems to be still activated. How can I cancel this authorization, or can you do this for me?

I keep getting this error when i try to open a book i downloaded in acsm format. Computer is authorized in my name. What can i do?

Adobe Digital Editions is presently not allowing me to access a book I have checked out of a local library. When investigating the issue it seems that I need to authorize my account, however, Digital Editions is already authorized to an account under an old e-mail that I no longer have access to (systemchalk@shaw.ca). When inquiring about the issue I was advised that there is no systemchalk@shaw.ca account. When attempting to erase the authorization for the @10982627.ca account, it requests a password which is being declined (either due to the account not existing or me not knowing the password and not being able to reset it due to no longer having access to the address).I would like to enable Digital Editions to use this, the appropriate Adobe account. A secondary concern would be the removal of the old account and/or its consolidation into the e-mail address I have proper access to.(Note: I was asked to re-post this by support. The situation has not changed since the original posting

This is the message i get when I try to authorise my kobo reader, since 1 year it work no problem, but I had to reset the Kobo and since I am not able to reautorise anymore. I tried to delete the "activate.dat" file and it still doesn't work. Dear Adobe on your web site it says : if your receive this message contact us.It as been several hours that I am trying to get help and they all send me to this community, and of what I read it looks like their is no help at all. Hope I will receive an answer to solve my problem.  Donna

Bonjour, alors que je ne l'ai pas lu, le statut d'un livre est "lu". Pourquoi et comment le modifier? Merci

Bonjour,j’essaye de lire un livre numérique avec ADE, mais l’identifiant (...@gmail.com) associé à ce livre ne fonctionne pas : une fenêtre s’ouvre indiquant que l’autorisation est en cours, mais elle n’arrête pas de « mouliner » même passé un délai de une ou deux heures.Je ne rencontre pas ce problème avec les livres associés à d’autre ID (emails de type ...@orange.fr ou ...@laposte.net).Merci d'avance à qui pourra m'aider. Jean-Claude Vignoli

Hi, After contacting support I was advised to come here (don't even get me started on how ridiculous that is). I have had ADE authorized for two accounts: Account A and Account B. I have 3 books: Book 1, Book 2 and Book 3 When I purchased Book 1, I authorized it with Account A.When I purchased Books 2 and Book 3, I authorized them with Account B In between then and now, I no longer have access to Account B and have reinstalled my OS several times (generating new User ID's in ADE). I was able to re-authorize Book 1 with Account A, but Book 2 and Book 3 give an error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER I had asked support to reset the authorization on Book 2 and Book 3 because I no longer have access to Account B but they told me to come to the forums for help so a specialist can help me here. While I hope this is the case, I have to admit that the handling of my issue is so far below my expectations I am actually shocked I was directed t