Enterprise & Teams

Is there a limit on how many times you can reassign a license to a different email account in the admin console?

I login to the Adobe website with my account that is linked to our Enterprise Plan. One page says you don't have a plan and are a free user - the next page says you have an Enterprise user!? I just want to reinstall a font in Photoshop and it won't let me. There's no phone number or email to contact... because you don't recognise my Enterprise plan! 

I am trying to access the creative cloud app plan which my college provided for us, but when I login it says I do not have acess to my enterprise ID. I am using the correct school login so I do not understand the issue.

My school recently changed the email extension. I can no longer login. Here is my tried login process:1) Press on Adobe ID2) Type in my old email extension (Adobe doesn't recognise the new one)3) This brings up my own school's loginner4) Enter the login details with my new email extension (School doesn't recognise the old one)5) Adobe: "another user is currently logged in. Clear browser cookies and restart your browser"(I tried doing that but with no results)   

Hi,So our current account owner has left the company, he still is the owner of the account and all the assets.I am the new In-house designer, so obviously need full ownership. What is the best solution to this.Thanks,Brendan

I purchased the student plan on adobe which my school subsidized and have recently stopped doing. I tried to go and cancel my plan so I don't get charged but whooopty doo wouldn't you know that the scum at adobe won't let me.. (see picture).There's no manage plan button which is what Adobe claims will be there and frankly there's no access to any payment stuff on the adobe side. Seeking help

My organisation has a few thousand Adobe installs - we are approaching license trueup time, so I wanted to see if any products have been unused in the last 30 days so I can remove/uninstall them. It looks like so long as a user opens a PDF, the use dates on all the Adobe products gets updated.Specifically for users that have more than 1 Adobe product installed, is there any way to confirm which Adobe products have been used in the last 30 days? 

I entered the ACC Teams account. But I little know about how it's functioning.I have some questions:1. Can they see the previews and metadata of my files?2. Can admin see the files I create on my business account?3. Can they open/download these files?

I've been trying to cancel the renewal of my subscription by phone, chat and the admin console. After two days I am no further forward. The 'manage' plans button is missing in action. Any ideas how to solve this? Thanks! 

Hi, I just wanted to check why Adobe Cloud files that are not mine are showing up on my local recycle bin/trash folder. Is it safe to empty and how do we prevent this from happening again?Thanks!

Does it cost to add new users to my account?

I'm setting up Photoshop on my students' computers and no matter what I do some of them keep ending up with trail versions that I can't seem to get rid of. Please help!

Is there any way to find out inactive users and delete them from Adobe license?  

My team usually works with One Drive since we handle a high amount of files. Since we have a teams account, we have a lot of space in our CC Files Drive and I was thinking of moving all files over to this drive. In multiple forums, I see a lot of people mentioning that we shouldn't be using the drive as a file storage and that it's primarily for file handling in collaboration. Most of our files have multiple links connected to it that will need to open. Would you recommend the move the Creative Cloud or is it not quite there yet?

Hi,Please tell me how to deactivate for all users in Creative Cloud „Apps“ the Trial Apps.I have to prevent them from generating network traffic.Might use this… “C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml”But how?Thank you!

I didn't realize my 30 days were up for my school subscription, so I wasn't able to save the files to migrate them to my new account. I mostly just want to try and recover my website on Adobe Portfolio. Is this possible?

Hi everyone, I am a recently graduated student who had an account through my school. Since graduation the payed plan for this account has ended. My school email which is tied to the account, will also dissapear in 6 months, so I am needing to start an entirely new account with a new email. My main issue is my portfolio, which I spent a lot of time on, is still tied to my school account. I have attempted the student asset migration many times. It is a very frustrating process because it requires an email that has not been used for an account before. Everytime I have tried some error occurs and the migration does not happen. Not only does that not work, but I cannot try again with the same email because now there is an account for the email. I have contacted 3 different areas of adobe support, and none have been helpfu;l, they keep pushing me off onto someone else. I have also reached out to my schools IT deopartment to see if they can be of any help because it is an enter

Dear community, please don't judge too harshly. Something went wrong and I want to fix it. Your help will be appreciated. My son worked on a school project. I supported him by providing him with credit card data. After less than ten days the project was finished and the account (Stock, Creative Cloud) has not been used any more. However my credit card started to be charged on a monthly basis. The cancellation lead to more fees. Is there a goodwill way to resolve the issue and refund the fees?

Hi there!I attend a University online, and I pay for Adobe Creative Cloud using that plan that gives you 60% off for all Adobe products. I can confirm that the automatic transaction went through for this month, but, for an unknown reason, all of the products on the Cloud say "Start Trial."I haven't been able to get an answer anywhere online, and I'm unsure what I can do. I also tried using the four methods suggested by this page: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html but no luck.Any suggestions on what I should do?

Hi,As adobe released unified installer for Acrobat STD / PRO. we are planning to deploy this in our organization. We can deploy Acrobat in Reader only mode with customization tool however the window title still show as Acrobat STD / PRO. is there a way to change the application window title to Reader to show the app is delivered as Reader only mode ThanksAnil

Kann ich Stockbilder stellvertretend für ein Partnerunternehmen Lizenzieren, das selber keinen Stock-Account hat? Bzw. kann ich die Lizenz (ungenutzt) irgendwie an dieses Unternehmen übertragen? Oder gibt es irgendeine Lizenzform, bei der ich quasi nur der stellvertretende Käufer bin? 

Bonjour, Mon équipe s'agrandit je souhaite ajouter 3 personnes sur ma licence ? Où puis je trouver les informations tarifaires correspondantes ?Merci

For about the last month I have been unable to edit user names in Admin portal.  Looks like Adobe has carried out some form of data migration, modified a load of my user names during the process and now disabled the ability to change them back to what they were. Anyone know of a way around this? ...or a way to contact Adobe to get them to revert the changes? Thanks in advance.

One of my managed users (CC, university license) is having password level security applied to every PDF they create.  The user claims they never set up password security and is not very techinically capable.  To be clear, whenever this user creates a PDF from any source document, and then shares the PDF, the PDF is not printable or savable by any other user, and has Password security applied.  I have duplicated this on their computer, and have removed Acrobat and CC and reinstalled.  I need to be able to turn off Password security being automatically applied to all PDFs.  

Sorry, I’m out of ideas.   Could you show a screen capture of the problem library in your Creative Cloud app (not the web page)— navigate to the library and click the info button: