Enterprise & Teams

Hi I am currently paying for the creative cloud all apps access but it is only giving me acces to the adobe enterprise. I cannot figure out how to get in contact with Adobe as it keep sending me in circles. What should I do? Thanks 

Hi,We've recently changed our company's domain, so all the Adobe accounts are with the old email accounts. Is there any way to update the Adobe accounts with a new email without deleting the original ID?  I ask this as many of our users have some significant amount of information on the Creative Cloud, and I would need to migrate that information somewhere before I delete the user, and reassign a new email account. Thanks for your helpJDL

We've a small designing team (just 3 users) and we have one CC license. We'd like to assign the license to the user just for regular working time (10 a.m. - 5 p.m.) period. Then, we'd like to assign the license to the admin user at the other time periods. Can we do this and how?  Thanks a lot.

hello ,is it possible to get a quote Adobe Master Collection CC 2020, 150 users (Adobe CLP (Cumulative Licensing Program) - 04 years old)

Hello! We use RUM on our Macs all the time. Our users do not have admin rights. And our Adobe installs are configured as managed.  Lately we've noticed RUM is not seeing the updates to some of the CC applications that have updates available to them. For instance, InDesign 14 (CC 2019) has a critical update to version 14.0.3. When we run RUM this update is not available in the list. Any reason why?

Can Remote Update Manager (RUM) be executed as local system account and connect to on premise AUSST?I have set up AUSST on a server, Domain users are abled to connect and update adobe products from the server. I want to be able to use sccm to trigger the updates, but SCCM client runs as the local system account. When I need the local system account to have access to network resources we add Authenticated users to the Appropriate ACL and things work.  I have tried adding the accounts below to IIS as well as the folder structure and share starting with Read, modify and full rights.Authenticated UsersEveryoneDomain computersDomain usersAs well as the specific AD computer account I am testing on.  07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ##################################################07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ############################################

It seems we have a problem either with our AUSST server or the overrides file. If I have the overrides file in place in the 2 locations on Windows machinesC:\ProgramData\Adobe\AAMUpdater\1.0\"C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\" When I launch the Creative Cloud App I don't have options to install new software - only to launch existing software and update existing software If I remove these files, restart the computer and launch Creative Cloud App - all is normal - I can install new software I have notriced that we have a large number of 0 size files on the AUSST server ending in .aamdownload - which is the temporary files. Our AUSST server syncs once a week - last weeks log file shows no download errors, but I am wondering if an earlier sync thinks that it worked correctly but didn't actually correctly download a file?

I removed all Creative Cloud Apps.I removed Creative Cloud.Downloaded Creative Cloud and installed it again.Installed After Effects with my idiom (Portuguese Brazil).After Effects Opened in English.I removed After Effects (no other adobe program is installed).Installed again. Same problem.My windows machine is in Portuguese. So, I don't know why After Effects is only being installed in English.Years and Years and adobe still can't put a change language option inside their software. Even Windows can do this on the fly.

I want to cancel my Acrobat Pro DC subscription but there is no cancellation button. Such old tricks are really shameful for a comapny like Adobe. The help pages are just a loop of self-referring webpages. Here comes a screenshot:  

I would like to begin using RUM to update our Adobe CC applications and would like to include the actual Adobe CC application but there doesn't appear to be a way to update the actual CC application itself which doesn't make any sense at all. Am I missing something? If so, what is the channel ID for the actual CC applicaton itself so that we can include this in our acript? Thanks!Sundiata

Hello, I've been having this issue for months and I can't seem to figure out how to fix it.CC keeps signing me out while I'm working sometimes multiple times a day.I've tried to follow the instructions, to log off and log in again, uninstall and reinstall. Nothing is working.I'm on a MacOS Mojave.I'm using my own log which is part of the company I work for.  It is now only used by me, not shared, so no one else is logging me off by accident. ( I've thought about that too )Does anyone have a solution? Thank you

Hi,I keep getting an Error 105.I tried to follow the instructions here: https://helpx.adobe.com/download-install/kb/unable-to-install-error-105.html?jarvisData=%7B%22versionPath%22%3A%222.29.3%22%2C%22cookieGuid%22%3A%22NA%22%2C%22customData%22%3A%7B%22cookiesEnabled%22%3Atrue%2C%22analyticsServerEnv%22%3A%22%22%7D%7D# These instructions are telling me to Use the Finder to navigate to /Library/Application Support/Adobe/caps/ I am able to get to  /Library/Application Support/Adobe/ but the /caps/ folder is missing. I tried getting help through Adobe Support, but it tells me I need to get help from my system admin. This is a personal account on a personal computer, so I have no admin to help me and I am stuck in a loop that is wasting my time. Sorry to vent but it's very frustrating. I appreciate any help or advice you can provide.

Nothing from this page works , https://helpx.adobe.com/enterprise/kb/contact-administrator.html?AVA_JC_bot-eng-Admin.ContactAdmin-CCT-SS10-msg#sa_src=web-messaging .  All I need to know if the email address of the contract owner so I can manage billing/payments but it was lost somewhere in the mix. Plans > View Plan has no info as no notes where ever made. Chat support will not give me any info because this account is not admin enabled, it only contains the product we actually use on Cloud Teams. 

