Download & Install

I keep getting these emails, however, my payment information is correct and invoices are being paid. Any help whether they are legit?there’s a billing issue on your account.  We discovered a billing issue on 05/30/2022. Please review and update your payment details in the Admin Console:  Update your payment  Your subscription    There’s an issue with your payment details for:  PLAN PRICECreative Cloud All Apps with 100GBAnnual Plan, Paid Monthly US $52.99/mo  Subtotal: US $52.99/mo  Tax/VAT: US $0.00/mo  DUE: US $52.99/mo 

Since last month, adobe has been logging me out several times. As for now, I can't even stay in my creative cloud for more than a few seconds, same for any adobe app like PS, Ai ... PLEASE HELP, I NEED TO WORK ON MY PROJECTS 😭  * FYI, Im using win 11 (not sure it's related or not, but it works well for the past few months tho...  

Have Photoshop 5.1 running in Windows 7.  Will PS 5.1 work with Windows 10?

I see others post this, but no clear answers.  Since I downloaded Adobe Cloud, Bridge, Photoshop, InDesign, and Illustrator, my computer locks up constantly.  It has seriouly affected MS Office.  I can't put up with this much longer.OS Name Microsoft Windows 10 ProVersion 10.0.18363 Build 18363System Type x64-based PCSystem SKU SKUProcessor Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz, 3504 Mhz, 1 Core(s), 1 Logical Processor(s)BIOS Version/Date American Megatrends Inc. 0219, 7/17/2015SMBIOS Version 3.0Embedded Controller Version 255.255BIOS Mode LegacyBaseBoard Manufacturer ASUSTeK COMPUTER INC.BaseBoard Product Z170M-PLUSBaseBoard Version Rev X.0xPlatform Role DesktopSecure Boot State UnsupportedPCR7 Configuration Binding Not PossibleWindows Directory C:\WINDOWSSystem Directory C:\WINDOWS\system32Boot Device \Device\HarddiskVolume1Hardware Abstraction Layer Version = "10.0.18362.752"Installed Physical Memory (RAM) 8.00 GBTotal Physical Memory 6.16 GBAvailable Physical Memo

Hi, I'm running Win 10 latest update, have had trial LR CC classic and CC software on the computer most of the year. Have just purchased photography plan, which unlocked this version of LR. However I can't update LR within the CC software, and PS won't install either. It kept telling me my network wasn't connecting, which I know isnt the case. The same thing happened with LR CC install (though I don't really need it on my comp, just the classic version). I also have Photoshop CS5 (64 bit) and Lightroom 5.7.1 64 bit on this computer, and they work fine.So seeing I cant use the chat function or call in Australia (!!!), which I find really poor, I went through the troubleshooting section here:Troubleshoot Adobe Creative Cloud download and install issues - I did the first 4 and no issues there (using Norton as firewall/antivirus, can see there is no block), there is internet access, and unable to download CC app in safe mode with networking. I cant figure out #5 (there is a modem-router al

I have a legitimate CS3 Creative suite.  I know Adobe discontinued their servers so I can't authorize it online. However, I know they offered an Offline installer at some stage. Is that still downloadable somewhere? (And if so, will my current serial # work with the Offline installer)

Please help, My Mac is version 10.11.6.  I was happy using it until all my adobe apps stopped working when apparently it auto updated my apps and the update will no longer work on my machine. Tells me to update my operating system which is impossible. How do I get my old adobe apps back?

I once had a private subscription to Adobe, which has expired, and now I have access through my work.  But even though I log in through my work, I get sent to a page that asks me to pay for the expired apps.  All of them are offered free to me through my university account.  Can anyone tell me how to contact Adobe and straighten this out?  thank you!

I'm getting bored of Windows now. I want to switch to Ubuntu. Here's the thing. How does Wine 7.0 run Adobe programs? I will install it on Ubuntu 22.04 LTS version.

CC allows me to update to V23.4.1, but also V22.5.8.  Which is the latest?  Do I need both?  What's the difference?

Hallo, ich stelle diese Frage ein, weil es einen Support über Adobe nicht mehr gibt. Also: Ich besitze ein MacBookPro, das unter 10.11.6 El Capitan läuft. Seit rund 12 Jahren läuft darauf zuverlässig CS4 von Adobe, rechtmäßig erworben, ich benutze meistens ID und PS. Ich habe jetzt über die Firma Schxxxxx in DE-2xxxx Wxxxx eine Master Collection CS6 erworben, siehe auch xxxx. Ich bekam einen 24-stelligen Product-Key und lud die rund 8 GB große Datei erfolgreich auf den Mac herunter. Ich bekam ebenfalls eine Rechnung und eine „Vernichtungserklärung Software-Lizenzen“ der Firma xxxx aus Wxxx. Was noch kam: eine Endanwenderkennung xxxxx179. Das ist offensichtlich der Ersterwerber, der 120 solcher Pakete "Master Collection CS6" besaß. Bei der Installation nach korrekter Eingabe des Product-Keys (kein Eingabetippfehler) taucht jetzt immer wieder der selbe Fehler auf: Ich habe mit dem Mac angeblich keine Internetverbindung. Das stimmt nicht, ich kann beliebige Webseiten anwählen. Ich gebe de

