Enterprise & Teams

Hello Adobe Forums,I am one of the administrators of Adobe products licenses in our Organization and also the team I am part off. We have several staff members at our Organization who are suddenly unable to sync files between different computers through the cloud. Also, other users are having problems downloading and installing the apps packages. I've checked the licenses but all seems to be in order so I am not sure if this is some issue related to ports being blocked by our firewall. Could you please confirm the ports or port ranges that need to be opened up should this be the problem?  Thank you Looking forward to hear from you

I purchased CC licenses from Techsoup.  Now I want to reassign one license to a different user.  When I log into adobe.com, I do not see any CC licenses/users.  Am I in the right place?

I manage the Adobe accounts for a school and one of our remote teacher's account has been disabled. Does anyone know how to reenable it? I tried just creating a new email address for him but he's still getting signed out.  Any help would be greatly appreciated!!

Our school "Adobe for Teams" account was recently renewed for another year but the name of the school was changed during the process. After renewal, the first time I started Lightroom all my files deleted during the intial sync. All Adobe Cloud (Premiere Rush) and Lightroom files are now gone. I have only ever had one account and I can still login with the same email address which has a valid Adobe Teams licence, but 2 years of photos and video are missing. My system admin tells me that Adobe provided no warning that this was going happen and therefore my files are gone for good. I find this hard to believe. I've checked my deleted items and searched other posts here for help with no success. Can anyone suggest if there is any way to try to retrieve my files? Thanks in advance for any advice.Michael

Hello allI am leaving my current position at a University.  I have a library that I have created and shared with my colleagues.  When I leave the IT dept gets rid of my email and accounts, meaning no one can log into my Adobe account.  If I have shared my library will people still have access to it? Is there a way to transfer owner ship?Thanks for any helpBrian

Hello team, I need to cancel my subscription and the system does not allow it........I used trial version and was not able to cancel subscription.  Can you please look at it?Radim

I see that a Teams user may sign on to two computers but use on only one, exactly like the retail product. My question is: how can an administror solve the problem of a user who wants to be signed on to three or more machines (for their own use) at a time? Can licenses be accumulated for a user (two machines per purchased license) - I know this does not work for retail licenses? Or is it necessary to set up a second Adobe ID for each two machines used by the same person, who does not find it convenient to sign off and on?

Hi all! J ust try to install Adobe Creative Cloud app for MIRO, but I have only Company account. Does anybody know why Company account is not supproted?

Hello -  We had a team member create and share our adobe libraries with the rest of the team. That team member is gone and now no one is able to edit the libaries on the team. What is a way to fix this?

Now that Adobe Spark Post is Express.adobe.com do we still have full Enteprise login access for our district?  I checked and my logins are still working through the school account portal.  Is there a document/article that explains this for us so we can better understand our Enterprise Free Edu tools?  I need to update all the guides and our Classlink integration url.  Somehow I missed that this was happening and just noticed today when I was making a sample info graphic for a teacher and it redirected me to the new online URL.Thanks for any documents and clarification.Blue Valley School District- KS

et al:User A uses a desktop as well as a laptop.Installed the CC Services to the desktop no problem but have not had success in installing same to laptop. The CC downloads fine but it does give a brief error during the initial install part.After that, it appears to have installed only to get the "app seems to be taking a long time" message and ultimately I get error 0xc000007b.I have tried all the various methods called out online (uninstalling CCS, trying the uninstall tool, etc); I did not, however, get into the uninstalling the MS C++ files.Any ideas? thanks BGunn

Good afternoon,   I hope someone from Adobe is listening, this is disgraceful customer service...   Does anyone else experience issues when trying to cancel Team subscription during renewal window? Following the correct cancellation process, I contacted Adobe Customer Services over the phone 3 times so far over the last 9 days and each time I was re-assured the subrcription will be cancelled hrs and confirmation email will be sent within 48-72 . However, after each of these 're-assurances' the subscription continues to be active. After the first one, the subscription was renewed for a lower number of licences instead of completely cancelled. After the second and the third calls, nothing happens, as if I have never called! During each call I am being offerred discounts and other products which are not needed.   I want to simply cancel the entire subscription, it shouln't be that difficult, should it?   You need to ask program questions in the forum for the program yo

From the Admin Overview I click Buy More, I add two products, now I can complete the purchase or enter a PO number(optional). I have to create a PO for purchasing but I can't do that if I don't know how much it cost. Where can I see the price of the products I want to add to our account?

