Enterprise & Teams

Hi,I would like to reduce my Creative Cloude Teams Licence from 6 (3 Creative Cloud All Apps, 3 InDesign cc) to 3 (1 Creative Cloud All Apps, 2 InDesign cc).When I try to remove the 3 unassigned licenses I've got "Please contact customer support to remove this license."Could you please remove these 3 unassigned licenses from my account or give me an email address to do that?Thx,Cristiano

Hello,I'm attempting to install Adobe Acrobat 2017 in a citrix 6.5 farm that publishes apps only. I ran the APTEE and received an error code 14. I used LEID V7 AcrobatESR-12-Win-GM and tried the -17 one also.

Hi,we used the Adobe - Acrobat : For Windows : Acrobat Customization Wizard DC (incl. license key) to create a MST file.Then we installed Acrobat 2017 on a "Windows10 Master" and deployed this to 100 virtual machines.Then If I start Acrobat 2017 on a thin client I receive 2 dialogs:- missing registration- missing default PDF standard environmentAre there any experiences out there with the combination of Acrobat 2017 and VDI?

Hello,Is there a clear way to manage multiple clouds?I use 3 computers which have 3 separate cloud memberships.Cloud membership 1: My ownCloud membership 2 (Cloud for teams): Client A's membership planCloud membership 3: Client B's membership plan QUESTIONHow can I share assets from Cloud Member #2 with Cloud Member #1 without the rest of the team on Membership #2 having access to it?

The person who acquired Adobe CS6 Master Collect has left the company. How do you know how many licenses we have? Activation indicates incorrect code.Ari

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I'm running into an issue on a Windows 10 x64 (LTSB 1607) where I'm trying to install Acrobat standard 2017 via command line but I keep getting errors about the .msi not installing the c++ runtime and I need .net framework installed. I know its compatible with my machine because if I run setup.exe it installs just fine but I need to be able to deploy this silently with the .msi. I've tried to install the individual components first (c++ runtime/.net) but I get the same errors. Could someone point me in the direction of exactly what it needs in order to install when using the .msi?

Hello,It is possible that this question has been actively answered/settled, but unfortunately I am still a little unclear about this after reading different discussion threads. I get the impression that I am getting conflicting answers, or maybe just seems that way because the situation isn;t exactly what I am asking.So, here is my question, and hopefully it is direct/clear.1. We have purchased CC membership.2.2 Membership. This Section 2.2 applies to Customers who have purchased a membership-based license or service such as the Creative Cloud membership (collectively, “Membership”).2. For a single Membership License are we able to install/activate Adobe PP Creative Cloud All Apps upon two different computers.Per my understanding, the answer to this is YES.3. Now my real question, for the above two installions, are you able or permitted to USE/RUN/LAUNCH any of the applications upon BOTH COMPUTERS AT THE SAME TIME. In other words, with a single Adobe Membership, can or am I permitted t

The uninstallation of Adobe Acrobat Pro 2017 (msiexec.exe / x {AC76BA86-1033-FFFF-7760-0E1108756300} / l * v "C: \ Windows \ Logs \ Adobe Acrobat Pro 17-Uninstall.log" / qn) interrupted with the graphical error message "Installation error". In the "Adobe Acrobat Pro 17-Uninstall.log" is the last action:MSI (s) (C8: 60) [12: 27: 36: 323]: Invoking remote custom action. DLL: C: \ Windows \ Installer \ MSI53CE.tmp, Entrypoint: RemoveDrvFileAndContMenuRegPrintInf logging :: szCmdLn64: "C: \ Program Files (x86) \ Adobe \ Acrobat 2017 \ Acrobat \ Xtras \ AdobePDF \ PrintINF64.exe" "Uninstall" "C: \ Program Files (x86) \ Adobe \ Acrobat 2017 \ Acrobat \ Xtras \ AdobePDF \ AdobePDF.inf "PrintInf logging :: szCmdLn: Uninstall 128 C: \ Program Files (x86) \ Adobe \ Acrobat 2017 \ Acrobat \ Xtras \ AdobePDF \ AdobePDF.infAfter clicking "OK" the deinstallation completed.The transform used for installation was created in the Adobe Wizard 2015 DC (1502020039).

