Enterprise & Teams

Good Morning,   I'm trying to know the date in which our Adobe Creative Cloud licenses expire. I've signed in my Adobe Creative Cloud account and I can see the date we purchased the license. However, I can't see the date it expires.  I suppose our license is annual or perpetual.   Can you guys direct me to know this information?   Thanks in advance.  

Hi, i've been working at the same company for years and we have been using adobe teams for a while now. Since today when logging into my account (which has all my assets/libraries/fonts/kuler colors) i got the prompt saying chose your account 'Business Account' or 'Personal Account' but for some reason only the Business Account has a subscription attached to it. Which would be fine if all my assets were not on the 'Personal Account'.  After looking at the help forums i found a post that said i can transfer some things by downloading them and re-uploading them to the business cloud account, but i cannot do that with my libraries, because both the Business and Personal accounts have the exact same e-mail adress it just says 'you already have acces to those files' while i don't on my business account which now holds the subscription. I contacted our IT-department and they checked for me, nothing at all changed on our subscription end (which was last paid for in june 2021 for a year).

Currently payments are taken from credit card but invoice is needed for company accountant. Need to get that to the email address. 

Adobe Acrobat Standard DC and Creative cloud randomly installing on computers, which also uninstalls adobe reader. There is nothing in our envioment to install this automatically, at this time we install manually.

First, a bit of background information:In my enterprise environment, we have Acrobat and Reader set to auto-update. After a few months, we noticed that about 50 of our 350 Acrobat installations were not getting updated. When we tried to update them, we got an error (1328) regarding a .TMP file. I tried a few of the workarounds that I saw online, but not worked. We than decide to uninstall/reinstall Acrobat on these computers. We have an SCCM job to do the uninstall/reinstall and it is working.  The current issue:Now that our first round of test users have had Acrobat uninstalled and reinstalled, we see that when they go to Help / Check For Updates, it is requesting admin credentials. On the other 1000 or so computers in our environment, users are able to manually check for updates and it works without any admin credentials.  These computer also auto-update seemlessly but the computers which recently had Acrobat uninstalled and reinstalled are not updating to the newest v

I'm trying to upload uses via csv as I have to renew the VIP Contract licenses. It basically works, but in the export I downloaded before I see some users having more than one product licensed eg "Illustrator,Photoshop,Adobe Captivate,InDesign" grouped by quotes.When I try to do the same via upload... it fales telling me about a wrong eMail 😕😕 So my Question is, how can I upload users with having more than one Product licensed?just btw. one line per product doesn't work either 😕😕 best regards from GermanyPeter

I wanted to instal PS but i dont have PS icon on my app list, about one week ago it was shown  

I woke up this morning to find Creative Cloud had removed my install of photoshop, and it had completely disappeared from my CC library in the CC desktop app.  Going to my account on Adobe.com and tried to reinstall PS from my list of apps, CC errors out and says "Photoshop has not yet been made available for this device" despite the fact on the website it says it works on this device.  Any ideas? Adobe, What did you break this time?

I redownloaded creative cloud to my Mac and it downloads, installs, but then this error message shows up and doesn't give me an option to sign in. 

Hi !I have a bug during my Photoshop instalation.After reseting my computer, I can't re-instal my Photoshop.I'm supposed to have all the Creative Cloud programs on my subscription. "There was a problem installing the Photoshop application""Photoshop is not yet available for your device".Can somebody help me ? Can't find anything on the internet about this bug.Thanks !

Bonjour,  Il m'est actuellement impossible dinstaller la nouvelle version de la suite Adobe (17.0) sur mon iMac version 12.0.1 datant de 2019.  Pour vous mettre dans le contexte, j'utilise actuellement un abonnement étduiant et lorsque je souhaite télécharger les applations il est écrit "qu'une autorisation peut être requise : vous devrez peut-être demander l'autorisation de votre administrateur informatique pour utiliser cette application de service".  Ensuite, on me propose tout de même d'installer els logiciels de la suite, néanmoins ce ne sont pas les dernières versions et aucune mise à jour ne m'est proposée. Avez-vous déjà eu ce problème ?  Belle journée à tous

When I try to download Illustrator (which is included in my student subscription), Adobe keeps saying my computer's processor is ARM-based. But after verifying, my system is Intel-based which the page said Illustrator is supported by. Help?

Hello I am trying to download Adobe Illustrator for my little sister for her schoolwork. When I downloaded Adobe Creative Cloud I could not find the download option in the application. I was able to find a download option on the adobe website that started the process via Adobe Creative Cloud but all I got was the attached error message saying Illustrator is not available for my device. I tried using the "Get Help" link but that just sent me to a page about support for ARM processor archetypes - which the machine I am using is not. I looked up the system requirements for Illustrator and my machine supports OpenGL v4.6, has sufficient RAM and memory, runs on Windows 10 V20H2, has a 1920x1080 display, and has an Intel i7-1065G7 that supports SSE 4.2. I attempted creating a fresh user and reinstalling Creative Cloud and that did not work either. Is there something else that I can try? My sister told me that they use Macs and Chromebooks at school. Could it be that the license her school pr

Hello, can someone point me to documents on how to plan the migration and what we happens with current users etc? Thanks. 