How does an Admin reset a users DOB

Hallo,seid heute können wir uns nicht mehr über Firefox einloggen. Es kommt immer die Meldung, dass das Passowrt falsch ist. Liegt es an der neuen Okta-Umgebung? In Chrome, Edge und über die CC Desktop-App geht es bisher problemlos.

want to build only ui.frontend.tops, what command should i write in my pom.xml or is there any seperate way i can do this?is there a way to configure build command in cloud pipeline ?

The alternative installer does not throw the error, but it does not install either. Once upon a time you could use "--silent" argument to get the app to install silently.  I don't have a license for the software, but I am responsible for pushing it out to those who use this app. Cannot do this since it wants me to LOGON to install... <shaking head>

Until yesterday I had been using Creative Cloud to store approximately 120gb of files and libraries on a 4TB USB drive. This had worked remarkably well for quite some time until it just... stopped. The application suddenly stopped syncing and said the folder couldn't be found (it's definitely still there). On trying to re-link and restore the folder that I've used for a few years now, I'm told I can't sync to network devices despite the drive being a mounted volume and NOT a network drive. It's probably also worth poiting out that other members of my team have not faced the same issue and are still able to sync to their external drives with no issue.

When I'm in the Agreement section and I click on "Add Files" is there a way to have the list of files atached to the Opportunity record appear?  Instead of ALL the files from Salesforce?  

Buenas tardes, Tengo contratada en mi empresa un número de licencias anuales y como se están usando menos licencias que las contratadas me gustaría desactivar la renovación de esas licencias que no se utilizan. He mirado en el administrador de Adobe pero no me permite cambiar el número de licencias contratadas. ¿Me podrían explicar dónde se encuentra la opción para cambiar el número de licencias contratadas? Saludos.

We have a policy in our company that users shouldnt install trial versions of software from the adobe porttal, however they do. Is there a way to stop this through the portal, to only show them the application I have assigned them? Thanks in advance

Doors anyone have any idea how to reach Adobe? For several years I have about 16 creative cloud licenses and an enterprise account with my own account manager. When I need extra licenses or a renewal,  I reply to the last email that was sent,  but then I am told that person has left the company. That is mostly what happens. I get an undeliverable-message. Probably the mail is not forwarded because communication stops here. Can Adobe create a bit more friendly organization to keep in contact with anyone who can manage my account? I don't really care for a 'personal' account manager when that person is gone within a year. 

I re-installed windows and had to install creative cloud again on my C drive. I had my app install directory to my F drive. So other than CC itself, my photoshop, premiere pro, etc. still exist on my F drive. I want my CC to pick up the already installed versions on my F drive, rather than having to install them from scratch.I changed the app install directory in CC to the same folder as before on my F drive. Still CC doesn't recognize the installations. How can I fix this?

I'm trying to reach Adobe and I see only a phone number. I called that number and it has been ringing for 40 minutes now.  Anyone know of another way to reach Adobe support? I paid them over $2k this year, I think it should be possible to reach support somehow...

Hi Team - We are trying to stop the process of syncing the files from local machine to cloud. We found the below option to do it in Creative CloudLogin to Creative cloudPreference -> Syncing -> Pause Syncing Is there any other option to do the same?FYI: We have seen an article (Link) explains coresync.exe, which is taking care of file syncing.  Does killing the coresync.exe will stop the process of syncing?