Hello,My main email address linked to my Adobe ID account no longer exists and I would like to change it to my current email address, but for some reason, my changes won't be saved. Any ideas why or how I could change this? Any help would be great!Thanks

HalloVor einiger Zeit habe ich in Photoshop CC eine Aktion für meinen regulären Workflow aufgezeichnet, und mit einer Funktionstaste (F12) belegt. Das hat auch ziemlich lange völlig problemlos funktioniert - aber seit gestern nicht mehr. Völlig unerwartet, von einem Foto zum nächsten, startete die Aktion ohne mein Zutun, und ließ sich auch durch nichts stoppen. Inzwischen habe ich die Aktion sogar gelöscht, und trotzdem kommt bei jedem Öffnen eines Bildes immer noch diese Meldung:Hat jemand eine Idee woran das liegen könnte, und vor allem wie ich das Problem beheben kann?Ich verwende Photoshop CC Version 19.0 auf einem 64bit Win10 Rechner.Bis dahin Leon

I only use Indesign, Photoshop and Acrobat from my CC, Can I get rid of all the other apps and pay less?

For some reason the automatic update wont progress and is stuck at 0%. Because of this, i am unable to install any applications due to the update needing to be finished first. It's really frustrating, i have already unistalled it and installed it twice and it still is on the same thing. does anyone have a solution for this?????

I purchased a plan, I got a confirmation email, I clicked on the link and download the Creative Cloud, but when I download the suites, justs takes me to free trial. On my account it states i have no plan. The plan has been charged to my account so I know I purchased it. Anyone have a solution? I tried logging out and back in and tried it on different monitors and updating.  When i try to contact support, it says for me to contact my system administrator which i cannot find who that is to be able to contact them. Where do I find who that is?

Dear Adobe. I would like to get my money back for the last month of prepaid subscription. Reason? The newest version of Adobe Premiere crashes a lot, crashes every second time I run it, Creative Cloud needs to be repared every time I run the PC!!!! It is really annoying as I have to pay so much money for something what does not work properly!!! This month is the worst one in your history I guess. Please do not get back to me with questions like "what PC specs do you have" etc. I am very long in this industry so do not try that. Please understand, that we work for big clients and we rely on your software but your newest update is pure *****. Me and my friends will probably revert to other video editing software as your is not usable last weeks. I am not willing to work with it in these conditions. Thank you, Martin.

Hello,I'm Adrian from the NetherlandsI have an account for Acrobat DC and decided to go for CCloud. I took an subscription for CCloud (on a new emailaddress) and stopped the Acrobat account (other emailaddress).Till now I cann't use the CCLoud because this is constantly redericted to my Acorbat DC account (so stopping that one doesn't work) Everytime I can use only trial version and be pushed to buy a licence I already did.Perhaps I'm a stupid Dutchman, but paying $70 a moth and not be able to use my subscription is not acceptable.ThanksAdrian

I am having issues trying to log into my account while installing Acobat on my Mac.  I have Mac OS 12.5, the password on the adobe website works, but not when I am trying to install the software the password magically doesn't work. How can I get this fixed. I tried chatting with customer service but they ended my chat.   

I get a message that I have software to install, so I go to the control panel and it asks for my password. I use the same one that I use when I go to adobe.com (that one works fine online). On my control panel it shakes back and forth . . . no no. . . I've also tried using the password for my computer. Still doesn't work. What else can I do? I really don't want to call tech support - I need help from someone who speaks American! Lynn

Hello,I'm having trouble with photoshop, this morning i reopened my PC (i didnt shut it down, i just put it in sleep mode) and photoshop wasn't working anymoreI've tried to search a bit on the web and in the Adobe community but i couldnt find a proper solution to my problemSince i'm photoshop for work i'm in big trouble for some deadlines i have please send some help

Hi Adobe ! I have so many very old versions of Adobe (all the way down to CS3) - and it takes up so much space on my computer that my computer is full. So thought to know if I can delete something the old programs.Thank you so much!! 

I was logged out of Adobe and logged on through Google with the wrong email address.  I am now in trial version mode with the wrong email and I can't sign in with the correct email address for the paid version.  How can I correct this.

Bonjour,Je ne trouve pas comment déconnecter la Bibliothèque Cloud de Photoshop et Illustrator.Je passe mon temps à faire des logos, pictos et importe mes illustrations dans Photoshop.A chaque fois elle est uploadé vers la bibliothèque Cloud.Je ne veux pas !!!cela ne me sert à rien et vu le peut de connexion, ça me fait ramer un maxMerci pour votre aide

I am running windows 10 64bit and creative cloud 5.7.1.1At least once a week i get notifications in the creative cloud app that there is an update for the creative cloud app. I click it and it updates. Then i go check the version number and it is still the same 5.7.1.1. I also go check the release note to see if there is a new version and there is no new version Why does the creative cloud app keeps saying there is an update for the app but no update really exsists? The next time i see the blue update box i will screenshot it.