Enterprise & Teams

Hi I have problem signing in to Adobe Creative App and I have tried to talk to someone and been everwhere on the online and I can't find a solution to my prolem.  Pleae can someone give me a phone number that I can ring, as this is quite urgent that I have access to my account. Thank you 

Photoshop and Creative Cloud gets downloaded but then it automatically gets deleted. On clicking the shortcut on Creative Cloud on Desktop it shows file not found, reinstalling may fix the problem. Despite reinstalling several times, the issue is still not fixed. Kindly provide help with this.

We have Acrobat pro 2017 here installed for about 150 users.  We deployed the 2017.008.30051 version and used the Customization wizard (CustWiz1502020039_en_US_DC) to dial in many settings for the software (we created a transform file that does this and it works well).  We originally had deployed the software with the upgrade disabled, but have since decided we would like to get automatic updates enabled.   We found the appropriate registry settings to get that process started:   [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM]"iLogLevel"=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017]"Check"=dword:00000001"Mode"=dword:00000003 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown]"bUpdater"=dword:00000001   We have tested this on the 008.30051 version, as well as the .011.30096 version, but have found that though the update process starts, it fails out claiming no valid source file c

Je suis abonné depuis hier, et je n'arrive pas de télécharger la version adobe dc pro, pas en version d'essai.Je demande l'annulation de mon abonnement. 

Hi,Is anyone available here who can help me to invite me you adobe creative cloud team.Thanks. 

I'm creating a CC Library, and would like to use the feature "create in team" to automatically share it across the team, but this is not shown as an option in my Library creation window. Do teams need to be created by Admin? Or are there any other reasons why this isn't showing?

Bought 2 business licenses but can't see it in the Creative Cloud Desktop software!

System:Mac OS Catalina 10.15.7 Prior: CC Enterprise serializer moving to Creative Cloud single user login - apps "can't sign-in" but creative cloud app works. Uninstalled all apps> Ran Adobe Cleaner> Deleted all entries from Keychain: Followed instructions from the following articles:https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html Running out of ideas and options?I can sign-in to a singe user creative cloud subscription, I've updated all apps with creative cloud, I can launch creative cloud apps through the desktop app.But the apps do not reach the activtor, nothing in host file blocking, I can see the Two Logos to verify access.There must be some file I am missing lef

Does Adobe hate it customers? YES they do. They charge you for unused products. They never answer the the phone. Been hold over 50 minutes. No answers on web after 15 minutes. So I do i get customer support before I die?

With all our designers working remotely to support 15 different brands, we have a ton of files (Illustrator and Photoshop mostly, but some video and 3D too). Our poor VPN and internal servers just aren't up to the task. CC Libraries is great for our frequently used assets, but the sheer number of files we keep and update makes it impractical. We have tried Apple's iCloud, but we have many sync issues with that since there are several designers with different Apple IDs. Google Drive is out, since it needs a web browser and can't integrate with the OS.What we need is a fast syncing cloud drive that Adobe CC apps can open and save to without having to re-organize all of our files into CC Libraries or CC Spaces.

Hi Folks,I'm trying to deploy Acrobat XI Pro with Group Policy to Windows 7 64 bit desktops on our domain.It appears the GPO installed it on my test box but Acobat launches a 'Register Your Product' splash screen when it starts.   Have I missed something in the Adobe Customization Wizard XI?   I've entered the serial number and surpressed the EULA option.ThanksRice

Hi Folks, I'm trying to deploy Acrobat XI Pro with Group Policy to Windows 7 64 bit desktops on our domain. It appears the GPO installed it on my test box but Acobat launches a 'Register Your Product' splash screen when it starts.   Have I missed something in the Adobe Customization Wizard XI?   I've entered the serial number and surpressed the EULA option.  I see the similer issue at below thread but don't know how to run Adobe Customization Wizard. I would really apprecetae if someone can help. https://community.adobe.com/t5/enterprise-teams-discussions/how-to-remove-register-your-product-with-customization-wizard/m-p/5103389

Dear AllI have an enterprise account - in the storage quota it mentions I am supposed to have access to 1TB of cloud storage. However from lightroom it seems I only have access to 100GB and my creative cloud preferences it says no stroage information available.Thansk for your help on what to do to get access to the 1TBBWdenis 

Hi Everyone, we have atleast 5 users in our admin portal but for some reason we are not able to identify which account has admin previledge, can I please seek help how to contact adobe support to help us resolve the issue. THanks

