Enterprise & Teams

 I am trying to download a video I have made on Adobe Spark, and after its downloaded it has no sound, have you any ideas what I can do? Thank you, Zoe

Good afternoon,Is there a way to determine if existing Creative Cloud installs were packaged such that app downloads and updates can be done by non-admins?Thanks, Dusitn

Hi, we are running AEM 6.5. We have some application to application connectivity, whereby we have a on-premises Java applicaiton which is calling an API on a cloud hosted AEM 6.5 instance. We want to add in oAuth for the authentication piece, but can not find any sample in the Adobe documenation of how this can be done. We can see examples in  older versions of AEM 6.5 but the oAuth libraries in the examples seems to have been removed in the newer AEM versions. Any assistance would be greatly appreciated!

Here at my University, we have students who purchase CC on their own, in addition to three different computer labs where CC is installed. It is impossible to keep all the computers (99% Macs) running the same version of the CC software. The student's machines get updates regularly, but the lab machines do not (due to a number of factors, including using Deep Freeze to keep the machines in a frozen state).Even when going to the CC Desktop and manually updating all the apps, the versions are not the same in different computer labs. I updated a full lab last Friday, and yet today I find out that another update has occurred and that lab is now useless to the students.This is a large problem for us, seeing that you cannot open files from "version 12.0.2" on a machine running "version 12.0.1" - which I find to be beyond ridiculous.HELP !!!!

My cloud storage says it has used 20.9GB of 2GB, however there was a surplus of space just yesterday and I have not used it or synced files since. I've deleted all of my synced files and files in my archive and have 0 synced Lightroom photos. I also have an enterpise account under my university, and it doesn't give me the option to upgrade my space. The main issue I have hear is this prevents me from using the extract feature in dreamweaver. 

I keep getting this message when trying to open any of the creative cloud apps (Photoshop, Premiere, AE).   I have aksi got this message however I have access to online since I can login the creative cloud through the internet browser. We can’t verify your subscription status.We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

The user object retrieve by the UMAPI has a "status" attribute on it..  status: string; A user’s status with the organization. Only “active” users are returned by Get User Information and Get Users in Organization. One of the following:“active”: Normal status for a user account in good standing.“disabled”: Disabled temporarily - user is not allowed to login, but is not removed.“locked”: Disabled permanently - user is not allowed to login, but is not removed.“removed”: The user account is being removed. How is status adjusted / calculated? Is it possible to set that status via the API?   ("status" does not seem to be one of the keys supported by the update() method in the python library..) We're trying to integrate provisioning with our institutional identity management system, and some of the other states could be useful in our provisioning and deprovisioning efforts? Liam

when there already one Federated Adobe ID is running on one particular tenant is possible to add another Federated Adobe ID on the same Tenant 

I have to create a segment on Adobe Analytics through the segment builder.The reference dimension is "cities". I have a very long list of cities so I can't use the logical operator "equals" and "or".I would like to use the logical operator "equals any of" or "contains any of" but with the dimension "cities" is not present.Can you help me?Thanks

Hello, after installing Adobe XD the programm Language is Chinese. The Language-Selector is greyed and so the language can not be changed. Althoug the settings in the Adobe Creative Cloud are set for English (International)

did any of you got support by yossi Gerrard?Adobe 

Hi I am aAdobe CC user with a organization and adminstration working system.Due to Covid-19, we all are working remotely and need to udate Adobe CC apps but its notallowing admin to connect and update without sharing Admin Password. Admin can't share the password and also not able to authorize updates on already installed Adobe Applications.Windows 10 User. Please guide.urgent & Important.New Delhi, India

We have several users of CC products but our users are not allowed to be admins on their machines. Their Adobe products are all far out of date. I need a system where I can push the updates remotely to them similar to something like PDQ Deploy. I've read up on Adobe Remote Update Manager but it doesn't seem very clear cut as to what I'm supposed to be doing. The instructions are not very helpful. I created a package for Acrobat and downloaded it but I have no idea what I'm supposed to do with it or how I run this remote update manager software. Apparently I need to install it on every client machine? How? Where is this installer? Is it in the package I created? If so, I need to sign into every machine and run this installer and then I can access them remotely to update them? How do I do that? What do I run on my machine to make this connection? There needs to be a better step by step guide that explains this process clearly.

I'm quite new to AUSST and I'm trying to implement it. I have following questions: Can anybody please explaine how RUM decides which update is necessary? Also how does AUSST verify that the Update is in his storage? How is it possible if I setup an fresh AUSST and start RUM there is no Update shown. 5Minutes later i recheck direkt with the adobe update servers and see there are 10 Updates. This is not good. PS: The setup-process of AUSST is not the best. Initial-Sync for only 250GB of files took me over 3 days and then there are many errors (remaining aamd-files etc). Also the Incredemental-Update is not the best.    

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Our yearbook staff uses Dropbox as their collaborative cloud solution for their InDesign, Photoshop, and Lightroom files with our current deployment using Device Based licenses - no login to CC required.We must get our apps up to date and are moving to SDL.Is anyone else out there using Dropbox in an SDL deployment?Any issues or problems that you have run into?I appreciate any feedback so I can keep my yearbook advisor happy and not have to change the staff workflow.Thanks in advance. 

I manage desktop support and these tickets seem to come in waves. Users are confused about having to sign in. It's fairly simple to straighten them out, but they do want to know why this happens. Please educate me on why/when users get prompted.

公開用プロフィールに登録されているメールアドレス(AdobeID)は、現在使用できないメールアドレスになっているため、メールアドレス(AdobeID)を変更したいです。可能でしょうか？なお、メールアドレス(AdobeID)はログイン以外、メールを受信することがない場合は、このままで良いです。

Did anybody get this Error-Message? What does it mean? How to solve it?

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HiI have sent an invitation to a user, fine, email turns up, click on "Accpt Invitation", fine, web page opensthe "Join <name> in the creative cloud" pops up and the the numbers 1 & 2, but no where to accept invitationcould some one please assistKevin

Hi I need assistance with becoming a reseller.I have a client who needs 1200 licenses on an ongoing basis. Thank you

i want to cancel my abobe for teams membership.I dont use the apps apps it has and it still takes the membership price every month from i dont have access to my admin console, my email, i dont know my serial number or invoice i used by school email to get the student package but it doesnt have the apps i need my school doesnt allow me to access my mails or admin console PLEASE HELP!!!!

Cant seem to find any up to date information on this. But when trying to download Creative Cloud to my Macbook Pro (10.15.4) it gives me error code P22 and says "Cases sensitive drives not supported". HELPPP

I am currently an active Adobe user and have been for a few years now but I decided to make a new account so I can separate my work. My new Adobe account will not allow me to download any new fonts or search any fonts. Is there any way to transfer the fonts from your old account onto your new one?