Enterprise & Teams

While we have been waiting for Adobe to process our payment for Creative Cloud (a process which has taken, amazingly, 3 weeks and counting), our CC license expired. Now, when we attempt to log in to our Windows 7 Enterprise computers, as soon as the CC app appears, its actions lock us out of the internal Windows Domain. Outlook/Exchange, Windows file server, and corporate intranet. Logging out only exacerbates the problem, as that then requires a call to the internal Help Desk for a account unlock. And then the account lock-out happens all over again when CC attempts to launch on Windows launch.This is a known bug, which Adobe refuses to acknowledge, because CC was never written with a Windows Domain running behind a firewall in mind. Until Adobe gets its act together and does sufficient UAT, this will plague enterprises and users who rely on Windows Domains, Outlook/Exchange, and corporate intranets.

I am looking to Download Software after end user has left the company?

Hello,I recently deployed a script in our environment that successfully update Adobe apps on 45 workstations using RemoteUpdateManager.I've found that two of our stations are failing the update repeatedly. I've attached the relevant lines from RemoteUpdateManager.log below.So far, I've tried running RUM manually and reinstalling a package that installs only RemoteUpdateManager.Machine 1:sh-3.2# tail -n 30 ~/Library/Logs/RemoteUpdateManager.log 04/21/17 11:41:56:155 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************04/21/17 11:41:56:155 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Starting ARM CheckForUpdate...04/21/17 11:41:56:820 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.ARMDCHelper), but no updates were found available04/21/17 11:41:57:488 | [INFO] | 

I build a computer which was cloned. When Adobe DC was installed the license  number was added. Then the system was sysprepped then cloned. When the clone was deployed, when Adobe DC was opened, it requires an Adobe ID and password, How do I add the license number.

In the prepare form area, I've created rollover text with buttons. Under preferences>forms, while in Pro, I've clicked off the show focus rectangle. I've also changed highlight color Darker gray) to match document background. When opened by others with Reader, their prefs default to another highlight color. I cannot get the appearance to match. I can't ask all users accessing the doc to change their prefs just because my doc didn't retain the appearance highlight color properties and the show focus rectangle is showing. What am I missing?

HiI need AUSST 4.1 beacuse it is supporting updates for Acrobat/reader.I have downloaded Creative Cloud packager, but it is only version AUSST 4.0.0.42 i find in the utilities folder. Where can i find 4.1RegardsThomas

My company was looking at updating the Adobe Acrobat XI software on all of our workstations. We are unable to update using the built in update system in Adobe. I found the update center Adobe - Acrobat : For Windows and I am currently downloading the updates. These updates are a .msp file, so they only contain the update to append to the last patch. Which means I will have to install all of them one at a time. Our workstations is running Acrobat XI 11.0.0. I am wondering if there is a cumulative update for Acrobat XI, that I can install only one file. If not, is there a way I can create a script that will install the updates for me. Where all I do is put the update files on the workstations and run a script.

I bought the CC license because I have the budget. It won't let our Communications Specialist use it. It only recognizes my Adobe id. What do I need to do to get her using it?

Hi all, is anyone here an Adobe partner and can explain how to take existing direct billed Adobe CC accounts and consolidate them under a single Partner account dashboard? I've enrolled my customer's Adobe CC teams administrator emails and they all received a welcome to Adobe Value Incentive Plan email but I don't see existing licenses.

I have a list of licenses but cannot remove the old users from. PRO Mac, 9 Pro, CS5 Premium and creative suite keys.  How can i remove the old users so i can give them to new users. The old users dont seem to have adobe accounts.

Hi, i want to create a web application and integrate a digital sign with Adobe, how can i do it?

Hi, I hope someone can help.  There is no simple ask for help button anywhere here.  I have the above listed software in my network.  I bought 4 licenses and they are not listed on my LWS yet but I was emailed the Software license Certificate.  I downloaded the software and installed it with the license / Serial # I got in the E-mail.  Everytime a user logs in the are asked to login to the Adobe.  How do I get rid of this? 

Acrobat generates error  message: acro.exe there is no disk in drive. Insert disk in drive. The drive letter that is mentioned does not exist. Uninstalled Acrobat and error code issue went away. Is there a fix for this issue?

