Digital Editions

Hope someone can help with this one. I'm a public librarian and this problem is on behalf of an elderly customer who borrows Overdrive e-books through out library, downloads into Digital Editions and then transfers them across to a Kobo e-reader. I've taken this problem to Overdrive and they won't help. So this forum is the last chance for her to get this working. I'll summarise briefly: Customer has a PC running Windows 10. She had a larger hard drive installed, and cloned all the contents of the old drive onto the new drive.This has caused authorisation issues with Digital Editions that look as though they can be fixed by simply de-authorizing and then re-authorizing ADE and the e-reader.Digital Editions is asking for Adobe ID and password before it will de-authorize.Customer couldn't remember her password so she reset it.Digital Editions refuses to recognise the new password. It looks as though she has to de-authorize with the old password (which she doesn't know).So we're stuc

Hi,I just purchased a book with acsm extension.I down loaded the app ADE from AppStore on my iPad, signed in with my id, it auto downloaded. when finished, application hanged and closed.I tried several times, deleted app, reinstalled it, without any luckI can open the file in the desktop app on my pc (windows 10) but not on mi iPad.Help please!

I have been trying to deauthorize my Adobe Digital Editions account for about 24 hours (I need to authorize a different username). Each time I make it through the dialogue, the error message "Unable to Erase Authorization. Please try again after some time" pops up. Why might this error be occurring? I have also tried uninstalling the program, but it keeps me authorized with the original username.

Hello everyone, I am trying to authorize Adobe digital editions with my adobe ID but it says: The vendor account you entered is not associated with the item you are trying to open. I've already authorized the computer with success but when I try to click on the book and open it, it asks again for authorization, and then it doesn't work. I've tried to de-authorize and authorize it again but doesn't work. Can somebody help me, please? Thank you in advance. Celeste

Ive tried everything. Uninstalled, installed again, installed another version, run as admin, changed the name in documents. Nothing works. 

Adobe, what happend, the new update will not open some of my digital books. Adobe Digital Editions crashes, again and again. I work with Adobe Digital Editions to read and study documents and hope this will be resolved soon. Version 4.5.11.18.7353 on ipados 13.6

¿Hay algun requisito de edad del usuario para obtener un id?Gracias

HolaPorque no me reconoce mi dispositivo Sony Prs T1, el Ade 4.5. ?Lo tendría que reconocer automaticamente, según he leido al pinchar en Biblioteca me tiene que salir " dispositivos "Alguien me puede ayudar ?

Hi, I bought a book to read with ADE and I maxed it on the 6 PC.  Problem, at least two of them were Windows 7 that were migrated to Window10, but they still keep those linceces.  I can't go back on those PC to reset them, now that they have been migrated.Is there a way to reset all 6 instances?  I opened case ADB-13940462-V6V1. Have a nice day! Ovronnaz75

I had bought an epub book earlier this year and now that I need to use it again, the program says "Activation Server Error". My laptop's motherboard has been replaced since the time I first purchased the book. I tried to change my Adobe ID password, tried to downlaod the book again and even updated ADE, to no avail. Where do I find the place where I can reauthorize or activate the program? 

I've moved to iPad 11 pro from previous IPAD , since then I cannot read any books in my DE App , when I click on any of them the app just crashesI tried to reinstall the APP , no benefitI tried to deauthorize and authorize again , still not working Does anyone had the same issue ?thanks

Hi, i want to read DRM protectet ebook to an android app, and when i try to conect to my Adobe account i get the "authorization limit exceeded"The guy on chat suport redirect me here, pls help me to reset the authorization number. Thanks.

Trying to authorise ADE after first purchase of eBook.I logged in to Adobe but did not receive an ID - just redirected to a Cloud ad.Now, on the 'authorise your computer' box, it is asking for 'Adobe ID'. What is this?I've tried the login used for Adobe but its being rejected.

My computer hard drive died and can't be accesses. I can't remember if I had an ID for my purchases or whether it was anonymous, but either way I can't get the books now on my newly installed hard drive. Is there any way of locating an old id. I have tried my old email addresses and likely passwords to no avail. My purchases were between 2009 and 2016

Hi All,I'm trying to authorize a new device but this problem is happen. I tried to ask ustomer support via Chat but they told me to write it on forum wait for an expert to answer. I also search many solutions but still failed. Anybody can help me to resolve this problem 😞 Many Thanks,   

I am a librarian and I frequently am providing education, training, and troubleshooting support for eBooks and their related software.I have twice now been unable to get Windows 10 to set ADE as the default application for .acsm files.I have tried:Uninstalling and reinstalling ADE 3.0 and 4.5.4. (more than once)set default applications by file type (not given as an option)set default applications by app (it doesn't even show up in the app list)resetting default applications and trying againauthorising and deauthorizing (because I was out of ideas)None of these options work. It's as if Windows doesn't recognise ADE as an app. I don't expect any help because I saw pretty much the same question on here that Adobe has ignored for months already. But I'm out of ideas.

In which case can I authorize by Google? And why this option did not work?

Has anyone heard of Digital Editions being develop[ed for the iPad?

I use ADE for epub files. It worked well until a while ago. I cannot open epub files now. When I open them wth ADE, it just shows me the blank home screen of the application. Do I need additional software to make it work? Cz I recently uninstalled unnecessary programs, and maybe I removed some required adobe software too.

The file (an advance copy of a book) appears in the library but it won't open. The same file does open fine on my Mac and with a digital reader, but the app. There are no error messages. I deleted the app and reinstalled it but no luck. The app and OS are both the latest versions and the account is authorized. Does anyone have any suggestions?

I would like to erase (permanently) a series of acsm files (some of them not working) that are probably in a cloud (they reappear whenever I install and authorize my iPad).May somebody help me?

hi, i installed adobe digital edition in my ipad and also iphone.then i go to digital book shelf in bokus.se, i downloaded my e-books, when it load adobe digital edition software, it always gave an error:“unable to download. Error getting license. License server communication problem. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER”.But I always used the same adobe id (my email) in all places. i called customer service of bokus.se, they said it is probably i access adobe digital edition as guest before, in 2019, now today i re-installed it and registered formally with adobe id and password. so adobe may treat my previous guest idenitity and current formal identity differently. so the e-books which i can download and read before, not recognized now. i hope bokus can help solve this problem, while i am waiting, i really hope someone can give advice or share experience.                  thanks.

I have used ebooks from local library for a few years with no issues but today when I tried to move books from adobe to my Nook I got message 'Failed to write destination file' for every book I tried. I am on a new laptop so not sure if that's part of the issue or not.

I have been trying to add a post regarding transferring a download from library (acsm) to my kobo). Nowhere can a find an area to post my request?? Finding your community help area vary hard to navigate🥵🥵

I downloaded this and installed this today. I created an ID and password.  The adobe website recognizes this ID and password, but the APP does not. how do I get this fixed? I see a couple of updates today on the app, could this be part of the problem?  Any help is appreciated.