Enterprise & Teams

So I go to the storage tab of Adobe cloud, shared folders are listed, Everyone and appdata. I want to create a new shared folder, how? can I? There are no storage admins listed by my permission is system admin....waht am I missing? 

I've built an extensive set of 40 Adobe Stock libraries over the last 3 years for my company (Teams account). Many purchased and not-yet purchased assets in those libraries. When I received the email confirming the changes to Business Profiles and Admin Console, all those libraries were gone. I've called Adobe twice, and they can't figure it out and say they will escalate the problem, but I never hear back from them. Now when I open any marketing materials that use those assets, all the links are missing. Any ideas? It's a HUGE setback for our company, and we can't seem to get the needed help!

My company has about 400 acc CC,in the last change must perform manual login for each account on each machine once.Any advice for managing that account in my business?

어도비 프로그램을 옛날 버전으로 해서 무료로 하는건 문제가 되는 행동인가요?아니면 써도 되는건가요? 친구는 괜찮다고 하는데 궁금해서요

Hi, What is the correct email id of Sales team for purchasing business license?   [Moderator split this to a new thread]

Sure would be nice if someone at Adobe could post the actual software requirements for the Customization Wizard. Why are the requirements should be posted on the same page I download?  Going one step further how about NOT installing the app if the minimum requirements are not met and TELLING me what needs to be installed? So intead of "The code execution cannot proceed because mfs140u.dll was not found.." followed by several pop-ups the software would actully launch.  Or I am I supposed to know what version of Visual Studio YOU are using?

I ahve steped into a new role and am updating our Adobe Acrobat Pro v19 and want to review any previous custom settings prior to creating a new one using the Wizard. What is the best way to accomplish this? I have included a snapshot of the current versions folder structure as a reference.. 

After installing adobe reader std from the creative cloud, the adobe geniune service is not installed and the license is not picked up through the login service. HELP. https://prnt.sc/1sek7ul

bonjour, en tant que professeur de multimédia en école d'art, je suis amené à créer des packs d'installation de la suite Adobe. Je l'ai fait sans soucis à de nombreuses fois mais l'installation du dernier pack créé pour des nouveaux iMacs M1 échoue systématiquement.Je ne trouve pas d'aide... Merci ! Bàv.Damien

Bonjour à tous,  Je suis dans le flou artistique avec l'arrivée de cette gestion des profils PRO et PERSONNEL.J'avais un compte PERSO que j'ai payé pendant un temps puis on a souscrit à des abonnements à mon agence.Je bénificie de l'un d'eux que j'ai associé à ce compte. Je pouvais donc bosser de chez moi et au boulot sur le cloud et aussi profiter de cet abonnement pour moi .Aujourd'hui, on a 2 profils. Toutes mes photos sont passées dans le profil PRO ainsi que mon portfolio.Que se passera-t-il si on décide de ne plus souscrire, si je quitte mon agence ou autre ?Existe-t-il un outil pour basculer tous mes éléments qui se sont mis dans dans PRO vers mon compte PERSO (en supposant que je reprenne un abonnement) Je suis un poil perdu.

Hi,I tried all the offered solutions, but none of those work. I got this error when I opened Acrobat Pro DC. Then I tried reinstalling, but now I can't install it because of this error. How should I proceed, I need this for my work and I hope this gets resolved soon. 

I know this has been asked a million times but none of the proposed solutions work for me.The issue started with one user on a terminal server who all of a sudden received this error when opening CC desktop app. All other users were fine. Trying to fix things, we installed the latest CC Desktop app and now more users cannot open the app or use Acrobat for that matter. There is no firewall issue (it happens with the FW off as well), no network issue, no modified hosts file, Winsock has been reset, DNS has been changed, TSL 1.2 is enabled and no proxy is in the mix. The mere fact that it works for some tells me, there is no connectivity issue. The computer is a Windows 7 based terminal server (running AADS for terminal services). I am at my whitt's end as to what else to do, bar completely uninstalling Acrobat and the CC desktop app and starting fresh. Any clues what may be causing this? 

Hi, anyone know how long it takes for student accounts to become active once a subscription has been paid for? I am a teacher at a secondary school. My department head purchased student licences for several classes, including mine, last week. My students still can't access Creative Cloud. Does it take more than a week?

