Enterprise & Teams

When I log in to the Team admin Portal, only the upper most line appears (the one with my account name, the menu symbol and the search symbol). Then the spinning boxes stay forever and nothing else happens. I followed the procedures for testing the connections and try to open the test links:Adobe Activation Server, Adobe Icons: (https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png😞 OKActivation Server for CC: (Adobe Systems Inc. - Site Unavailable )Is this a common Problem or specific toour Team or my Account?I need to re assign licenses and create packages.Best Regards, Gerhard

On the licensing portal, for downloading Creative Cloud ENT, I have 6 options.SN EDFUL V15SN EDFUL N15SN EEA 418SN EEA V16SN EEA  174SN EEA  N16 Which one do I need and why are these designations not in the FAQ list?  I made sure to tag each one so that others can find them in the future.Adobe takes the cake as far as requiring the most internal documentation to sort out their licensing system.  The crowning insult that after spending thousands on software, I cannot get phone support or open a support case.

Hello there. I am trying through Adobe Creative Packager to make some Adobe Bundles with the Packager (Mac on 10.11.6).Overtime the Create Packager saids that the build is successful but when I am trying to install the package it fails everytime.Here are some logsThe  build:Mon Sep 19 10:53:01 2016[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Users/admin/Library/Application Support/Adobe/CCP//AdobeCCPCache/ILST/20.1.0.174_HD /Users/admin/Documents/design/fumle2/Build/fumle2_Install.pkg/Contents/Resources/HD/ILST20.1.0 Mon Sep 19 10:53:40 2016[INFO] AdobePackageBuilder - Successfully generated the package.From ACC.log09/19/16 10:59:46:736 | [ERROR] | 96746 | ADCS | OOBEUtils | HTTPConnector |  | OOBEUtils | 5241 | Empty userName while setting proxy credentials for HTTP request09/19/16 11:01:12:081 | [INFO] | 96746 | ADCS | c3containerBL | IMSLibHelper |  | c3containerBL | 5463 | Fetching default user profile for requested ClientID...09/19/16 11:01:12:10

Received an invite to Enterprise Dashboard. Accepted it and followed procedures given. Now I receive "access denied" errors. Read other forum threads about this but can't find a solution. When I try accepting the invite again, its says another user has accepted. Any ideas about how I can fix this and sign in to Enterprise Dashboard? Thank you in advance. (Federal Government employee stuck using Explorer 11)

Can anyone advise where I might find a list of IP addresses which are required to be allowed through a private firewall for Creative Clould Packager to work or allow me to log in ?

my product is not listed in my account and I cant download the adobe apps

Good day,In my work team I have one free license but I can't use it because of error.Could you please check it or tell me how to change it.With the best regards Vitalii

Hi.I am an Admin for a High School and I installed a few programs from Creative Cloud onto my Windows 7 Pro Computer Lab computers, as the local administrator. We have device licenses.The software is signed into our Adobe account after it is installed. But, when any domain user signs into any of the Computer Lab computers, the Creative Cloud is no longer signed in under their domain user name.How can we ensure that Creative Cloud will remain signed into Adobe, when each user signs into the computers?Thank you.

Using an installer with the serial key for standard, installs the professional version. Why does this happen, and how can I fix it?

Not sure how to word this one.Previously, i would create the packages using Adobe CC Packager and uncheck the Creative Cloud app. because i did not want user to be able to update the apps or be confused as to how to sign in.We have a Enterprise License and i would Distribute it and Local Admin accounts could update it as needed.Always worked fine before. but this year with the 2015.5 (or 2016?) versions they no longer update. AAM keeps saying that Creative Cloud is damaged, or not installed, which is what I want. I don't want users being able to sign into Creative Cloud or update the apps.I'm signed in, and it recognizes my ID, but Updates is always grayed out.Am i missing something in the creation of Packages? or is a old version that was not uninstalled causing a glitch in the AAM not being able to function? the Serial number nor my account has changed in years, so it should be fine..

Heyho dear community, i just wondered if there is a method to "talk" to the creative cloud portal programmatically, like the way you can do it with the Microsoft Office 365 portal. I would like to automate the process "Order license - Invite User - install software" and implement it into our Service-Framework. To deploy Software, we are using SCCM and the licenses are bought through a reseller. But there is a way to order a new license directly in the portal and set it to a user, without having the ordering process finished (on the site of the reseller).Long story short: I had an idea to write a script which runs when the reseller has sent a mail like "license ordered", and then creates the license in the portal, invites the user, and fires up another script that does "SCCM things". Until now i was not able to find any documentations that would allow to build this scenario.. Does anyone of you have experience in automating processes related to the creative cloud and can share his/her k

When we had Creative Cloud for Teams, there was an export CSV function. This was very helpful in auditing our external record system where we have other information about the users for charge back purposes. Is this function going to be added to the Enterprise Dashboard? Doing Screen scrapes on 19 pages is just unreasonable.

