Enterprise & Teams

All of my lightroom photos are gone after SSO integration with AAD. They were synced to Adobe Cloud with the same enterprise email ID, so I can't even log in to that account, as they both are the same and it logs in to new account. What can I do to get the photos back?  

I have a question regarding SSO with Adobe Creative Cloud web console and user based licenseing.We have Office365 and our onprem AD is already synced with Azure AD and we use AD Azure connect.Now we want to use Azure AD to sync our users to Creative Cloud console. Currently we have a different application  that we setup a SMAL SSO for this application and our Azure AD and everything works for this app and user login with thier email and domain password.Question,Can we have more SSO setup with our Azure AD at the same time? We have not setup SMAL SSO for Adobe  and did not add any of our domains to the console.

I have tried  uploading a 3.4 GB video to my Creative Cloud for Teams so I can share it with a vendor. I tried uploading to desktop CC and although I am reading I have a 5GB limit, I am getting a message saying the file size is too big. I tried via browser and got a similar message. What is the issue???

I work in an EdTech company – GeekBrains. We create online courses for adults and children. In the directions of Design, our students often use your products. But for some, buying a license version is expensive. We would like to consider an education license for the company. Tell me, please, with whom can I discuss this issue? 

Is anyone having issues downloading updates from AdobeCC recently?   Getting Error '125' (Check your Internet\Firewall etc.) when trying to update Premier and Photoshop.  Both updates get to 7%, then the Error '125' appears.  In the case of Photoshop, although I can't update the current version, I can install an older version through the CC Desktop app, so my connection to the adobe Servers seem ok.  I'm based in Brisbane, so not sure if there are any issues with connecting to Adobe servers from here (nothing flagged with the usual "Broken Link\Service" sites for Adobe in Australia).  Have tried connecting through our Corp Lan, also tried from my personal home network (Telstra) and tethering to my Mobile Phone - same error each time

Why Acrobat pro DC Always Pop up Sign in.  User Already sign in and then among  5 - 10 minutes it appear Again    (Windows 10)

Hi, We are using CC Library for all of our school's asset needs in our school while preparing the exams.We began creating our library, I had the hopes of reaching those files from everywhere when needed. Now, we have to work from home and every single image is shooting an error for missing links, when I check  the links tab, I see that they are all pointing to a server in our school where we obviously can't reach. Did I misunderstand something? Is this not how CC Libraries work, as a "Cloud" where everything is stored on the cloud so we can reach wherever? Or did i missing some sort of "settings" that I have to turn on? Thanks for the help.  

Hi Adobe Support Community,I have a user with InDesign and Creative Cloude installed and it works just fine for me as an admin and it works for the user as well when we change UAC to "Notify me only when apps try to make changes to my computer"How ever, we do have a booking system called Selling Platform and if we change the UAC to "Notify..." the user needs to provide admin user and password every time she runs a script so that is not a solution for us. Is there any work around for the UAC problem? OS: windows 7 32-bit Many Thanks,Christoffer  

I downloaded the program yesterday, but when y try to enter a message appears saying that my trial days are over.  

Hi There, I have been working on my portfolio for over 6 months now and I made a really detailed Aobe Portfolio website. Only later did I realise that I used the subscription provided by my company to build the portfolio (Adobe ID is in the email address of my company). Is it possible to merge my portfolio onto my personal Adobe ID should I wish to at a later stage?I would like to avoid building the website from scratch and I don't see an option to move the website onto a different Adobe ID. Does anybody know how this could be done?   Thank you!

 I am trying to download a video I have made on Adobe Spark, and after its downloaded it has no sound, have you any ideas what I can do? Thank you, Zoe

Good afternoon,Is there a way to determine if existing Creative Cloud installs were packaged such that app downloads and updates can be done by non-admins?Thanks, Dusitn

Hi, we are running AEM 6.5. We have some application to application connectivity, whereby we have a on-premises Java applicaiton which is calling an API on a cloud hosted AEM 6.5 instance. We want to add in oAuth for the authentication piece, but can not find any sample in the Adobe documenation of how this can be done. We can see examples in  older versions of AEM 6.5 but the oAuth libraries in the examples seems to have been removed in the newer AEM versions. Any assistance would be greatly appreciated!

