Enterprise & Teams

I have been trying my best not to get angry, but I'm at about the end of my rope with this insanity. I installed the Creative Cloud app in order to do school work at my house, but after it working for all of one night, it now defaults to an infinite loading screen that says Loading Creative Cloud. After a few minutes, I am greeted by this error message: "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'. I click on repair, and allow the repair process to do its thing, and still nothing. I have used the Limited Access Repair tool to fix the hosts file, still doesn't work. Used the Creative Cloud Cleaner tool to clean everything out and then reinstalled. Still won't work. I have gone into regedit and manually deleted all Adobe keys then reinstalled after using the Cloud Cleaner again, and still nothing. I could really use some help. Th

Bonjour, Je créer un compte dans ma console admin et quand l'utilisateur se connecte, c'est sous un compte personnel.  J'ai supprimé le compte et par la suite, supprimé son compte personnel.  Maintenant, je ne suis plus capable de créer son compte de nouveau.  Je lui ai créé un nouveau compte avec une nouvelle adresse.  Lorsqu'elle se connecte, c'est encore un compte personnel et non business. 

I am led to believe that there is no way to customise the setup and storage requirements of Adobe Update Server using the Setup Tool. We use a virtual machine and the storage on the 'updates partition' just passed the 300GB mark. I don't believe that the size of the updates collection is warranted by the service that we require from that server (to update Creative Cloud). I am considering manually removing updates from the AUSST folder structure for products that are not in use (such as CS5). I imagine the server will still believe that these files are present and so incremental synchronisation will continue to download only the newer updates.   i) Is there any guidance/rule of thumb regarding determining what updates would not be required (or generally managing the storage size)?   ii) As an option for AUSST in future, would it be possible to just maintain a log of last downloaded files so we could determine which files had not been required ever or for years?   Thank y

One might surmise that Adobe, above ANY other business, would email their bills with PDF attachment. After all, isn't / wasn't that one of their primary, if not first, products? Geesh. Maybe I need glasses or am going blind, but I have searched every single tab and every single drop-down, and I CANNOT find anything related to a bill. All I've been getting is an email that reads: "Your monthly invoice for [my company] is available." Anyone else? Any ideas? I've been on hold awaitng phone support FOREVER.

I manage the adobe CC access for my company. We have a lot of people and only a few use Adobe CC but was wondering if there is a way to identify users in Adobe admin who have not signed in for X number of days. Then we can proceed to unassign licenses.

The past 2 days adobe has been kicking memebers of my team out and saying that their license has expired. I go onto the admin console but they are still assigned a license. It seems to happen one after another and fixes itsefl after an hour or so. was wondering if anyone else has had this issue

Adobe CC prompts me to sign in to Creative Cloud, I click sign in, it loads, and then asks me to sign in again. I need help because I am trying to install adobe audition for school and because its for school, when I try to contact Adobe support I am unable to do so. I really need help, I dont know whats going on.

Unable to edit the namesfields for users with assigned licenses since a couple of weeks, anyone knows what to do?Mvh Tommy Hal

Dear community,I would like to ask you for help with setting up Adobe Creative Cloud for our company WSA. We've done everything that we could on WSA side, and Adobe CC is still not working like it should.The problem we face is, that either CC isn't working at all over WSA, or it is working for the first minute after you launch CC And then stops working - saying that you need to connect to the internet... The only solution is to restart whole device, but then CC is working again only for one minute. I've read I think all guides from Adobe of how to configure Adobe / CC for WSA. We've added all URLs that we could find on Adobe site (list in attachment), as well as these regular expressions:\.adobe.com\.adobe.io\.amazonaws.comWe tried it with ID Profile that requires authentication, also with iD profile with anonymous access, without authentication.. Decryption policy and access policy set to PASS-THROUGH, allowed all applications, all categories... Nothing of it worked and Adob

Hi everyone, In our business there are 300+ computers that need to have the following setting changed from ON to OFF."Show online storage when saving files". This option is enabled by default. Does someone know how we can change this option with a script via our RMM system? A powershell/.bat script is okay. Even register edits are welcome. Thank you in advance. 

Hi, we have Business ID, an account can not login and have this issue ( Access disabled for security reasons) what should i do ? Thank you

Holy cow, it's not just me. I accidentally created a teams account and now I can't get rid of it!   There has to be some way 😞 Nobody's answering on the chat    [moderator detached this thread from a different one. Problems are related, solutions differ]

Hi, I need to change the password for all users in one time. Can i do it with CSV?It will be the same password for each users.  regards

Dear all, Last week I added an extra CC license to our license pool. I created a new user and assigned the licens to it. Wherever I login with the new user, I get the message that the user uses a free account with a temporary trial license. When I log out and back in with the admin user, I can see the new user with the CC license assigned to it. I tried to remove the new user and created another one, but still same problem. Am I doing something wrong, or is there anyone who knows how to solve this issue? Regards,Arjan

Hello!   After updating my iMac to Catalina, I am trying to update all Adobe products through Creative Cloud app as usual. I get "Exit Code: 116" No security software is installed. Tried relunch CC App & rebooting iMac. Catalina's Security & Privacy section in System Preferencies has no usual messages, as when something is being blocked by the system.   My System specs: macOS Catalina 10.15.3 iMac (Retina 5K, 27-inch, Late 2015) Processor: 3,2 GHz Quad-Core Intel Core i5 Memory: 24 GB 1867 MHz DDR3 Graphics: AMD Radeon R9 M390 2 GB

Hey my Adobe colleagues,Is there a way a whole team can share in a folder of adobe cloud docs? The creative cloud app and website won't allow me to share folders in my cloud docs, only synced files. What's up with that Adobe? I want to keep the functionality of the cloud docs (Co-editing, remote storage etc.) so syncing local files won't really work. 

