Enterprise & Teams

We have multiple Adobe accounts, which are used at different locations, but come from single ip address.And our users almost terrorized with CONSTANT CAPTHA and email authentication code-requests.Adobe support claims that Captcha comes from Google.But email codes from Adobe keep coming even if this feature is disabled in control panel.   First query ADB-3338912-Q8Z5 was closed as resolved without doing anything.Second query was dropped because i was visiting bathroom waaaay too long.Third query ADB-3463640-M9B3 was closed with incoming call via phone saying "we resolved the situation", but guess what, nothing was resolved. Issue still there.I don't have hopes for official atrocious "support", but would like to ask real users. Do any of you run into such situation with irksome email codes from adobe?Is there any workaround to fix this modern mess?

In a VS 2017 Winforms VB application dealing with package designs, predominatly based on PDF files, I felt the need to provide a preview of those files in several points along the workflow.At first I used a third-party component, but in some cases the designers created one or more hidden layers in the PDF files and they were all made visble by the component, obviously creating some confusion.In the begining of April I decided to use the Adobe ActiveX control instead, with good results since then ( AcroPDF.dll, which in my Windows 10 machine the Acrobat Reader DC installer placed in C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX ).However, yesterday I had to make a slight change in a form ( not related with PDF files ), deployed the application, and a few hours later some users reported an exception in several forms using the PDF viewer ( "Could not load file or assembly 'AxInterop.AcroPDFLib', Version=1.0.0.0, Culture=neutral"... ).At first I thought I could have inadvertent

CC Manage App deleted so can't update. How do you contact Adobe? We have CC for teams and support options include Phone, Chat, email yet these are not available.HELP!!

Hello,all installations of Adobe Acrobat Reader DC are stuck on version 15.10.20056 on the workstations of our Creative Cloud team."Check for application updates" is saying the we are running latest version.Please let me know, if I can provide any log files etc. to help solving the error.Regards

Hello,I'm a computer lab manager at a college, and our lab runs Creative Cloud for Education (Device Licenses) for several Mac computers.When a student signs in to the Desktop app (then signs out after use), something happens to the license so that when the next student tries to sign in and launch an Adobe product, they get a pop-up window that says to either register the product, or start a seven-day trial.The internet connection is good, which we test by opening a browser and accessing the internet.I am able to reset the device license with a license package I created through the CC Packager program, but it can be rather annoying when this happens on a constant basis... especially when the whole idea behind the device license, is to allow different users to sign in with their Adobe ID so that they can access items in 'their personal cloud,' such as special fonts from Typekit.Is there any workaround to allowing multiple users access Adobe products on a computer that has a device licen

Hi, What I have to do to cancel the subscribtion to Adobe Illustrator? Is there an email address to contact? Because I didn't find It.Thanks in advanceJessica

I work for a company that has purchased Adobe Cloud for Teams. How much Cloud storage does each seat have, and can additional storage be purchased as we need it?

Frustrated, apologies in advance for any tone. I'm a fan of Adobe and am sure my current challenges are due to my ignoranace and not something missing in Adobe's processes.I am attempting to install Adobe Acrobat.I created the package from our Admin Console as a managed install, all options disabled. This produces a zipped build and exceptions package with a setup.exe in /build. Running the setup.exe fails with error code 19, conflicting apps. There is no pop up that details the specific applications. There are no specific dependent apps noted in pdaapp.log except the failure on code 19 as:08/31/18 14:30:39:009 | [FATAL] |  | ASU | MSIInvoker | MSIInvoker |  |  | 16600 | The return code from the Adobe Installer Process is (19).Stopping the installation process.The KB for this says: "Close all apps or reboot and try again." That does in fact clear the error for us. Unfortunately, this isn't a workable solution for us in an Enterprise environment. We need to be able to for

Hi Adobe,I recently tried to remove a few unused licenses from our team account, but was unable to do so online. After multiple tries (on hold several times for more than 20 minutes, on chat with unresponsive agents), I finally got ahold of a customer service agent via chat (Kumar). He was able to cancel my membership, which took about 30 minutes of messaging back and forth, but wasn't able to extend a refund for our unused licenses, which was billed last week on August 18. This has been a super frustrating experience, for what should be super easy for a creative manager - adjusting software needs on the fly. Can you help with this? Is there a better way to do this in the future? Is there any way to get a refund for this unused month that I've been billed for in advance?

   I have a distribution license for Adobe Reader Dc and need the DC Customization Wizard.   The link on the adobe enterprise tools page points to ftp.adobe.com   Welcome to the Wizard — Acrobat Customization Wizard DC for Windows   These links are dead since the Adobe pub FTP site now requires a logon.   You can no longer go directly to the link   ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/misc/     This must have changed in the last few months.   I was always able to got directly to the  ftp://ftp.adobe.com/pub in the past.     Help! 

Hi all,We have a client who has 3 named users across a group of 7 Citrix servers. I've used the Creative Cloud Packager to create a named user deployment of Acrobat Pro (after many hours of reading, I think this may have been the wrong utility to use) and deployed it across the servers.Currently, named users have to sign in when they log on to a new server. They are already signed in if they log on to a server they've previously logged on to. Is this expected behaviour? Or should users only need to sign in once?Cheers,Simon

Will Photoshop and/or Lightroom run on a chromebook?  If so, what are the requirements for this to happen?  I am a teacher and have students with Enterprise ID's.Thanks,Tom

During logon to Xenapp for first time (roaming profile and local profile does not exist)  user is presented for couple of minutesduring logon with following as seen in attachment.How to fix it?