I am trying to uninstall Adobe Acrobat 9, 10, 11 Pro for one of my client through silent Batch file but the product is not getting uninstalled. I tried to uninstall manually on one of client PC and got the prompt "Uninstallation Dialog cannot continue. One or more applications are using files that are marked for uninstall. Please close all open applications before continuing." Please let me know the forceful process to uninstall the application.Please find the batch file content that I am using -@4628292 offMsiExec.exe /X {AC76BA86-1033-0000-BA7E-100000000002} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-0000-BA7E-000000000003} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-0000-7760-000000000003} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-0000-BA7E-000000000004} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-F400-7760-000000000004} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-F400-7761-000000000004} /qn REBOOT=SuppressMsiExec.exe /X {AC76BA86-1033-F400-7760-000000000

Hi Team,I have received request from Dell fro Registration for Ariba , where i have query i am already using ariba account for one of our client so we can go with same ariba id aur for each individual client there will be unique ID.Kindly Confirm

I am the team manager. We purchased three licenses. I downloaded everything and when attempting to open Adobe InDesign CC 2015 on my machine I received this message: I was logged in when I received this message."No Subscription FoundWe couldn't find a Adobe InDesign CC 2015 subscription associated with this Adobe ID. You can purchase a new subscription or if you do not have a subscription and are unable to access it, please contact Customer Support.You may also choose to start this product in trial.Have a different Adobe ID"?I tried to log out and log back in and nothing changed.

Hi there,I'm a systems administrator and would like to know if there is a way I can be alerted when updates are available for products in CC 2017?  So I can arrange deployments to keep our systems up to date with the real world.Maybe an email list? Or RSS feed?Many thanks.

Anyone else have this issue.    Large environment.   Acrobat DC patches fail.   Never had the issues with 9,10,XiAcrobat DC Classic Offline Serialized via MST. Patch always fails on the custom action.  (SERVER)     MSI (s) (3C:B4) [00:10:26:545]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIF75B.tmp, Entrypoint: AAMIU_Install (UNKNOWN)     CustomAction AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) The users of Acrobat after the patch failure get the popup.   "Adobe Application Manager" required to verify your license, is missing or damaged.  A repair from the help menu will restore functionality.   Just a pain every time I need to roll a new patch out to the environment and dealing with the failures and the Users. Like I said never had it in previous releas

We have upgraded our Citrix XenApp 6.5 environment from Adobe Acrobat Pro 10 to Adobe Acrobat Pro 11 (current version is 11.0.19).  We are now having an issue with our users when they click on a PDF link within Internet Explorer 11, it is opening in IE11 instead of Acrobat.  We have set the GPO to disable the Adobe PDF Reader plugin for IE but it still opens in IE11.  Also, every time a user clicks on a link, they are being prompted with whether they want to Open, Save, or Save As the PDF.

Is there any way to find out what serial number was used to install Adobe Pro 11 on a mac?

Recently installed Adobe Acrobat Pro DC for a client and they are reporting that it is unable to print. Restarting the computer will allow them to print for a time but then it will stop printing again. Found that ending the splwow64.exe process and closing all Adobe Pro windows then opening PDFs will have the same result as restarting. User is on Windows 7 Pro x64. User is able to print from other programs while unable to print from Acrobat Pro. Any ideas on a permanent solution?

If i buy an enterprice licence, can I use the same license for mac and pc? In my work I have a mac but we are changing to PC, I can I buy it or I have to wait for the pc to come?

i have a regestered version of 8  professional. it has been working fine till 2 days ago.now it tells me that i need to activate to continue using this product. nothing has changed ,and nothing has been installed. it  will not connect to theinternet for verification. what can i do as adobe does not support any longer. i running  xp pro  adobe version  8.1.5 professional.

Hello,I have problem updating CC2017 apps on PC (windows 10 64bit)Creative cloud app reports that all installed apps are up to date even I know there are new updates. Example: I have AE 14.0.1 and there is 14.1 update available.Tried to manually update Creative cloud app to last version and now it reports that only AE and ME are installed, PS,AI,AU,BR disappeared from installed list even they are installed and start normally.Also in every installed app, help/updates option is greyed out.Bridge updates... reports this message:User account is administrator type, and I also tried to start apps as administrator but no difference.Any solution for this update problem ?Thank you.Delphis

One of our users had two licenses. We were going to remove one to give to another employee, so:Late last week, I removed the user from one of the two licenses and reassigned that license to the new employee.This morning, I was informed that I had removed the wrong account. I immediately revoked the new employee's license and reassigned it to the previous email address.That user is telling me the Cloud data is gone, including "project files."I had thought that cloud assets on an account weren't immediately deleted upon license removal - doesn't Adobe allow a few days for a user to come up with a new license to preserve their cloud data? Is there any way to recover her data at this point?Thank you!