Unfortunately we are not able to to change the 'Contract Owner' beacuse of following:   De geselecteerde gebruiker heeft geen account gemaakt of bevindt zich niet in hetzelfde land of dezelfde regio als uw organisatie. Selecteer een andere gebruiker.   "The user do not have an account or or belongs to another land or region as your organisation".   The user do have an account and it is not clear what to amend amend about the 'region' - please help.

We are a very small business, and while I have full access to the Creative Cloud suite, my three staff are all on subscriptions to Acrobat Pro DC - which up until two days ago allowed them access to Adobe Fonts as well. As of yesterday, they can't activate any fonts - even though previously activated fonts are showing up in Word etc - but they don't work. As manager, I go to the Admin Console and I can't make any changes to ensure that they can access Adobe Fonts. I'm paying for them to be able to do their work and we're losing hours becuase they can't deliver client projects because fonts they'd previously licensed are suddenly not working! I've logged in and out of the CC App and their online accounts as them - but nothing I tweak will tell their accounts that they're able to access the Fonts side of things. What's really weird is that even if they log in under their Business profile (rather than the new Personal profile), when they reach Adobe Fonts, it seems to think that they're t

Hello,I'm a sys-admin in a medium-sized administration company.But we do our own advertising, commercials and publications with Adobe Creative Cloud on Windows 10.But we won't let all Clients to download from the internet.Thats why we installed Adobe AUSST on a Windows Server 2019 with IIS to download and deploy Adobe software and updates.We only deploy "Adobe Cloud Desktop" software via automatic software deployment.But I've got a lot of issues with the AUSST-Server (I currently use the version from 3rd of october 2021)I do a full sync by hand followed bei inc-sync every sunday via Task Sheduler.Maybe you have any solutions for my problems.1) After the sync (full or inc) I recived product-folders like IDSNBETA instead of IDSN. The clients doesn't know the beta folders and the Indesign installation failes.I have to to a manual inc sync with the SAP-Code IDSN to get the files. There are 7 beta-products at the moment. Is there a parameter to ignore beta-installations?2) Sometimes the inc

Hello, I was wondering what is the difference of the VPN service provided by adobe, in contrast with an ordinary VPN service by another company.Are there some features specific for Adobe's services? Thanks in advance, Dimitrios Dimopoulos 

I have been looking at the Attributes available in SCIM (in the Azure Portal) and I have noticed that I can add two further Attributes.  ID (which you can add for both Users and Groups) and "urn:ietf:params:scim:schemas:extension:Adobe:2.0:User:emailAliases" which can be added to just users.  I was wondering if there was any documentation on how these can be used further.  I am guessing I could map the Azure Object ID to the ID field and use this as a matching preference and thus this would allow me to update a users email address without a new user getting provisioned.  Also I was wondering if you can simply assign the Proxy Addresses Azure Attribute to the emailAliases or does it not work like that.  I was looking at the online documentation but I cannot find any reference to these.

Hi, My team and I are currently using the Personal Account (year subscription) under our company emails. This was something we did till our company moved to Enterprise account (Federated ID). Now the company have the Federated ID setup. Before going ahead with the migration, we would like to check a few things below. In this case our personal account was created using the same email that will be under the Enterprise account (company's email): 1- We still have some months remaining of our paid 1 year subscription under the Personal Account. Do we ask for reinbursement before we try to migrate? Will that create any potential risk of losing what we have on our account (e.g. project prototypes, cloud files, etc). Do you guys have a suggestion of steps to be taken on cases like this? 2- When we migrate to Federated ID and use the 'Automatic Migration' method https://helpx.adobe.com/enterprise/using/migrate-assets-to-enterprise-account.html , will the prototype

On Sept 22nd at 5:37 zulu time, all my users were removed from our Adobe organization.  The users were then unprovisioned, provisioned and added back to the organization.  The "actorEmail" was system. All this information was logged into the "Audit Log" in the Admin console. The user experience was that all users had to login again thru their Adobe Creative Cloud Desktop app. I was looking to see if there was anything abnormal reported by Adobe during this time period but did not find anything reported.  Wondering why this occurred?  Of course it happened when I was on the road and not available to assist my users.

Hione of my users went ahead and created her own Adobe ID using her work email address, i also added her to my plan using the same address.I got her to delete her personal ID but now when she tries to sign in it says her account is deactivated.How can i get her to use the business ID that i created for her?