Exhaustive attempts have been made to resolve this issue for a single user on our network. The affected Windows 7 PC in question has been on this network for several months, and was previously authenticated with a licensed account. Unrelated work on the Windows profile resulted in the user's Adobe apps being logged out. We have been unable to connect to the Adobe servers since that time. All attempts to diagnose the cause have failed to deliver a good result. We have disabled the endpoint's antivirus, disabled all UTMs on the firewall for this one machine, attempted a clean installation of Acrobat Pro DC and Adobe Creative Cloud, both resulting in the same failure.The outgoing traffic from these attempts appears to be uninterrupted, however the connection is reset by Adobe's own servers, which is the most likely cause for the failure. We have been able to install Acrobat Reader DC, and have logged in with the user's account. One would imagine they would authenticate against t

Hi,I have been paying for a student discount plan for more than 2 years now, and it suddenly stopped working since at least august (it states that my free trial has now expired even though I wasn't on a free trial but on an actual plan), and I'm still being charged monthly. On my creative cloud account I have no trace of ever having a plan, no billing history, everything has disappeared, the only evidence I have that I have been paying for 2 years are the payment confirmation emails from Adobe.So I tried reaching out to the support team with the chatbox, the only problem being that i CAN'T because it says that I need to contact my "administrator" for help, so I can't even access the chatbox and start a conversation. And I have no idea who that is in my school and in order to find out who they are on my adobe account, adobe says I need to go check in my "plans" section.... But my plan isn't visible so I have no way of knowing who to reach out to.... And I can't call the support staff ei

Hallo, da ich viele Wochen die PS App nicht mehr aktualisieren konnte (im Applikationen Manager stand immer "warten" aber es geschah nichts, habe ich Deinstalliert. Nun steht bei dem erneuten Versuch einer Installation "warten" - stundenlang - aber die Installation wird nicht vorgenommmen. Die anderen Adobe Apps sind nicht betroffen. 

Hi, My company has an Adobe teams account, we have started migrating folders from ouyr local server to our Creative cloud shared folder, however these files are all now being stored locally & on the cloud, is it possible to only save to the cloud without saving locally, as my laptop is now out of memory as other members of the team have copied folders to the cloud.I do not want to try deleting the synch folder from my windows folder, incase this now deletes everything from the synchronised cloud folder (affecting the rest of the team). Thanks in advance.

I've recently come across of the User Management API and have realized that through it, it was possible to get the list of products and the number of assigned users to each. Now, I pressume that it only works if you're deploying your licenses via named-user licensing. But what then if I'm using shared device licensing? How will I be able to get the list of machines assigned to each product? 

Hello ! I've been using the ServiceConfig.xml file to disable Apps panel for a long time (https://helpx.adobe.com/in/enterprise/using/customize-creative-cloud-app.html#using-service-config)  but recently I can't find it anymore. My Adobe Creative Cloud is version 5.5.0.617. The "Configs" folder isn't there, even if I quit the app/disconnect or show hidden files/folders. The same thing happens on my macOS computer. Thank you for your help ! 

I suddenly cannot access the configuration of product page, I always can click the product and click in and assign user for it and now I only can see the product I have but cannot access into it, and all of my group user becomes "No products" in their Products session.

Installation of Adobe Creative cloud Illustrator keeps failing error code 6. Already tried repairing VC++ and still no. Log file attached 

Tengo IA y PS pero planeo tener solo creative cloud, se puede cancelar IA y PS para el cambio? Como hago?

Hello, Got a interesting problem.  I have a user that is using Adobe Creative Cloud.  A while back, he updated his subscription from one E-mail address to another one (company was bought).  He now no longer has access to his old saved files and is giving him a access denied screen.  Apperantly, the account switch was done about a year ago.  Is there any way to get these files back?

I have seen and have been told that ProfileUnity is a tool that is not a tested or supported software item. Here's the deal Adobe, we as users and IT Support need a better answer than "is not tested or supported." We all have a job to do and that is to deliver an application the best way possible to our users.It has recently come to my attention that you no longer support InDesign or Illustrator on Server OS. There is a huge problem with that because you do support XenApp which requires applications to be installed a multi login OS such as Server 2016, 2019, etc. If you no longer support Server OS with apps such as these, the only other methods to deliver apps like this to uses is to use a tool such as ProfileUnity.

Since the account upgrade and a personal account being created on my behalf.  I cannot open up my XD cloud documents with the main account, I get the error message "You dont have permission to open this document". I tried logging in my personal and sharing it with myself (ridiculous). But, as its the same email/account id it doesnt work.   I can open them on the personal account but that is not whats needed (only has 100gb shared storage). Why is there now two accounts associated with my single login? Why have they created this personal account and associated the work files to it? how can I remove this personal account and assign everything back to the main one, as it was before?   Can anyone help?