Here at my University, we have students who purchase CC on their own, in addition to three different computer labs where CC is installed. It is impossible to keep all the computers (99% Macs) running the same version of the CC software. The student's machines get updates regularly, but the lab machines do not (due to a number of factors, including using Deep Freeze to keep the machines in a frozen state).Even when going to the CC Desktop and manually updating all the apps, the versions are not the same in different computer labs. I updated a full lab last Friday, and yet today I find out that another update has occurred and that lab is now useless to the students.This is a large problem for us, seeing that you cannot open files from "version 12.0.2" on a machine running "version 12.0.1" - which I find to be beyond ridiculous.HELP !!!!

My cloud storage says it has used 20.9GB of 2GB, however there was a surplus of space just yesterday and I have not used it or synced files since. I've deleted all of my synced files and files in my archive and have 0 synced Lightroom photos. I also have an enterpise account under my university, and it doesn't give me the option to upgrade my space. The main issue I have hear is this prevents me from using the extract feature in dreamweaver. 

I keep getting this message when trying to open any of the creative cloud apps (Photoshop, Premiere, AE).   I have aksi got this message however I have access to online since I can login the creative cloud through the internet browser. We can’t verify your subscription status.We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

The user object retrieve by the UMAPI has a "status" attribute on it..  status: string; A user’s status with the organization. Only “active” users are returned by Get User Information and Get Users in Organization. One of the following:“active”: Normal status for a user account in good standing.“disabled”: Disabled temporarily - user is not allowed to login, but is not removed.“locked”: Disabled permanently - user is not allowed to login, but is not removed.“removed”: The user account is being removed. How is status adjusted / calculated? Is it possible to set that status via the API?   ("status" does not seem to be one of the keys supported by the update() method in the python library..) We're trying to integrate provisioning with our institutional identity management system, and some of the other states could be useful in our provisioning and deprovisioning efforts? Liam

when there already one Federated Adobe ID is running on one particular tenant is possible to add another Federated Adobe ID on the same Tenant 

I have to create a segment on Adobe Analytics through the segment builder.The reference dimension is "cities". I have a very long list of cities so I can't use the logical operator "equals" and "or".I would like to use the logical operator "equals any of" or "contains any of" but with the dimension "cities" is not present.Can you help me?Thanks

Hello, after installing Adobe XD the programm Language is Chinese. The Language-Selector is greyed and so the language can not be changed. Althoug the settings in the Adobe Creative Cloud are set for English (International)

did any of you got support by yossi Gerrard?Adobe 

Hi I am aAdobe CC user with a organization and adminstration working system.Due to Covid-19, we all are working remotely and need to udate Adobe CC apps but its notallowing admin to connect and update without sharing Admin Password. Admin can't share the password and also not able to authorize updates on already installed Adobe Applications.Windows 10 User. Please guide.urgent & Important.New Delhi, India

We have several users of CC products but our users are not allowed to be admins on their machines. Their Adobe products are all far out of date. I need a system where I can push the updates remotely to them similar to something like PDQ Deploy. I've read up on Adobe Remote Update Manager but it doesn't seem very clear cut as to what I'm supposed to be doing. The instructions are not very helpful. I created a package for Acrobat and downloaded it but I have no idea what I'm supposed to do with it or how I run this remote update manager software. Apparently I need to install it on every client machine? How? Where is this installer? Is it in the package I created? If so, I need to sign into every machine and run this installer and then I can access them remotely to update them? How do I do that? What do I run on my machine to make this connection? There needs to be a better step by step guide that explains this process clearly.

I'm quite new to AUSST and I'm trying to implement it. I have following questions: Can anybody please explaine how RUM decides which update is necessary? Also how does AUSST verify that the Update is in his storage? How is it possible if I setup an fresh AUSST and start RUM there is no Update shown. 5Minutes later i recheck direkt with the adobe update servers and see there are 10 Updates. This is not good. PS: The setup-process of AUSST is not the best. Initial-Sync for only 250GB of files took me over 3 days and then there are many errors (remaining aamd-files etc). Also the Incredemental-Update is not the best.    

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