Enterprise & Teams

I have CC2018 with an enterprise license that will expire end of May 2020.  We are unable to upgrade to CC2019 due to some software incompatiblities.  I need to reinstall Premiere Pro 2018; which I have done.  I need to install the latest patches-updates to Premiere 2018 but can't locate them anywhere.  In the past I updated the software with Creative Cloud without issue; but now it forces me to upgrade to 2019; which will not work for me.  We will have the incompatiblity issue resolved by end of May but until then if I rebuild machines I am stuck on old versions of Premiere/After Effect, etc. and the projects can't be wokred on machine to machine due to differing versions within 2018.  Help!

Is there a way to enable syncing if it was disabled when packaged

Hey little confused, just curious where I can find clarity. Previously through my employer I had an Adobe Acrobat DC licence that was a personal licence, and I found that it gave me access to adobe sign, which was helpful.  Our company upgraded that same licence to an enterprise liecnce this year, and so now I log in with my work AD account and not my personal email/password I created. So you know, enterprise. I can still get to Adobe sign, but it tells me I'm not authorized to use the sign feature of it. My 'about plan' page is a little confusing. The 'Find out more about adobe services' section on that page that includes adobe sign is indented under the 'included in your plan' header at the top, but unsure if it is included in my plan. But it was when I had Acrobat DC pro previous to enterprise. The cluster of IT admins and silo'd teams at corporate have no clue if there's an administrator that can give me access. So just curious, is adobe sign included

The SSL Certificate we used to create a user management API key for the User Sync Tool is expiring.  Not sure if that matters, and if it does, can't find any documentation about updating/upgrading.   Any help or suggestions appreciated.

My team noticed that DTM was very slow/not loading a couple of hours ago, only in Staging. I didn't see anything going on in the Adobe System Status page. When that happens, how can I tell what's going on? I'm thinking that bandwidth is being throttled during times of heavy traffic, only to Staging. Our Production sites were working fine the whole time.   

Hi,  I cannot talk with adobe services for some reason due to my "my administrator." AND I cannot download any apps because of the below reason. "You may need to request permission from your IT administrator to use this app or service."

We have a need to use Creative Cloud on a classified information system that cannot touch the internet. Is it possible to download a license or activation key on a recurring basis to refresh the activation of an offline installation of Creative Cloud?

I have been trying to install Adobe Creative Cloud Desktop App using SCCM and it's failing everytime. Here is the PDApp.log content: 01/23/20 16:50:03:400 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | Build Version - 1.15.0.12601/23/20 16:50:03:401 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | Logging Level verbosity Set to 401/23/20 16:50:03:423 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | Successfully fetched the optionXML content from MSI database ...01/23/20 16:50:03:433 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11252 | The OS language detected for Acrobat (en_US)01/23/20 16:50:03:435 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11252 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\WINDOWS\ccmcache\14\Files\Creative Cloud Desktop Application.msi" /qn01/23/20 16:50:11:970 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1292 | Build Version -

I am trying to move Adobe Acrobat Standard 2017 from a Windows 7 computer to a Windows 10 computer (and once successful will format the Win7 computer). I downloaded the software from the link under my order history after signing in to adobe.com and installed it using the license code. It installes fine so when I start it it needs to activate. It does not list Adobe Acrobat 2017 as one of the products so it won't let me activate it.

My AUSST server started to fail download/installs about a week ago, it was working great up until then. I've conducted a "fresh" install on my server and as always there are errors, but I ignored them as usual. When I attempt to run remoteupdate from any of my clients, I'm told that some applications are not in need of updates, but the ones that are, failed to download from my AUSST server. I've enclosed both the DLM and the RemoteUpateManager file for review. 

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My users keep encountering a wide range issues with Adobe, primarily Acrobat- One of my users has had an ongoing issue with Adobe Acrobat DC not recognizing his license after he signs in, JUST in his virtual desktop (VDI). His license on his physical desktop appears to be OK, but we’ve had to give him a couple of different VDIs now, and they will say that his trial has expired. The user is licensed, so we are quite lost. We’ve tried reinstalling the program several different times, updating it, and signing him out and back in, but we’re not getting very far.https://speedtest.vet/ https://vidmate.bid/ https://123-movies.red/In addition to that issue, I am trying to create a package to deploy users and after a simple install, we are getting the attached error- We have been in contact with Adobe support chat, but that has proven useless. There has also been a case submitted with Adobe but we can never seem to find a valuable solution to the problems we're enc

 How do I change my iCloud email address to my Gmail address on my contact page of myportfolio.com?

