Enterprise & Teams

How can I access the administration console? A former employee of the organization did not leave a username and password

Corporate network, 100+ users working happily.One user of Acrobat Pro, signs in via help/sign in and is immediately prompted for proxy creds.I had it once before and I'm sure i deleted a file or folder maybe under common files - but can't remember and can't find it now.Why is it so hard?Don't respond with "whitelist these url's.................." the rest are working fine, it's another Creative Cloud opportunity !Because we love spending time on this sh*t.

I would like to see the ability to run multiple workstation virtual machines off a single cluster with a couple of high-end GPUs, each running Adobe packages to create content, with the virtualized GPU cores being dynacmically allocated depending on which user is demanding the most resources in that moment. I look after a team of creators and this would be an excellent centralized solution for us, as opposed to individual workstation upgrades. The hardware already exists too - AMD's Vega GPUs can virtualize individual cores. All we need is software support.You can do it, Adobe!

I am trying to deploy CC in an enterprise, but I want to control when the software gets updated. We are adding all the online services for our users, but we don't want them to be able to run their own updates. I have made packages with the updates disabled, but when I install the package and login a test user, they have complete control of their updates. I have been through all the deployment documentation and tried changing code in preference files, but nothing works. Any help would be greatly appreciated - this is very frustrating.

If I try to update Acrobat DC manually, I get a message stating "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'AcroPro.msi' in the box below.'The default path is C:\_SMSTaskSequence\Packages\0NE006EC\If I try to allow the corporate software updater to work, it simply fails.I am on a corporate network using Win7.Any thoughts on how to get this to work?Vern

Software recognition for Acrobat DC 2016 & 2017 is a challenge. The SWID (SWID Tags - Software Identification (SWID) Tags - The Security Content Automation Protocol (SCAP) - NIST )  tags used for recognition aren't working. When we view Windows Programs and Features we see Adobe Acrobat DC. This becomes a huge challenge when you are managing hundreds or thousands of installs/licenses and you are unable to tell the difference. This problems extends to some of the larger vendors who offer software asset management solutions as well as tools like Microsoft SCCM. How can we resolve this?

HelloI'll install Acrobat Pro 2017 with an mst File over setup.exe and not over msi File. Should be possible:See this information here: Installation options — Acrobat Customization Wizard DC for Windows Remove all versions of Reader: Removes old versions of Reader currently installed on the destination system and sets the REMOVE_PREVIOUS_READER property. The property can be used in tandem with REMOVE_PREVIOUS when earlier versions of both Acrobat and Reader need to be removed as part of a new Acrobat install. Note: If the installed Reader is lower than DC product install (11.x or earlier), this option works for both setup.exe and .msi installs. However, if Reader DC is installed and should be removed, the install method requires the use of setup.exe during deployment.Can anybody help me?Why I ask this:I'll deploy Acrobat Pro 2017 with an VMWare Mirage App Layer, and in the Base Layer there is already the Reader installed.

Hello, our company is planning on standing up an Adobe update server to help control how often our users can update their Adobe products. We're new to all this so I was wondering if anyone had setup a QA or Test server to accept the updates and test, then push the updates to a Production server? Can this be easily done, or should we just setup 2 update servers, test on one then release the updates on the other one once we're satisfied with the results?

HiWe recently moved from VIP to ETLA agreements. And after the initial burst of acitivity therere are about 80 users who will have lost there invites to ETLA Creative Cloud.I would like to resend the invites in bulk. There is a 'select all' check box but I don't know whether it:a) selects all 80 usersb) or just the current 'page' of 15 users.I don't want o  experiment on my users - I would rather know in advance what will happen when I 'select all' the press 'Resend'.Any ideas?Dave

Is there a list of possible return codes from the AdobeSerialization executables on OSX and Windows and their corresponding translations available anywhere?  I've inferred a few through trial and error, but some of my coworkers are coming up with some esoteric failures.If there isn't an exhaustive list available, can anyone confirm that Return Code = 25 translates to 'You're using a prov.xml file that does not match the LEID of the installed CS6 edition'?

Hi, i have to deploy Acrobat Pro DC2015 12.0 with Configuration manager,Can anyone help me to custom setup properties to avoid activation, to register with serial numbere and to install the package silently.Thank

We currently have Adobe Reader XI deployed and should migrate to newer version soon. However, as far as I know there are three options available:2015 (Classic Track)2017 (Classic Track)2017 (Continuous Track)We have decided to use Continuous Track for Acrobat. Which option would be the best for us? Could the be any compatibility issues with using Classic Track for Reader while using Continuous Track for Acrobat?Thank you very much in advance.

Troubleshooting suggests stopping all Adobe processes, and renaming PDApp folder.Both of those I have done, I get the same error.Anything else?

