Enterprise & Teams

Hello!Have a 25 device licenses Creative Cloud for Education, and some devices (not all) has a trouble during installation СС.Fatal error is "The HDPIM Setup Process return code is (190).Stopping the installation process. Product Media (PHSP, 19.1) installation failed ..."Create an installation package with Photoshop only for testing. Version Photoshop 2015 installing without errors, but latest (2017, CC) versions have the error 190. Demo version of Photoshop do not have this problem, but I cant activate it, because device license don't have an activation key. System is : ACPI x64-based PCMicrosoft Windows 10 Enterprise LTSBDualCore Intel Celeron G1840T, 2500 MHz (25 x 100)Asus H81T (1 Mini-PCIE, 1 mSATA, 2 DDR3 SO-DIMM, Audio, Video, Gigabit LAN)Intel Lynx Point H81, Intel Haswell 3968 МB (DDR3 SDRAM)4 ГБ DDR3-1600 DDR3 SDRAM (11-11-11-28 @ 800 MHz) (10-10-10-27 @ 761 МHz) (9-9-9-24 @ 685 МHz) (8-8-8-22 @ 609 МHz) (7-7-7-19 @ 533 МHz) (6-6-6-16 @ 457 МГц)Intel(R) HD Graphics (1 GB)Int

Just made a package of CC for Teams for education (device license) . Deployed the .msi via barramundi software to an Win 10 notebook without any issues. Tried the same package for win7 professional SP1 x64 Computers but all i get is a very long setup routine resulting in an error 190 in the PDApp.log (The HDPIM Setup Process return code is (190).Stopping the installation process.) But Microsoft Windows Version 6.1.7601 should be ok as far as i see.Copied the whole build-package locally, startet it as admin, used the cc uninstall tool ... but iam not able to get this thing done on our win 7 machines.Somebody has an helpfull hint`?

So I just setup an Adobe Update Server.  Everything is working fine with it.  I've distributed the overrides files to both my Windows and MAC users.  I've seen both systems update properly from the server.  I am using AUSST version 4.0.0.42However today I had a user call in a ticket claiming they were out of date, they were missing features that Adobe said were now available.  Shame on me for not checking to verify the server was indeed up to date.For some reason it seems like the Adobe Update Server tool only download updates from 2015 and previous.  The user in question was missing the updates to Illustrator.  The latest version downloaded was Illustrator 19.2.1.147.1 for both Mac and Windows.I've done an incremental download and still nothing has changed.How do I get the 20 and 20.1 version of Illustrator downloaded?  Not only that, but the rest of the updates as well (ex, last photoshop update = 16.1.2 on my server).[Moved from the non-suppor

Good morning,We are seeing an issue with behavior similar to that of the Project Felix on windows 7 issue. In that an install will begin...then roll back and fail. However the opposite OS is affected in our case. Windows 10We have successful installs on all Windows 7 machines and we have successful installs on SOME windows 10 machines, all 64 bit. Installs from both a network share and local work. Both also don't work on the problem machines. All Windows 10 machines are built from the same image. The following is the PDApp output. I have tried multiple packages of varying size and am currently testing with a small one consisting of just photoshop, illustrator, and indesign. This is my first time building packages so if I missed something simple please be gentle!01/17/18 08:36:07:624 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5584 | Build Version - 1.13.0.5901/17/18 08:36:07:624 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5584 | Logging Lev

Adobe Reader DC 2017 install issues​

Hi All ,we are having adobe reader XI installed on all PC . as this product is going to end of life . we are planing to upgrade this.Anyone please help to clarify below thing.1. Adobe reader DC is licence based product or it's free ware ?2.For upgrade the adobe reader XI to Adobe reader DC do we need to uninstall reader XI or direct upgrade will support .

Hello,i was wondering installing Adobe Reader and Acrobat on a terminal server is still supported? previously we had documentation to support this setup with reader and acrobat X. However, i cannot seem to find similar documentation. any ideas?regards,

I just purchased Adobe DC Team (7 Licenses)... I am the administrator on all my machines. So I need to download and install on them under the admin account. When I assign users, it wants me to put the user e-mail account in. I don't want that going to my users. So when I tried to use my e-mail, I can only use it once. The bigger problem is that I personally have 3 of the machines so I cannot assign the other two licenses to them because I used my license on the initial one. Huge dilemma. Can anyone assist... Thanks...