I teach at Edinburgh College and one of my students is having no luck with your support.  He was told he was eligible for the Covid EDU Access CC package through the college. He went to sign up to Adobe but had not been added to the access list from our end. He must have made an account and associated it with his college email. The site then asked him to pay for the package, so he came back to us to state that the package was not available. He then went back and deleted the account he had set up with his college email. He was then added to the list from our end to give access and is now being shown the attached image stating that his personal account has been deactivated. He has been trying to get this sorted, and English is not his first language so might be some of the issues, but he is being directed to support pages, and what it looks like you guys need to do is reactivate the email he initially set up the Adobe account with to allow him access. I have read similar posts on he

Is it possible to automactially keep the Adobe CC app up-to-date w/o using the GUI interface? I started configuring RUM and then saw that CC wasn't even in the application list. I saw that the AUSST doesn't even support updating the Adobe CC which doesn't make any sense at all.Thanks

Deploying Adobe packagess with Setup.exe --silent switch. After console says that the install is finished, the full installation process lingers for minutes until it gets to end.  Whats going on? Any fixes?

I recently had an issue with the creative cloud app in windows 10 where "something went wrong" and it's an endless cycle of reloading the page. Any help? 

Hi! I am trying to get our marketing team to adopt Adobe Spark for use. We own 9 shops that are made of of 3 different Brands. The 9 shops are defined by the country they are present in.In the pricing page for Spark there is a team price. Is this applicable for us? We need to be able to share content so that our mnarkets can edit the language and products that best match their market.We have notice that those marketers that have photoshop, also get Adobe Spark Premium status. But, we are unsure that all marketers need photoshop. Can somebody please advise me what is best for our team of +9 marketers? Photoshop for each, therewith gain premium status. Or, Team for Adobe Spark for each Member?

Hi, My team actively uses the creative cloud to sync all our files. Yesterday, we got a notification from CC that many older files were moved to the desktop trash bin. I contacted a sales rep, but he simply replied that Adobe doesn't delete files, which wasn't much help. We also made sure that no one was deleting these files on their end. Today, more files were removed from the cloud and into the trash bin. This is extremely frustrating - not only does this impede our workflow, we are losing trust in Adobe. This cannot happen again, as we are a remote, creative organization heavily reliant on Adobe creative cloud. If this problem isn't resolved, we have no other choice than look into other storage services. We hope to have someone from IT look into this. Thanks,Vivian

 I am able to download software because my university is on the Creative Cloud for Enterprise plan. I'm wanting to know if I'm allowed to use this software as-is for commercial (profit) purposes. I believe this is NOT a "student license" technically because I'm not paying anything for it. And most of the existing threads asking this question were in reference to student licenses, which I do not believe this is. But maybe it does qualify, I'd like an Adobe associate to clear this up or provide a resource for this. Thank you.

Hi, recently i've install the adobe creative cloud, for the first week i use it without problem then i try to open my Microsoft Team (while the Adobe Illustrator in open) and suddently my laptop is crash, i cant close any apps or click anything. i need to force shutdown and i'm scared it will affect my cpu later. Btw, i'm using my new laptop, - AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz- RAM 8gb- 64bit - Windows 10 19042.804

When I edit a page in the AEM cloud environment, the toggle Side Panel is missing.

Hi -Starting yesterday, when I try to launch Premiere I get "Membership Expired. You no longer have access to Creative Cloud. Please contact your administrator." I've contacted my administrator, and he's confirmed that it hasn't expired and many other users under him as part of our Adobe account still have access. And when I log into my Adobe account it shows I have access to 29 apps & services. But I can't get passed the Membership Expired pop up. I am trying to launch Adobe Premiere CC 2018, if that makes a difference. And I am unable to install new programs as our company doesn't let us hae admin access. Any suggestions?

Hi, any help would be ver appreciated! I cannot get past my home screen nor open any new files like i would usually, Before i had problems with photoshop being able to run as both my win64 and win32 dll files were not there, so i restored my windows to a previos time before i couldnt run anything. Now after that i cannot get past the home screen which remains blank and only shows a few tabs, many of which do not work. For example the drop down menu works and shows all the relevent options of File but then when going File>New it simply clicks and does nothing.  

So in the past 6 months, we manage to have CC updates 1 per week. I know there is a lot of improvements that needs to be done for customer experience but as for today, this week to be specific, every time I ope CC suite on Windows 10 Pro, I get a new update from specific program like Illustrator or Photoshop or xD, followed by another notification describing there is a new CC update available.It's becoming kind of annoying since what I want is, to open my suite and start working. Now I have to wait for the updates that takes about 3 to 5 mins to complete.Is there a way we can schedule the updates to run on specific day? For instance, during sundays and if you want, you can take the whole day to update instead like every morning as in today's. An update history box could come handy to check what's is being updated within the Update section. Also is very usefull to have the launch button cleared off from the update tag, so I can call up the app before updating? I have tried to