Olá, pessoal! Atualmente estou tentando comprar os pacotes da Adobe, mas antes queria fazer uma avaliação.Quando vou tentar fazer o download do Lightroom aparece o seguinte erro-----Hello guys! I'm currently trying to buy the Adobe packages, but before I wanted to do an appraisal.When I try to download Lightroom the following error appearsInstallation failedUnable to extract files. Press Try again to download the product again. (EX20)

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I have Adobe Acrobat Reader DC installed on my Windows 10 workstations.  I keep them updated via SCCM using SCUP catalogs.  However, my installs seem to be stuck at version 15.020.20042 and don't seem to be updating beyond that.  I have the following Acrobat and Acrobat Reader catalogs provisioned in SCUP and am importing all of the available updates into my patching deployments:Adobe Acrobat DC Classic Track:  http://armmf.adobe.com/manifest/arm-manifests/win/SCUP/AcrobatCatalog-2015.cabAdobe Acrobat Reader DC Classic Track:  http://armmf.adobe.com/arm-manifests/win/SCUP/ReaderCatalog-2015.cab Adobe Acrobat DC 2017 Classic Track:  https://armmf.adobe.com/arm-manifests/win/SCUP/AcrobatCatalog-2017.cab Adobe Acrobat Reader DC 2017 Classic Track:  https://armmf.adobe.com/arm-manifests/win/SCUP/ReaderCatalog-2017.cab Adobe Acrobat DC Classic Track Transition Catalog:  https://armmf.adobe.com/arm-manifests/win/SCUP/ReaderTransitionCatalog-2017.cab Is

Starting yesterday whenever I try to create a package I receive the following error:An error has occurred during download. Please try again later.The error appears with a yellow exclamation point next to each of the titles included in a package. I also receive the error on machines that I have used to package previously and have caches of the programs already. Is anyone else seeing this issue?Thanks.

HiI purchased Lightroom 6 from an Adobe reseller. I have downloaded the software from the LWS site. I tried to install it , but it comes up with the attached image. I have tried Adobe Cleaner Tool and The Adobe Support Advisor. Please help.[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from Comments forum to specific Program forum... Mod]

I understand I am reviving this thread but, I am also suffering from my users being logged out of Acrobat DC and we have Enterprise Subscription based licensing. Called support and the they gave me the run around about deleting the slcache,OOBE, folders/files which doesn't work nor will I accept that as resolution. We have 350 users and this happens to a couple dozen users and there is no rhyme or reason to it.So if anyone has gotten a resolution to this please let me know.

This is the error message I am getting.

Packaged CS6 and selected adobe pro only. It says installed in software center but doesn't show installed on the comptuer.

After installing Acrobat Pro or Reader DC we are getting file association reset issues.  It rolls through a few files types and reassociates them with Edge instead or the Acrobat applications.  We have tried a few things but this keeps happening. 

Hello,So I'm managing 15 device licence for educational purpose.I did deploy my licenses on the educational devices, 14 of them, and the console is showing me that I still have 3 licence not activated.That maybe because those devices never launches Adobe, so not a bid deal.But I have this probleme now, I did deploy one package on my computer, a macbook pro, all was fine.Till I revoke the licence, and deploy the package on a iMAC.But after that, I get authorization to deploy one to my mac since there's some licence not activated.But between that, I was using the trial version of those products (Ps, Ai, Id, Xd), on the Adobe CC account that we use to manage the devices licences.And now the trial shows up on that account.After deploying again the package to my macbook, it didn't activate a licence, instead it did use the trail licence, and since the trial expire, I can't acces the programs.I did uninstall, remove all adobe files, even on system level, but when I redeploy the package, it a

We have an Adobe CC team login, we have aqquired a company who also have an adobe CC team login.How do I go about transferring their apps onto our adobe cc login so I can manage them all from one place?Is this the right procedure?Transfer an Adobe product license

We need to have a secure network in order to comply with film studio's security requirements to work on their films.  We are trying to open holes in the firewall so that our editors can sign the Creative Cloud app for Syncing settings and such. Exploring the net it seems since Adobe moved to AWS I guess this has been an issue.An adobe support rep sent me this saying to whitelist this giant list for non-browser services:https://helpx.adobe.com/in/enterprise/kb/network-endpoints.htmlWhich is helpful, but Adobe's engineering guys have overlooked a very key issue that a firewall cannot whitelist a wildcard FQDN (ie *.adobesc.com).  It needs specific FQDN’s to resolve to IPs.  This will never work properly in it's current state and the solution that Adobe's support guys are trying to sell will always be a fail.  Assuming they don't want that.  Other studio IT guys seem to be complaining about this as well.  Would love a work around Adobe?!