Enterprise & Teams

I ordered 15 licenses for CC for our company, I got an Invoice and one week later another Invoice.Then I asked the customer support which Invoice i should pay. They told me the second invoice is ok, so this one was paid.I also informed the company who ist sitting in ireland and sends the invoices.Then the counter started for the Trial version - and since then I am trying to clear the situation -and now we cant work with the software we paid, since 2 days.Everybody I call from support or sales is telling me they are trying to escalaet it to help but nothing happens.I can't reach a person who can help me.Does anybody have a tip what i can do - Who to call - or should I ask a Lawyer to do it for me ?

I'm deploying Acrobat Reader DC 15.006.30201 via SCCM to about 7000 machines. Acrobat Reader is deployed successfully, the ActiveX files show up in C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX but are gone after the first reboot. If I repair the installation, they come back. This happened with the last version as well. Once the installation is repaired, the issue does not return.Does anyone have any experience with this? I'd be happy to share more info if you let me know what you need. Thanks!

Hi all! I Have a user in our environment who is able to install all CC 2015 and update them except for indesign.  It's a very strange problem, as logging into a different  local administrator account works fine to update and install.  I have reinstalled Creative Cloud multiple times, revoked and then reassigned the Creative cloud license, and even got a new computer for her.  None of these solutions worked.  There seems to be something with her account not letting her update or install Indesign and I can't figure it out for the life of me.  She is a local admin on the computer and is assigned a Creative Cloud license.

I am trying to deactivate a version of Master Collection CS3 and don't have access to the old computer it was on.  My new computer will not let me activate it after download and install.  I tried all the forums and could not find a solution.  Got caught in a repetitive loop.  Tried on-line chat and after several minutes they told me they don't support CS3 and I would have to try the forums.  Vicious cycle and loophole in the Adobe support at this point.  Please deactivate all my previous versions so I can run the CS3 on my new computer. 

I got the CC installation files with etla licence from my university (Bayreuth, Germany) but unfortunally there's zero support for the Adobe products the are selling 😞With Win10 everthing seems to be fine, second installation on a mac the german language version is missing and I'm not able to update the apps. I've Home, Elemente, Stock and Community in the Creative Cloud (3.7.0.272) but no "App".Any suggestions other than switching to a another university? 😉

A computer in my office is properly connected, the creative cloud ID is correct and member of our team.When a program is starting, the message "continue to use as a trial (30 days)" appears.When connected on the adobe website the account show a problem:"We are unable to load your products. Try Again.Contact the administrator of your team to modify your team subscription."As administrator of the team I have no error message when I'm connected in the account of the team.Thank you for your help.Vincent

Hi all! I Have a user in our environment who is able to install all CC 2015 and update them except for indesign.  It's a very strange problem, as logging into a different  local administrator account works fine to update and install.  I have reinstalled Creative Cloud multiple times, revoked and then reassigned the Creative cloud license, and even got a new computer for her.  None of these solutions worked.  There seems to be something with her account not letting her update or install Indesign and I can't figure it out for the life of me.  She is a local admin on the computer and is assigned a Creative Cloud license.

2 things.1) my AUSST isn't downloading all the latest updates e.g After Effects 13.8.1. I updated to AUSST 4.0 to yesterday and did a full update refresh but only the 13.7 update is available.2) When checking for updates on PCs installed from my latest CC package the AAM only searches for updates for some of the products installed. When I look in C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0 there aren't any folders for half my installed products. Is there anyway to get this folder to re-populate itself?

Hi,When any application of adobe update, it's getting disabled and I have to run Adobe Serialization to fix it. The problem is that we have 110 licenses and cant do this process everytime an app update.Could someone help me?

How do the users sign up for the 2 half-hour tutorial sessions? As the admin, do I sign them up? Or, do they do this on thier own?

