Digital Editions

I have problem with the download of DRM protected e-books . The message from server is :E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 . Instead, I have no problem to download ordinary PDF e-books .  Could you give me any suggestion to face the problem?Thanks.Franco

I have 2 smartphones activated with ADE.I want activate my tablet but i get the a.m. error.To my opinion the reason is, that i reinstalled tablet about 10 x without deactivating ADE account.Therefore please reset my account.Thanks

With the option Desktop and Documents active in iCloud Drive settings on an iMac all Digital Editions purchases are copied to the iCloud Drive because they are stored in the local ~/Documents/Digital Editions folder which, as I learned, cannot be changed.The Digital Editions app on the iPhone holds another copy of all purchases in local storage which are also backed up to iCloud.As a result, all purchased Digital Editions books require double storage space both on the iPhone and in iCloud: one copy for the Digital Editions app and another copy on the iCloud Drive folder /Documents/Digital Editions.Storage consumption costs money and energy.How can I resolve this unnecessary duplication?Please refrain from obvious suggestions like deactivating the iCloud Drive option Desktop and Documents.

I am using Windows 10 and ADE version 4.5.1... and I am having an activation server error. No matter how many times did I have uninstalled and reinstalled ADE, I still get this error. Before that, I had the Error getting license and also searched for solutions. Then, it lead to the activation server error. Can anyone help me with this?

Hi, I've downloaded a library book and made notes and highlights in Adobe Digital Editions.When the book was returned and I borrowed it again all notes where gone.What is the best way to work with notes/highlights for library books?

Hi, I was using Adobe Digital Editions to get my library books. But the recent book would not appear. It appeared in my computer but not in my Kobo. I was told I needed Edtion 3.0. So I downloaded that, but it says: The developer of this app needs to update it for it to work with this version of MacOs. 

 I am an university student, and I have bought two required textbooks from the school which both are requied using Adobe Digital edition to open. But after I download the first one successfully, when Iwas downloading the second it said failed. Please help thank you

I hace some problem about use ADE,  When I authorize Digital Edition app on my IPad then the pop up show on the below picture. I don’t know how I should do further, deauthorize Adobe Digital Edition on my notebook before open on my IPad? If not, please advise how should I do. Pls help me,  My account of Digital Editions is  timebcc@gmail.com  Thank  

I bought an ebook from emond.ca and as instructed installed adobe digital editions, which worked properly. Shortly, my laptop brokedown and I reset it. When I tried to open my ebook again, a dialog box popped up and told me authorization was needed. It seems I need to enter the proper Adobe ID and corresponding password, but I have no idea about that. I created a new account but it doesn't work. Please help me. Thank you!

I need Adobe to fill out Technicial information form to be completed for my district. This is needed prior to installing Adobe Digital Editions in our computer labs. How can I get the form filled out electronically?  

I had this ebook reader since christmas and it has been working prefectlybut suddenly I could not open the book I was reading,I tried to download it again, but then I got this error message,tried a different ebook title, but I got same error message.Anyone that knows what has gone wrong?and have a solution?    

touchpad, mouse wheel, and page up and down are the only ways to scroll! no touchscreen or at least arrow keys. nope, only full pages at a time. what a bunch of crap. how can touch pad work but not touch screen?! im not saying i do it but things like this are why people pirate. when pirating offers better functionality than the real product, it almost seems foolish to obey the law. companies who sell their e-books to be used with ade are probably losing money to pirating as a result. adobe, please revise your software to add this basic functionality. 

Hi there...is there a way we can access library files in Adobe digital edition using a IE / Chrome broswer like accessing online. Your assitance is much appreciated.

Friends please help!I have installed digital editions 4.5.11 and at one point it stopped working... I reinstalled it and it does not load... it is installed on Win10.What can I do?

bonjour,Ca fait plusieurs tentatives que j'essaie de lire un livre emprunté à ma bibliothèque municipale et c'est sans succès.en effet il m'indique que :"le livre est protégé par Adobe Digital Rights Management(DRM) ayant désautorisé votre liseuse précédemment, vous devez le réimporter en utilisant Adobe Digital Edition (ADE). "j'ai autorisé l'ordi et la liseuse de nouveau à adobe, j'ai aussi désinstallé à plusieurs reprise adobe, puis réinitialisé la liseuse, c'est toujours pareil...il faut savoir que j'ai il y a quelques semaines déjà emprunté de la même manière et que tout fonctionné.il faut savoir aussi que je peux lire le livre actuellement emprunté sur mon ordi... mais toujours pas sur la liseuse.j'aimerais de l'aide s'il vous plait.cordialementVanessa B