Hi All, I am the main administrator for all my users who have various degrees of software suites under the Creative Cloud banner. Some are full Creativre Cloud users, some are Acrobat Pro only etc I am able to log in and see all the account details,  software assignments etc, but what I am unable to find is the contract start and renewal dates for each account. I need to know this information as I am responsible for who uses what when, and making sure that I am not paying for licenses when I can shift stuff about. I know each contract is a year, but unless I can find out when they start and stop, I will never be able to manage the contracts at a time fashion Please can someone help me, I just can't be expected to go back over 4 years of various licenses ThanksToni Carrera

Dear Adobe CC Team, We mistakenly created a new account when we purchased Substance 3D licenses.Any chance we can merge or  transfer the newly subscribed app to our existing account? Please let me know if you need more information. Regards,Scorch

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Adobe MAX is the leading global creativity conference, a uniquely immersive and engaging digital experience. A free and virtual event, MAX features live and on-demand content, including more than 400+ sessions, labs, keynotes, musical performances, special guest appearances, and a sneak peek at things being worked on in Adobe labs.   Get started here: Adobe MAX 2021 If you have questions check out this FAQ: Everything MAX. We’ve got answers to all your questions. You can use the free Adobe Creative Cloud mobile app to view the event. Need support, we’ve got you covered, Email us regarding event support issues.  Contact your Admin to get the latest updates See you there!     Stay connected with MAX on social      

Hi!I have no option Admin Console->Account -> Renewal -> View Details.How can I remove 1 license ?Thank you!

Hello,I've been messing with this all day, I'm trying to buy one of my co-workers a licese that I can control.I'm beeing told that my Domain is "Deleted-ORG" and to do ANYTHING about; contacting support, Changing plans, asking for help; I gotta contact my admin.WELL, HAPPENS TO BE I AM THE ADMIN.it's so furstating that I can't do anything other then writing here.PLEASE ANY ADOBE OFFICEL; Help me with managing my account!I am the admin of my company, I need help to access admin console.Please help.

Because of the many migration errors caused by the Adobe's new business profile policy,I removed the business plan from my account in the adobe console, saved all my personal files locally, and tried the business plan again. Now I am completely unable to log in through the business plan start mail. It is possible to log in with my personal profile in a new browser session.But when i try to configure a new business profile via invitation mail, i cannot log in as shown in the attached image.(I believe that the attached Korean image will not be a problem for the answer.) Even if I give up numerous problems with the new business profile policy, I want to be able to log in right away. I look forward to advice from others who have had similar experiences,or individual and specific solutions from Adobe Support Team.

hello, so i recently uninstalling all my adobe cc software to get rid of an error (cannot reach the adobe server), And i wanted to download AI cc 2020 because cc 2021 won't work on my laptop, some said that i can contact support to get an adobe offline installer for cc 2020, but unfortunately, i also cannot contact the support, it's said that "Please contact your administrator for help" , i have no idea how to do it, the message box doens't provide link except for the general help page and adobe admin console which lead me to another error page. Is there anything i can do?thank you very much everyone 🙂

Content Authenticity Initiative is building systems to provide provenance for digital media, giving creators tools to capture and share objective facts and empowering consumers to evaluate whether what they are seeing is authentic. Before making use of these services, allow these endpoints: cai.adobe.io cai-identity.adobe.io   Have a question? Post it here.  Or see the list of all required Creative Cloud Network Endpoints.

Continuing with its tradition of pushing the boundaries of creativity and innovation, Adobe has announced the launch of exciting new products, features, and technologies at the Adobe MAX 2021 Creativity Conference. The new products and offers have the power to elevate creativity, innovation, and transformation to a new level while providing full flexibility to customers in terms of experience.Newer version of the apps have been introduced with the latest security fixes and OS support while older verions are being archived.   Check out Adobe's Creative Cloud Support Policy to know the latest, long-term supported, and other supported versions of apps and services for your Creative Cloud subscription and make informed choices.

 With this post, I would like to report a bug, submit a feature request. When a (teams) user account is not fully activated, the application licenses will not become available and the app displays "trial expired". It does not indicate what the problem is.Simply creating a user account in the teams console and assigning an application, is not enough to start using it. Users have to click on on the mails and confirm they joined the program. The creative cloud desktop app does not indicate what the problem is, and how it can be fixed.For a company which claims to be in the frontier of UX en UI design, it does a terrible job in correctly informing users of problems and how to fix them. This issue took me weeks to solve in which I had to contact Adobe multiple times. And that's no joy.