We built our installer packages to disable updates. We would like to also disable the "Sign In" option. (When you click "about" when in an adobe application)We are Volume Licensed here at the University, the problem starts when a student is in a computer lab and while in any application such as Photoshop, they log into CC with their personal account.  This messes up the Volume license on that computer.  Is there a way to Gray out/Disable the "Sign In" option when clicking on the "About" menu?Trying to google this all I come up with is people getting the Sign in option after Acrobat launches.  This is not our issue, Our License package prevents this.ThanksTim

HiI am trying to disable the Creative Cloud application from starting up on logonThe reg key for this is located at: HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Runthe key in there is: "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false =onOSstartup=truelogic would suggest changing the =onOSstartup value to false would stop the application from starting on loginSadly it does not. I cannot find a list of parameters to check if there is any other value's I can use to disable thisdeleting the key entirely prevents the application from starting at login but if it updates it could inject the key in there again and thus un-doing my start up settingI have also tried deleting the =onOSstartup parameter completely but no change as it still starts on login

Been trying to get a new AUSST 4 server set up for the last week and constantly getting errors. Running AUSST on a dedicated machine for AUSST and CC Packager. Whether I run AUSST Fresh or Incremental, AUSST ends with exits with code 0, but reports 77 errors.Looking at clean logs, right from the start, AUSST outputs the following over and over and over throughout the process...10/27/16 10:43:47:098 | [FATAL] |  | AAMEE | HUM | HUMInterface |  |  | 1969402 | Unable to take engine lock as another installation is running.10/27/16 10:43:47:098 | [FATAL] |  | AAMEE | HUM | HUMInterface |  |  | 1969402 | Error occurred in creating session with error code '108'10/27/16 10:43:47:098 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 1969402 | Exiting hdpimCreateSession, new session ID is '(null)'10/27/16 10:43:47:098 | [ERROR] |  | AAMEE | HUM | HUMInterface |  |  | 1969402 | failed to create hdpimsession with error code 108As well, I a

Buongiorno,mi interesserebbe sapere se nell'abbonamento Creative Cloud for Teams, tutti i prodotti, è incluso il download delle vecchie versioni CS6 dei prodotti. grazieStefano Fumagalli

HiI might have found a possible bug with After Effects 2015.3 on Mac OS XSteps I have taken:1. Built a installer package with all products selected from the Adobe Creative Cloud Packager. Using the enterprise mode2. Package configurations were:     - ignore conflicts and continue installations     - Adobe update manager disabled (IT manages update distribution)3. Remote Update Manager enabled4. included all applications and built package msi instsaller5. Installed on a Mac OS X 10.10.56. Open After Effects 2015.3, go to Help > Updates. Able to open Adobe Update manager7. Tested all other applications in suite, and Help > Updates is greyed out and not clickable8. Checked the AdobeUpdaterAdminPrefs.dat and updates are suppressed:<?xml version="1.0" encoding="UTF-8" ?>            <Preferences>            <Suppressed>1</Suppr

Hey There, we have major problems with APTEE Tool on a provisioned Citrix 7.8 farm. The prov.xml file was created and serialized successfully on the master server, also it activates successful on the targets most of the time. But sometimes, Activation fails after restarting the target servers. After 2-3 Restarts, activation is successful... I asked Adobe support, they told me that they will not help me with this... Is there somebody that could help me out with this?Our product version is "Acrobat Professional DC2015 12.0 MLP AOO License D (65258643)"Here's one Logfile from a user, I don't know if it helps:10/12/16 06:06:05:138 | [INFO] |  |  |  | AMT |  |  | 4812 | START SESSION, library version 9.0.0.2,7.010/12/16 06:06:05:138 | [INFO] |  |  |  | AMT |  |  | 4812 | Initializing C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat10/12/16 06:06:05:138 | [INFO] |  |  |  | AMT |  |  | 4812 | Adobe License Man

I am a multimedia coordinator in a high school and the art department as well as my multimedia club were looking into teaching digital art, whats the procedure, who do I contact about it?

I had an employee that used Creative Cloud to create documents.  She is no longer with our agency.  Her license was changed to someone else.  Can her files that were originally saved to her cloud account be retrieved or moved under another user?