Bonjour, J'ai dû changer le disque dur de mon ordinateur où Adobe était installé. Il n'a pas été transféré sur le nouveau disque dur. Depuis, je l'ai ré-installé mais lorsque j'emprunte un livre numérique de la bibliothèque et que je le télécharge, il n'apparaît pas dans Adobe. Pourquoi? Peut-être que lorsque j'avais installé Adobe sur l'ancien disque dur j'avais autorisé «sans ID», donc pas transférable sur un autre ordinateur. Si c'est le cas, peut-être que c'est la raison pour laquelle le livre téléchargé n'apparaît pas sur la nouvelle installation de Adobe. Comment puis-je maintenant accéder à mes téléchargements sur Adobe ? (sur la nouvelle installation de Adobe je n'ai pas peris «sans ID»). MerciDanielle 

Computer drive went bad, replaced drive, re-installed Windows, now when trying to register book with my Adobe ID I get the error: "Limit of number of machines allowed per ID Reached. "Is there a web portal or somewhere I can remove the broken machine so I can activate it again?  I tried these instructions I found from a different post but it doesn't fix the issue: https://community.adobe.com/t5/digital-editions/unauthorize-broken-laptop/m-p/9059120?page=1#M50724Close all applications on the new device.Press WINDOWS + R.In the Open text box, type regedit and then press Enter. The Registry Editor opens.In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\AdeptRemove the Adept Folder.In the Confirm Key Delete dialog, click OK.Close the Registry Editor.Open Adobe Digital Editions and reauthorize.. Contacted Adobe directly and they are no help, keep saying is not supported and check forum. 

I have a textbook that I am trying to put on my laptop in Adobe Digital Editions (ADE) after having it installed under the same username (ADE account) on my Android tablet.This is the error I get after dragging the ACSM file onto the ADE installed on my PC. "[My book name goes here]problem with document's license: E_Adept_core_decrypt_license_key"For all I know, the book is just one of those books that is only allowed to be on one device according to #6 of the following (feel free to look at the ADOBE link for more context)... but how am I supposed to know that this is one of those books, and that it's not some other issue?.com/ca/solutions/ebook/digital-editions/faq.html#ContentCan I transfer eBooks that I have already purchased or downloaded to another computer?If you activate your computer with Digital Editions anonymously, all the purchased or borrowed books afterwards belong to that computer.If you activate your computer with Digital Editions with an ID, all the purchased or

Hello, I am trying to access my etext. it told me the license key was damaged so I erased authorization, but now when I try to authorize the computer it keeps telling me my user/password is wrong even though I just signed up on my email and verified it

I've had troubles with a Kobo Clara HD and received a new one but now I cannot authorise with Adobe Digital Editions.E_ACT_TOO_MANY_ACTIVATIONSFrom the program, I've tried to contact support but after three "specialists" I get the recommendation to try this page.Why not put something on the FAQ for this? Anyway, can someone help me to resolve this issue? Kind regard,  Peter

When installing Adobe Digital Editions, I  received a corruption error message."This occurs because the installation software coming from  Adobe's Web site is unable to communicate and pass information through  your companies Firewall or PC security to save to the computer, or there  is potential that your network is "locked down" limiting the  accessibility on the PC to install or uninstall software.Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf"I'm having problems opening my  electronic documents."The Electronic documents cannot be opened by Adobe Reader,  they can only be used with Adobe Digital Editions. Be sure that Adobe  Digital Editions was successfully installed and the File type  associations are set correctly for your machine.Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf              &nbsp

I have been using ADE for sometime for a couple of textbooks. When I installed it a few months ago I was able to authorize my computer it with my Adobe ID and download the books.This morning, however, the software crashed. It completely locked up, and I had to kill the process in Task Manager. Now, when I open it, it says it is no longer authorized. I have tried reauthorizing with my username and password to no avail. I can confirm that the username/password IS correct. The password does not contain anything other than letters and numbers. As the ebooks are already authorized, I cannot access them until I can get ADE to accept my login.Any help is greatly appreciated.

Hello ! Can someone give me help ?I have recently got a Kobo Clara Reader. Previously I bought some e-books on Google Play Books. Now I would like to transfer those e-books to my Kobo Reader. I was in contact with a Technician from Google Play today who told me that Adobe Digital Editions may be the problem. I have a different e-mail address for Google and for Kobo and Adobe Digital Editions. Right now I wanted to change my ADE Address and it doesn't work. Finally I have got a lot of troubles with Adobe by changing my address and after more than 1 hour chat nobody was able to help me ! 

No puedo instalar Adobe Digital Editions en mi MacBook porque me indica que el ID o la contraseña son incorrectos para el proveedor seleccionado que es "Adobe ID", pero ya lo verifiqué, cambie contraseña y todo, y aún así no me permite autorizarlo.