I created an installer using the Adobe installer customization tool and our corporate volume license key and tested it. Worked great. I wrapped it into our SCCM offline reimage task sequence and have started reimaging machines. So far 10 have been redone. This morning, 6 of the 10 have the Sign In With Your Adobe ID error and will not continue. The other 4 work fine. When I try to remove and reinstall the package, it says invalid license key. I know that isn't true because other machines still function properly. Any suggestions?

Hi,I have recently a Problem with adding the most recent msp file into the msi of Acrobat Reader DC.MSI Version: 15.007.20033MSP: Version: 18.009.20050I downloaded the MSI seperatly from the Adobe FTP Server and I extracted it from the recent .exe file I get from Adobe - Weiterverteilung von Adobe Acrobat Reader DC The Steps I take are the following.Run "msiexec /a AcroRead.msi" in a Command Window which I ran as Administrator.Extract files to a local destination (In my case C:\AcroRead\)Run "msiexec /a "C:\AcroRead\AcroRead.msi" /p "C:\users\XXXXX\downloads\AcroRdrDCUpd1800920050.msp" in the same Command Window from Step 1.I get istantly the error .So, how do I resolve this Error?

This was my mistake, I guess. I was removing a few 2015 editions of CC from a PC workstation in order to install the 2018 editions. I thought I could simply run the cleaner tool to remove everything and start fresh, but I should have read the instructions more closely -- apparently I need to uninstall the apps first before using the cleaner tool.After installing the 2018 editions, I noticed that the 2015 editions were still there, but now Windows does not recognize that the apps are installed on the PC anymore and does not show them on the Uninstall screen. At this point, can I just drag them into the Trash, or does it get dirtier than that. To avoid confusion for the user, I need to remove these so they are not confused by the two versions. Also, I would prefer to not have to "reinstall" 2015 editions over the top of the existing installations and them properly uninstall through Windows.If I can make a suggestion, I wish Adobe would supply a text file version of the directions for the

Myself and my team use Adobe CC in a corporate environment.  The cloud functionality has never worked;  the software has been reinstalled several times and our IT department has carried out numerous network tests to identify whether there is a port blocked or network filtering, however they have exhausted all options.  I've tried using different cloud accounts but to no avail.The Cloud Libraries panel in each app state:'Unable to connect to server' and display the CC cloud icon with an 'x' in said panel.  The apps still work fine though (AND I AM LOGGED IN 🙂Adobe Fuse works up until the point it's trying to send to Photoshop cloud libraries and then I get:Upload Error Upload failed with error 0: Unknown error (0)[2018-01-17 14:23:44.345]Interestingly, the Adobe CC Cloud desktop app does work and I can upload files to that and download from another computer no problem.Any ideas, please?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

Just did some test deployments of Adobe DC (not enterprise)Ran the CC package tool.So by default CC is installed.Couple of questions1) CC installed the "Create Cloud Files" folder in C:\Users\%username%\Creative Cloud Files. Dont want this. Also installed the folder in File Explorer. So I uninstalled CC (leaving Adobe DC installed). after install this CC stuff is still there. Any other way then changing the reg setting?Computer\HKEY_CLASSES_ROOT\CLSID\{0E270DAA-1BE6-48F2-AC49-7CB23CA4A992}System.IsPinnedToNameSpaceTreeI can script the removal of the Folder from C: and push out a GPO reg change for above. But is all this necessary when using the build Mgr and you just want Adobe DC installed? But assumed you needed Creative Cloud installed to register each users.2) Better deployment path? If so, can I push the .exe via --silent cmd params, and config an XML file somewhere that contains the user info?3) What is best way to control updates? Can I use my internal deployment tool PDQDeploy?

Hello folks,I have an Error on my AUSST Server.It doesnt Download all UpdatesThe Download starts normally but it seems at the End that it doesnt can receive all items.What i've tried to fix it:- 15x incremental installations- 1 complete fresh installation- add module mappings

does anybody know how i can find out on which devices my cloud licenses are activated ?