I'm an IT Professional working at the University of Illinois, specializing in Enterprise Endpoint Management (aka, how do you get all that software onto a BUNCH of machines, and then keep them up-to-date and secure).We have a highly automated system for acquiring updates for all of our software from various vendors which allows us to keep all of our Adobe Software, Microsoft Software, SPSS, SAS, Wolfram, software up-to-date and secure.   We do not have, nor do we want to setup up an Enterprise Update Server for Adobe... Microsoft... Wolfram, nor be required to manually login to a different 'dashboard' and learn each vendor's process for obtaining updates.AutoPkg (GitHub - autopkg/autopkg: Automating packaging and software distribution on OS X. ) and Aamporter (GitHub - timsutton/aamporter: Utility to batch download Adobe Creative Suite/Cloud updates and optionally import them in… ) are open source and well maintained and A LOT easier and simpler to setup and automate than AAM

is it possible as  with Adobe  CS5 to use  a application.override.xml  to set  a serial number? with Adobe CS6 it did not work,  at the moment i have used  the adobe_prtk.exe to serialize Illustrator CS6 after install, it worked!Our company is using a SQL-database,  a script  get the serial from the database, this serial will be set in the  application.override.xml, therefore my question!"%INSTALLSRCPATH%\Set-up.exe" --mode=silent  --deploymentFile="%INSTALLSRCPATH%\Deployment\deployment.xml" --overrideFile="%INSTALLSRCPATH%\application.override"application.override.xml:<?xml version="1.0" encoding="utf-8"?><Configuration><Payload adobeCode="{4869414E-7AEA-4C8E-BE1C-8D40977FD517}"><Data key="Serial" protected="0">1111-1111-1111-1111-1111-1111</Data><Data key="Registration">Suppress</Data><Data key="EULA">Suppress</Data><Data key="Updates">Suppress</Data></Payload&

I have tried to install add-ons from the Adobe Add-ons library (creative.adobe.com/addons), but I receive this message in the Creative Cloud app every time:I have tried to install add-ons by downloading the ZXP file and installing through Adobe Extension Manager CC, but I receive this message every time: Steps I have already tried: Signing out and signing back into CC appEnabling File Sync in CC appUpdating all CC applicationsAdobe support rep cleared preferences files in C:\Users\AppData\Local\AdobeRestarting, and more restartingSo far Adobe support have been unable to fix the issue. Has anyone else encountered the same problem?

Hello,We have recently run into a problem where our users running Adobe CC for Team can't use the CC Desktop Apps without havin admin rights on the PC. That's changed in neartime and the only difference we have in our environment is thar saome Windows updates were installed last week. Doe's anyone have the some issues and possible know what Winmdow Update may have caused this if that should be the reason?

I am not able to activate Acrobat 9 Pro using my Volume Licensing..It says serial number not valid.It doesn't give me nlicese exceeded or any other error message.But I am sure the serial number is correct.

HiI might have found a possible bug with After Effects 2015.3 on Mac OS XSteps I have taken:1. Built a installer package with all products selected from the Adobe Creative Cloud Packager. Using the enterprise mode2. Package configurations were:     - ignore conflicts and continue installations     - Adobe update manager disabled (IT manages update distribution)3. Remote Update Manager enabled4. included all applications and built package msi instsaller5. Installed on a Mac OS X 10.10.56. Open After Effects 2015.3, go to Help > Updates. Able to open Adobe Update manager7. Tested all other applications in suite, and Help > Updates is greyed out and not clickable8. Checked the AdobeUpdaterAdminPrefs.dat and updates are suppressed:<?xml version="1.0" encoding="UTF-8" ?>            <Preferences>            <Suppressed>1</Sup

Hi all,I have deployed Adobe Acrobat Pro DC (TLP license) on a master image RDSH2012R2 for Citrix XenDesktop 7.6 Machine Creation Services using APTEE.At first it looked ok as I received return code 0 both times using the adobe_prkt commands but users get prompted to sign in with an Adobe ID on the cloned RDSH.First I used the Adobe customization wizard in which I supplied the serial key and activated the offline exception and registration.Second I followed these steps outlined in Imaged OS deploymentsGenerated the prov.xml on a internet connected server by using this commandadobe_prtk --tool=VolumeSerialize --generate --serial=xxxx-xxxx-xxxx-xxxx-xxxx-6589 --leid=V7{}AcrobatESR-12-Win-GM --regsuppress=ss --eulasuppress --locales=nl_NL --provfilepath=C:\DeployRan the installation by using this commandmsiexec /i "\\server\deploy$\Adobe Acrobat Pro DC\unpacked\Adobe Acrobat\AcroPro.msi" TRANSFORMS="\\server\deploy$\Adobe Acrobat Pro DC\unpacked\Adobe Acrobat\AcroPro.mst" LEAVE_PDFOWNERSH