Download & Install

I can't download the Premier Pro because of a long time of creative cloud loading. / Follow the instructions to run after rebooting the computer, but the loading continues and cannot be installed

On Dec 27,2020 I subscribed to adobe cloud but then I decided to cancel it before the days ends. The email I got said It was refunded but it's been already weeks and I still don't have the refund in my account. Can anyone help?

Hi. I accidentally deleted my account. When I want to use my old ID (email) to register a new account, the website shows that the ID has been blocked. What should I do to register a new account with my original email address accidentally deleted my old account? 

Hello, I´m from Argentina. I want to buy Adobe Lightroom online, but when I reach the part to pay with credit card. It says that the account does´t belong to the country. Does anyone know how can I do to buy Lightroom from argentina?

I had to reinstall Windows 10 when it crashed after an upgrade and and now I need to reinstall Photoshop and Premiere Elements version 15.  Both of these applications show up as my registered products on the Adobe website in the My Products section but not under Billing History or Order History for me to download probably because I purchased them through Dell when I bought my PC.  How to get these applications back?

Hi As there is no Spark forum.I've been trying to use spark to create video/slideshows for a photography competition. However, the most recent video had a very pronounced alteration in the colours of several images. The images are darker and have quite a green cast to them. I thought it may have been that the images may have been in the wrong colour profile, ProPhoto etc. I tried changing them to sRGB but this didn't help. Obviously it's important to display the images as close to the original as possible. I have attached an example, the original image being the warmer and brighter image and the 2nd being the same image in spark. Any help would be appreciated.

When I updated Mac OS to Big Sur recently I had to remove my Adobe programs to clear enough space for the update. Today I was trying to reinstall Creative Cloud and Photoshop, but the installation shuts down. I manage to download the files and doubleclick them, fill in my computer password, but then the bar runs up to 100% very fast and all the installation window shuts down, without adding the programs to the launchpad.I've been through the installation process several times and tried to restart my computer without further success. Any ideas?

Hi,We have 3-4 collaborators in our non-profit organization who are woking together on projects using Adobe CC. Each of us has a CC license. The problem is that we have proj files and assets on a shared cloud space and need to download -> edit -> upload sequence each time one of us does an edit. It would be very convenient if, like Google Docs, we can all work directly on the cloud where both data, assets and AdobeCC programs are all together so we can invoke an instance of an AdobeCC app directly on the cloud without having to go through the download -> edit -> upload sequence. Can you suggest solutions?Thanks.Venkat  

I have instaled Adobe CC on my Mac book pro and I just purchased a windows desktop computer but I cannot install Adobe CC on it. I tried Adobe creative cloud first and a message shows up as "it's taking longer than usual. I tried other help with the OOBE file but cannot find it in the folder... Waiting for your support. Thanks a lot.

good afternoon I have a reduced budget for the purchase of a laptop that can run the premium abobe, for my daughter to use at school. I have this at 900 $ ASUS VivoBook F512JP-70AM3SB1 Notebook (15.6 '' - Intel Core i7-1065G7 - RAM: 8 GB - 1 TB HDD + 256 GB SSD - NVIDIA GeForce MX330). can someone tell me if this graphics card runs well with the premium abobe? Thank you for your help

Hi!I recently bought theese two programs together and got 2 dvd disks. Howewher my computer dont have dvd player, how do I install it in a proper way?Mvh

Hi, is this laptop ASUS ZenBook 13 UX325JA 13,3" FHD Core i7-1065G7, 16 GB RAM, 512 GB SSD, NumberPad, Windows 10 HomeTo use for Adobe creative cloud?I am not so experienced user.SincerelyMorty

Hi, I recently purchased a sub for Photoshop/Light Room, and when I went to try and download it, the window asked me to switch to a supported browser, so I updated Google Chrome and tried on FireFox and still same outcome. I am apparently not on a supported browser despite seemingly being on one. Any advice?