Hi!would like to build online packages, (Mac OSX - English) but can not find older version (yes, use the checkbox "older versions") from PremierePro and InDesign (ID only CC17). PS, AI i found them...We train for the ACA certifications, so we need CC 2015.x versions to prep for the exams.

My security team has advised me of an update that was released for the Adobe CC Desktop Application. The latest version is 4.6.1.393. I have tried to create a package with the CC Packager but so far when it builds it out it is still installing version 4.1.0.x. I can download the file directly from the bulletin but when I do it is not a full install, just the web installer that downloads files direct from Adobe. I need to do it the packager way because I need to push it remotely.

in our company all the pc are windows and i am the first who has apple, i cloudnt find a way to add our license.could you help me out ?

Hallo,wir verteilen als IT-Dienstleister für den öffentlichen Dienst in unsere Umgebung Acrobat Standard u. Professional 2017. Es handelt sich um ca. 220 Clients insgesamt. Bei vielen muss das Update noch von der Version XI vorgenommen werden.Das Deployment wird mit SCCM 2007 auf Windows 7 durchgeführt. Das Paket besteht aus den Installationdateien der Version 1701130051 + dem aktuellen Patch der Version 1701130099. Die Konfiguration der Installation wird mit dem "Acrobat Customization Wizard DC", also per MST, vorgenommen.Die Classic-Track Lizensierung wird mit einer Mengenlizenz über die MST mit der Offline Exception durchgeführt. Die Ausführung der Installation im Paket geschieht über ein Powershell-Script.Seit ein paar Versionen haben wir das Problem das die Erstinstallation im Ersatz des Acrobat Readers unvollständig durchgeführt wird. Es werden anscheinend die Anpassungen der MST nicht mehr angewendet. Zum Beispiel ist die Lizensierung nicht angewendet und die Anpassung der "Onli

Is it possible to install Creative Cloud and more importantly Premiere Pro/Photoshop/After Effects/Audition onto a "virtual PC" that would live on a sever farm at my work, accessing it via my work PC?The thinking is that the server farm provides all the processing power and storage capacity I would ever need.It would only be me using it, at least to begin with.Or does the software HAVE to be installed locally on the PC?And if this is doable, any cons to doing it this way?  What kind of license is needed to do it this way?

It appears that the Adobe Creative Cloud Client is reaching out to Amazon's S3/AWS and Microsoft's Azure with TLSv1.0, or at the very least defaulting to TLSv1.0.  Adobe has proclaimed that they are moving away from TLSv1.0 and our organization has disabled the use of the deprecated protocol.  Due to this disabling, we are unable to connect using the Creative Cloud Client (latest version) as it continues to attempt a TLSv1.0 connection.Has anyone else experienced this issue?  Is a new client being developed that prevents using this protocol version?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from CS6 & earlier Creative Suites to Creative Cloud forum... Mod]

I hope you can help, I've spent several hours on this.I have an enterprise account through the university I work at. I'm running High Sierra on a Macbook Pro.I recently updated my Lightroom CC and it's now saying "Action required: Your trial has ended. Subscribe"When I click subscribe I am taken to a generic Lightroom promotional page as though I am a new customer. I have worked my way through these solutions: Stop Adobe Creative Cloud from opening in trial mode after purchase except I was unable to amend my host file as it is locked.Starting to wonder if I have two accounts? Attaching a screengrab of my account info.Can anyone help?

Hi.I was wondering if there is any way to remove the section that lets users try the Acrobat Pro DC free for 7 days?Some kind of registry key or using Customization wizard.

Where I can find the MSI file to deploy via Active Directory GPO?

I have been struggling to get Adobe XD deployed to our computers and could use some help.I build a thick image containing Windows 10 1709 (and all patches) as well as other key software, including Adobe Creative Cloud, and then I sysprep and capture an image of my reference VM using Microsoft Deployment Toolkit.  (Our Creative Cloud installer was built using the serialized package option in the Creative Cloud Packager.)  Initially, the CC installer package I created for installation into my thick image included Adobe XD, however for some reason having XD included in the package caused the entire installation to fail, so I created a package which excluded XD.So my thought on resolving this was to create a new package using the Creative Cloud Packager which JUST had Adobe XD in it, and then distribute that to my computer lab PCs during OSD.  Using Microsoft Deployment Toolkit I deploy my captured thick image to the PCs, and then once Windows has been deployed to the machin

We have education device license for CreativeCloud, including all bells and whistles.  Our Greative Desing teachers and students want to use English language CC version in our iMacs and our OS version is Finnish language 10.13.5.I made English version of CC install packet and now in 3/25 of our machines (from same inst. packet) PhotoshopCC, IllustratorCC and InDesingCC are in trial mode. I have done everything I found from Adobe support pages.I can’t find out any difference between working and failing machine. Any idea is good idea right now, please someone.

FolksI'm new to Adobe CC and setting it up for our school.  Setting up Enterprise ID accounts for my students, but I can't see where I setup the initial default password???Feeling stupid, but......Thanks!