Hi everyone, I recently bought a DELL XPS 15 mainly to work on projects and 3D modeling. One of the major programs I'll be using are Photoshop, Illustrator and InDesign, but it seems like I'm having some issues with the suite.Fans are always very high (especially when I'm plugged) and graphic acceleration doesn't seem to be working properly: InDesign is very slow even moving simple text in the frame, compared to my old iMac (2010) that is still rocking quite well.What could it be? Computer SpecsNVidia GTX 1650 4GBIntel i7-9750H16GB RAM Few other details:This is my InDesign version: 15.0.1 x64 I've also discovered that InDesign can't run GPU Acceleration (on Mac it's enabled by deafault) which means that I won't be able to use my dedicated graphic card while running the program. Fair enough for me, as I think the integrated Intel HD 630 might work fine as well. The problem remains: InDesign is still very luggy and definitely worse than on my 10-years old iMac or anot

Greetings. Vitals: I'm running macOS Catalina v10.15.2; using federated licenses at a university I'm getting consistent error 4 when trying to install a previously good and working Self-Service Creative Cloud Desktop App package from the Admin Console using munki. Using admin privs to repair the installation does not solve the issue. I did get one install to finish, and got to authenticate, but upon trying to install Acrobat Pro, I was presented with an error 304, telling me to download and install the Creative Cloud Desktop App again. Actually doing that, outside of our munki environment, also did not provide satisfaction. It led to more error 4s. Additionally, when I checked the Admin Console, the previously good self-service package was listed as "up to date," but it had expired. I decided, for the sake of troubleshooting, to download a new self service package. THAT package gives a never-ending error 81 upon installation attempt. I understand maintenance was don

Since this morning a few asset groups seem to be missing in my shared Creative Cloud Library. Right now I only see the type graphics, motion templates etc. All colours, XD components, Typography styles ar MIA. I already checked the archive and deleted files but they're not located in there either.  Are there any copies on my local device where I can check if they're still there?  I also asked the members I shared the library with if they have the missing files in their deleted files (although I do not think it works that way) which wasn't the case. Any ideas?

Hi All, My users keep encountering a wide range issues with Adobe, primarily Acrobat- One of my users has had an ongoing issue with Adobe Acrobat DC not recognizing his license after he signs in, JUST in his virtual desktop (VDI). His license on his physical desktop appears to be OK, but we’ve had to give him a couple of different VDIs now, and they will say that his trial has expired. The user is licensed, so we are quite lost. We’ve tried reinstalling the program several different times, updating it, and signing him out and back in, but we’re not getting very far. In addition to that issue, I am trying to create a package to deploy users and after a simple install, we are getting the attached error- We have been in contact with Adobe support chat, but that has proven useless. There has also been a case submitted with Adobe but we can never seem to find a valuable solution to the problems we're encountering. Thank you!

Bonjour,Pour l'utilisation de fichiers dans le cadre de mon entreprise (imprimerie), j'ai pris un abonnement afin de pouvoir en acheter.Le problème est que l'achat de ces fichiers n'est pas très régulier.L'abonnement me donnant droit à un nombre de fichiers par mois ne me convient pas vraiment.Il y a des mois où je pourrais en acheter une dizaine, d'autres mois j'en acheterais aucun.Y aurait-il possibilité d'en acheter sans passer par l'abonnement? à la pièce par exemple?Merci de me répondre au plus vite. 

I need information.The company I work for has purchased 95 Photoshop licenses. One colleague should give a lecture on the technology of working in photoshop.A colleague uses a desktop computer in his workplace and should use photoshop in another location on another desktop computer with his own photoshop account for teaching purposes.Is it permissible as far as the license of such shares is concerned, or for this purpose we need to buy a new license. The training will last for ten days.Thanks for your reply

Is there a 64+ download launcher for Adobe Creative Cloud device licenses?  Please post where to find it please. AB

Hi all, I keep getting this error message when i am trying to convert a microsoft word doc to a PDF. The message is saying your request could not be completed. Adobe Acrobat license has either expired or not been activated. Try launching Adobe acrobat. Please help!!  

Hi, im having troubles trying to install earlier vesion of photoshop, illustrator, indesign & acrobat pro. I use to work with CC 2017 (I work with El Capitan in an early 2009 iMac). I've uninstalled these apps to change the languaje and now when im trying to reinstall them there is no installer in the creative cloud app.Those apps i've downloaded two months ago.  

Good morning - we recently moved to the K-12 Education licence from a 'Teams' licence.  However, having purchased this new licence, I discover that we are only able to use cc2018 and it cannot be upgraded to 2019 or cc2020 - something I was not made aware of!  We have Indesign docs created in both 2019/2020, which we now cannot access as my understanding is they are not backward compatible.We bought the K12 licence to ease the IT budget at our school - but it now looks like we are going to have to pay the extra and have the 'Teams' re-instated.Could someone tell me if my post is correct (apologies if I'm wrong!) but if so, do Adobe have plans to change this so we can upgrade to cc2020.BestGary

Hello,we use the online version of Acrobat with the Federated ID.Runs cleanly when the computer is connected to the Internet.But as soon as the computer is offline, you cannot use Acrobat.Acrobat requires an internet connection.Does anyone have a solution for this problem?

Trying to assign users in Acrobat Pro DC teams. 16 users are the legal number I can assign. 14 are assigned, nr. 15 give me an error report: ERROR: The action can not be completed. Please try again later.  Have tried again - same result.  What's wrong?