Made a Web Premium CC package including Acrobat but this installation is skipped.What is can see in the PDApp.log is the following:01/12/18 12:28:54:205 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6936 | The Bootstrapper seems to be missing(\\kit.nl\config\Packages\XApp-Adobe-Web-Premium-CC\Adobe Web Premium CC 2017\Build\Setup\APRO18.0\Set-up.dat). Skipping the installation process.It seems like the process that made the CC package botched up the Acrobat part of the package:(I used the Creative Cloud Packager to make the CC package)If i click open the "Adobe Acrobat" folder is see the following:The AcroPRo.msi seems usable to deploy through GPO but i think this msi is missing the license key and custom settings.Is there a way to get the whole CC package to work including Adobe Acrobat?Kind regards,M

Hi,I'm a support engineer at a Uni in the UK and we're having problems whereby a once perfectly working Adobe Acrobat Pro DC installation will randomly deactivate itself and request a username and password despite being previously activated with a VLK. This has happened on quite a few systems around the University and is costing our department a lot to rectify because reinstalling the software doesn't fix the issue, and one of our engineers ended up giving up and erasing and reinstalling the entire device from scratch because he was spending too much time on getting it working which then takes the system entirely out of service for the user for the time we're setting the device back up again.I know that because the PDF format is a standard Adobe is unlikely to care about the cost to their customers for trying to work around problems with their licencing schemes but hopefully there are some sysadmins out there that have a fix we're overlooking. Any ideas?Many thanks in advance,- Lee

We are trying to get mobile apps working with our enterprise subscription. Adobe support can't seem to help me. They have told me it is something I have to do? And I quote "Wish I could help in the matter but have no idea and expertise on it. Usually IT team at customer's side perform it."Anyone any idea how to allow mobile apps?

We are trying to connect our Creative Cloud Asset repository to an AEM Instance.  While trying to create the connection we discovered that we cannot get into to complete the setup process.  We are not sure of the exact issue, but it appears we have users setup to use Creative Cloud. 2 Companies are trying to test to see if whether AEM cloud can access my companies cloud and vice versa. (1 componaies objective is to be able to exchange assets with the other partner agencies through the Creative cloud interface.)

Hello, I am from Germany.We have a 100license for education and I deactivated one license on a backup Mac from admin console.Now we need the backup Mac and I tried to reactivate the CC.I installed the actual cc-package, but applications don´t start.I followed the instructions on the "Reactivation of Archived machines in Device licensing failed" Site, but I didn't´get the the command’s return code as zero, my code is "28"So, what now? I am desperately and don't know what to do ....I Hope you can help.Best regards Christian

I have a valid VIP agreement and the dashboard shows that I have 46 licenses that are not in use, however, when I install my new deployment that I just created it does not recognize that I have active licenses to be used with the installation.  It now only allows me to use the trial version of the product.  Please advise on how to fix this issue.  Steps already taken are the licensing deployment, clearing cache and logging in with my adobe ID as well as complete uninstall and re-install of the adobe CC products.

My company has a new serial number for my product and I need to link it to my Adobe ID - I don't see a place to do this on the website.

I setup an AUSST server, had the CC desktop app packaged with update Overrides files, and everything was working OK - internal only deployment from my AUSST server worked for all CC software, including client privileges escalation for local admin rights for any of our users to be able to install any program from the CC desktop launcher.Then the CC desktop launcher updated, a few times now it seems.  The client privileges escalation allows the new version to download and install just fine.However - my customers unable to install the newest versions of CC products.  I can install older versions, but not newer.This is the error when attempting to install Photoshop CC (both 2018 and 2017 versions)FATAL: Fatal Error '113' occurred while downloadFATAL: Error occurred in download of package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126). Error code: '113'The installation files for that product are on my server. The installation of Photoshop CC 2015 went perfectly.  IE:

I'm trying to download applications in Creative Cloud Packager. I can select the applications that I'd like to create a package for. However, when I click the download button it downloads for about 20 seconds and then goes back to the screen to select applications. There are no error messages. Then when I click download again, it does the same thing.Any ideas?

I am getting ready to purchase a 20-user volume license for Adobe Acrobat Pro.  Adobe only sells the 2017 version, but we need the XI version because it is one of the versions authorized for installation on DoD computers.   Is there a way to download Acrobat XI Pro and use the volume license key I get when I purchase 2017?  We will be using the Adobe deployment installation packager as the target computers are all offline.Thanks.Jim Norman