I've been having tons of trouble with syncing lately, and just today I deleted all the coresyn .db files, and finally it seems things are syncing again. However, I now have these huge files within the application support folder in the library user system folder (I'm on a mac). In both the Coresync folder and the XD folder within the application support, the files in the DCX folders are taking up a ton of space.What are these? Do I need them? /Users/*****/Library/Application Support/Adobe.XD/com.adobe.dcx folder is 1.3GB/Users/*****/Library/Application Support/Adobe/CoreSync/DCX folder is 13.86GB My internal drive is only 250GB, so storage is at a premium. What are these log and database files taking up so much space and what can I do to fix this?

Hey everyone We recently migrated from an acrobat team account to acrobat enterprise account. We have been assigend an account maanger/success manager and when we tried ot add additional licenses in our admin portal, it says to place an order with your account manger. So I've contacted the account manager and I got no response. Is there any other way I can place an order to add a license in our Adobe Enterprise admin portal? This is funny right? We have to chase someone at Adobe to place an order in order to add a license in our Adobe Acrobat Enterprise account. 

It appears that our former IT company setup an admin account that manages our Adobe users.  We changerd IT company and the new one doesn't have any informations on our Admin account for the company.I asked our accounting department to know who is paying fot our accounts, how many we've got and nobody seems to have the information. Could you please help me changing the Admin account so that I can manage the number of licences we need etc ? Thank you very much for your help.E. Duclos

Hi there,During my time at university I used an Adobe Enterprise account, which I believe is expiring soon as I have recently graduated. I would like to switch to a personal account- am I able to do this while keeping my Adobe ID, files and downloaded fonts etc? Or do I need to cancel my account and open a new one?

Hi, My portal doesn't say the package needs updating but when I deploy the package it says there is an update.I have updates turned off for non admins but this update can be ran by standard users? ( rest is locked down as expected ) This is bizarre behaviour given when i load the app it's # matches what the update is afterwards?   

I have been having the same problems trying to get an agent to talk to me. I can't believe this customer service, being a UX designer using Adobe tools this pretty ironic. My team have lost access to our CC libraries which I discussed on the chat line to an agent. Then we were promised a call from one of their team between 24-48 hours...it never happened!!!I first made contact nearly a week ago, and just sitting here twiddling my thumbs waiting for someone to get back to me this is ridiculous. This has disrupted our team which I did emphasise to the chat agent. Could Adobe please explain why this is happening and will I receive a call???

I hope you all had a great time at MAX, our free virtual creativity conference . If you missed some sessions or want to watch them again, the  links are now available on demand: MAX SESSIONS. You won't want to miss a peek into the future, so be sure to watch the MAX 2021 sneaks, too. They are truly amazing.    At MAX 2021, we announced some exciting updates for Digitial Imaging creatives in your organization or team.  To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Digital Imaging apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization. Photoshop 23.0 & Photoshop on the iPad 3.0 are now available What's new in this update? Photoshop: Automatic selections on hover Improved interop with illustrator Share for commenting New a

Dear community,Looking for some knowledge regarding Macbooks and Adobe usage.In need of help how to optimize performance/workflow when i am using adobe programs, and storing files.I have started a new job, where i have been handed a Macbook Pro (2015, RAM 16GB, Disk 250GB), and i am using dropbox for all files, and Adobe package installed on disk. I am having trouble with RAM space, and generally performance of adobe programs everyday.Will the performance be better if all programs are installed on external harddisk? Or are we talking a complete upgrade of Macbook with more space?All advice appreciated"

Bonjour,J'ai lu sur une page du site Adobe que l'on peut télécharger un logiciel (en l'occurrence Idesign) sur plusieurs postes informatiques avec la même licence. Naturellement le logiciel ne peut être utilisé que sur un seul des postes à la fois. Si cela est réellement possible, je n'arrive pas à savoir comment car je n'arrive plus à télécharger le logiciel. Merci de votre aide, cordialement.

Has anyone else gone round the houses with renewal pricing? I don't get it -  Why would I renew my subscription for £70 / user / month - when a new subscription is £59 / user / month?  There's a joke here in the UK about things being for new customers only.........   

Hola  Estamos en proceso de compra de un Equipo MAC con procesador M1. Nos gustaria conocer la experiencia con los Programas ofrecidos en este tipo de equipos.  Gracias