Hello Adobe.My boss Mads Sinkjær Kærgaard and I have been working on since November 2015 to through Adobe Enterprise Dashboard to assign named licening to specific e-mail adresses.When Mads logs in is not possible for him (super-users) to make other administrators in the AED.Can you assign him the correct rights ?Med venlig hilsenSøren DøygaardIMT, Roskilde Universitet 4000 Roskilde[Personal details removed by Mod]

Hi all,I am creating a new Adobe Reader 11.0.17 deployment using the Adobe Customization Wizard XI.  I have made my changes and created the transform file.  Everything applies from my MST file except the registry keys I added.They are all HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\11.0\ keys.  I am pushing this out using group policy.I am not sure where to look since all the other changes from the MST are working.  I read other articles about their being a bug but it stated that was fixed.

creative cloud packager in not creating a package that I can install.  It goes through the motions, downloads all the updates, creates the installer file but it doesnt work despite there being no errors in the log files

There has got to be a way to mass uninstall the Adobe CC apps, especially if they have been bundled for enterprise distribution with the CCPLauncer.I cannot take the time to uninstall the Adobe programs from 110+ machines individually for our employees who have the entire CC Suite.Why has Adobe not developed a "Uninstall All" function or App? And please don't recommend the CC Cleaner, as that still leaves programs behind as well as problematic orphaned files that sometimes muck up new installs.Is there a reason why they won't make things easy on IT?Can someone help by directing me to some sort of script or homebrew app that we can use to one-click the uninstall?It's 2016, why are we doing individual uninstalls for 20+ programs?Please help, as Adobe hasn't be helpful with this and I'm at my wits end...

Hello,We have 30 perpetual licenses of Acrobat XII and after installing it, when we you open Acrobat, it asks you to login with an Adobe ID to start the application.We have computers with no Internet connection. As they are perpetual licenses, shouldn't be enough to enter the serial number?Thank you

We have an Internal Adobe update server configured for Create Cloud applications.  We've now purchased an enterprise license for Adobe Acrobat Pro DC, and would like to configure to auto update via our server.

Hello, I have several device licensed Adobe CC hosts double reporting in my license pool. The same computer is reported as using 2 device licenses. I tried deactivating every host through the team manager license pool online and then reactivating all of the hosts with a license file created from CC packager. Still getting the same behavior. Please help.

Suddenly, Creative Cloud for Enterprise and Adobe Acrobat Pro will not function on my PC. Error message is that I have already installed Acro Pro on two other devices. Yes, I have. That's because I have two licenses: (1) Acrobat Pro Mac, installed on two computers as allowed and (2) Acrobat Pro PC (installed on one Federal Govt PC). How do I fix this????

Hello,Has anyone managed to successfully get Office Integration working with Acrobat Pro DC - Classic Track when the application is being delivered as an App-V package (user published)?We're attempting to, and are so far (after installing the App-V Kit on the target machines that receive this package) the error [When looking at the COM add-in's in Winword] is:"Not Loaded. A runtime error occurred during the loading of the COM Add-in."What's interesting is the path to the Add-in is simply "\PDFMaker\Office\PDFMOfficeAddin.dll" (without the quotes) .. there is no C:\program files\Adobe\Adobe 2015\ or as one might expect... particularly when you look at other plugins that do show a full path in the GUI.We have a minimal amount of customizations applied to the acropro.msi via a transform (.mst) that was generated by the "Adobe Customization Wizard DC" application to disable updates and EULA etc... normal stuff. Otherwise we're following the instructions: App-V Deployment: Acrobat DC — Ente

When creating APP-V5 package for Adobe Acrobat DC enterprise deployment, I noticed after deploying and testing the package if I leave the machine like that, by next day my entire hard disk space is gone. I noticed the cause is AdobeGCclient.exe which is creating continuous 4GB log files under [users]\temp folder until entire hard disk space is consumed.When I browsed I did not find a valid solution yetAnyone, please let me know the fix for thisHere is the screenshot of the log files..

Need helps, please.As a company we have changed to Enterprise license and accidentally, our division:6 accounts are changed from design standard (which we have been using years) to Video production plan. We have been asking a sales to switch the plan back when we realized the mistake and adding one more (to make a total of 7), and if there is any money loss due to the plan change, we may compensate those if adding one account will not cover. However, despite the fact that none is written in the contract, the sales only repeat that the license is only able us to add but not change, which cost us more than double for 3 years, and no cancellation allowed. In total, we are paying more than a person simply bought any plan. The sales person says there is  a volume discount for enterprise license so we aren't "losing", and if that is the case, then we have asked what kind of discount we are getting which override the double payments, and no answers.  They insist verbal or face to fa

Scenario:We would like to change from Acrobat Pro DC Classic Track to Continuous Track.I have already prepared the AIP including the patches but I fail to make a new MST with the Customization Wizard (Wizard-Version 15.016.20039)Meanwhile I have tried this on Windows 7 and Windows 10 both with different results in the logfile but both will fail, nevertheless.The instaler in our in the license Portal was a Acrobat DC Classic installer. Even if I try to use the existing MST file of the classic track (made with an older wizard 15.07) there is no chance to grant offline exception again. Problem:And that's the point, I can still deploy the Classic Track Adobe with the old MST file flawless, but fail to deploy the continuous track because the setup will halt at entering a valid serial number.Questions:Isn't it allowed to switch the track from classic to continuous with the same serial? Why does the wizard keeps failing to create a new offline exception while it worked for an older release of

Hey ForumWe are using MS SCCM in order to deploy software to our clients. Since Adobe has published the MUI option for Adobe CC we are now very interested in using this. But from what I read the language it will be installed in is finally the language that the installing user is set to.Is there anyway, that we can use a command line switch or customised XML or something similar in order to set the language?