I have a new macbook air m1 laptop. I previously owned a pc and I would like to down load on my new Mac. Please let me know how I can get a mac version to replace my windows version I bought in 2018?  Thank you

Hello,Just bought and paid for the Photography programm. Included: Lightroom, Lightroom Classic and Photoshop. Received the eMail with the three download links.Why is Photoshop indicating in the upper right corner "7 days Trial. Buy now" ???Regards,Stefaan BOGAERT.

When can we expect the full Adobe Creative Cloud suite to be compatible with Big Sur?  With no issues.

My Issue has to be primitive to you experts. I’m an 82 year old novice dependent on my Adobe InDesign CS4. During my training material design & development years we stated with PageMaker 4, then PageMaker 6, then 7, then CS2, then CS4. I have dozends of valuable docs, that I no longer can access and manipulate due to my current OS 10.13.6 High Sierra.   I need a temporary solution, but can’t afford, nor need a new suite of programs. Of course I’m long retired, but putter and am in the process of developing one more final program -  ‘What I wasn’t taught in school, but should have been’.   How can I still use my CS4? Or, what other desktop publishing program opens and allows me to modify CS4 docs? Thank you ever so much. Please respond to [Personal information removed by moderator.] as I don't understand these 'communities' There are an overwhelming number of options - too confusing. Thank you for your help.

Tested around a long time. Once photoshop and alle the "necessary" processes are installed on my Dell Precision workstation (which has huge amount of performance ; ) ) the whole system is slowed down, every task in every program, specially all filesystemacces. System utilization is low, cpu load is low, memory load is low, but the system performance is be bad. Uninstalling Adobe suite and the performance is back. I am bored and will have no fun to analyze it. What the heck is the problem with this software? It feels a bit like antivirusprogram behaviour, where every access is checked from another process, which slows the whole system down. Has anyone "sniffed about", traced or did a debug, what is going on here?!

I have trouble in downloading, installing or running any adobe's app, even the creative cloud desktop app. when I run the exe, it shows the text below: Creative Cloud.exe-Bad ImagcC: \Program Files\Adobe\Adobe Creative Cloud\ACC\CRClient.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.Error status 0xc000012f. Can anyone help? 

How can I remove the digital signature?

Hello I use Lightroom and Photoshop, with the Photography plan.This plan have been renew the 3 december 2020.Today, i have an another laptop, where i want to install Lightroom. So i connect to my account on Adobe website, and surprisly, it's say i don't have any plan...I cannot download anythingSo i contacted Adobe with the chat. And they cannot found any plan linked to my account.... I gave them the invoice number, account number, every ref on my invoice but.. they can't help me. I need to contact the technical support, by phone only. Problem, i'm not at home (working on a mission at an another country) and i cannot phone them Did one of you had a similar problem before ? Did you found a solution ?  FYI, my iOS app are working fine and in the setting, it's saying i have the photgraphy plan (but i don't want to try anything on this app because i'm using them and i'm going home mid February ) Thanks Sorry for some spelling mistake. I'm French and i can

I was thinking of buying CS5 AFTER my CC membership after my subscription expires, so I saw this website selling old CS versions. They claim to be an authorized partner of Adobe. Is it?   Link removed by moderator

                                                ارجو المساعده انا جديد هون                       لكي اتمكن من التعرف بكم      

Recently bought new pc. Have acrobat reader paid subscript on old one.Followed all instructions to deactivate/activate . No luck. Cant find serial #.Adobe says I only have free version despite paying 14.99/mo for more than a year.Can anyone help?

Can anyone tell me why my Creative Cloud Desktop App is loading with menus showing up in jibberish?I've tried the Adobe Help via chat and all they wanted to do was send me a link to change the install language (which I've done several times already to no avail). Uninstall and reinstall don't seem to resolve the issue either. I'm using WIndows 10 and my OS language and Adobe install language are English, but the menus show up as in the attached photos.