Hi,I get premier pro and a ton of other adobe applications for free from my school. They provide a rar file that u click and it downloads the app and creative cloud. The thing is it downloads the application to the main drive (boot drive). I was wondering if anyone knew how to move it to my other faster ssd.[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from Comments forum to specific Install forum... Mod]

With the recent release of the 2018 version of the Creative Cloud suite, I was looking to create a new installation package with Creative Cloud Packager. All looks like it's going well, I select all of my options and tell it to start building the package.When it gets to the point of downloading Lightroom Classic CC, it stops immediately and goes back to the list of applications to include in the package. Lightroom CC Classic now has a yellow triangle with a '!' in it next to it. Mousing over it, all it says is "Oops something has gone wrong, please try again."I've tried purging the cache, as well as going into the cache folder and manually deleting everything from that folder. I've also tried pointing the cache folder to a different location to shorten the path. So far, nothing has worked. Strangely enough, after purging the cache, it still shows a number of the applications as partially, or fully, downloaded. I would've thought that would wipe out all of that. I've tried to go hunting

The previous Purchasing Agent within our division had purchased Adobe Professional for all the office staff.  This Purchasing Agent has left and we now have a new Purchasing Agent.  We have had some turnover with staff, role responsibilities has changed, and new equipment for some staff has been replaced.  Is there a way to get transfer license and registration information to other pieces of equipment and also update our account with adobe professional to the new purchasing agent.

Hi,I am trying to uninstall CC 2017, however, I cannot find a way to run the uninstaller located at "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe" in a silent mode. It keeps prompting a window asking whether I want to uninstall or repair. Is there a specific command line argument to make it silent?I also tried to run the CC Cleaner Tool; but it is not silent either. It prompts a dialog panel, asking to choose the language, to agree to terms, to choose the products, etc.Please let me know if there is a silent unattended way of uninstalling CC.Thanks

l'm looking to get Adobe usernames and passwords synced with those in active directory and want to be able to link accounts to Adobe using LDAP. I can see available applications for some products but none to manage a Team. Are there any products that I have missed or is it not possible to use LDAP?

I am attempting to run creative cloud packager for mac.  It just hangs while loading and it just says "please wait for a moment"

The title says it all but I'll reiterate. How do CC apps downloaded with the Creative Cloud desktop app get installed without asking for administrator user/password? Its the sam on both Mac and Windows and I don't understand how its doing it. This seems like a security hole to me.

Hello,In company we use licenses per user (not computer), we also are using terminal servers for users to work, but specific people are allowed to use laptops to work locally.My question is about Creative Could - even though license is per user, she cannot use it locally because it asks her to sign out from the other computer (terminal server) where she's working (and she have access to Adobe there too). Is there a possibility to somehow fix it, so she can use it on terminal server aswell as her local laptop without signing out on the other one?Best regards,Damian

Our production network is off-line and never touches the internet. We create packages with CC Packager to install off-line with attached licenses and have never had a problem until this past summer. We can't get any packages to run. Each will spin away for a while, even install AE, Audition and Character Animator then fail and rapidly uninstall the three apps. I've reinstalled Packager (several times). Any suggestions?

I have a VMWare view environment with linked-cloned desktops.On my master image I have installed Adobe Acrobat Pro DC and composed the desktops.On a virtual desktop I start Acrobat which is asking for my Adobe ID. When I logoff and relogin, starting Acrobat again it ask again for the credentials.I would expect that these are stored in my profilePersona Management is working properly. I followed these instructions: Common Deployment Options and Methods — Enterprise Administration Guide Any ideas?

Hello all,I'm trying to create a serialised package that  contains After Effects (2017) version 14.0 using Creative Cloud Packager to install in school labs,  that problem is that I can't find that version, there are only After Effects 2014, After Effects 2015 and After Effects 2018. please guide me.Thank you 

I just bought my creative cloud for one month but when I logged in and open the creative cloud application on my window, all the application can only use in trial version!!How come?

Both new AE and PR 2018 a full of bugs, please provide link to downgrade!! Getting really tired of this.

Some, but not all, Adobe-made applications fail to install via Microsoft Intune and I am wondering why. I contacted Microsoft about the issue and they suggested I contact the application manufacturer.

I have a valid CC licence for teams and just upgraded to InDesign 2017 and now it takes me to a trial version. I have tried to reinstall the application, restart CC with no results. Any suggestions?

I'm getting error message when trying to create a package for few Adobe Products, such as Frame Maker, Contribute, RoboHelp. Any Idea ?