Enterprise & Teams

I have a volume license for Acrobat Standard DC.  I downloaded my installation package from Adobe LWS with description "Acrobat DC2015 12.0 WIN ESD ALL CLASSIC".  I'm using the Adobe Customization Wizard DC to add the volume serial number and other settings for deployment.  I dont want the end user to have to activate or sign in to activate so i'm trying to use the "grant offline exception and disable registration" button but every time I click the button I get an error: "Offline exception grant process failed. Please refer to oobelib.log in %temp% folder and wizard help for more details."I can't seem to find the oobelib.log anywhere on the computer i'm running the customization wizard.  This computer does have internet access.  Any ideas why this isn't working?

Hi Support,we are using named user license for managing the adobe license, now we have selected four components (ps,il,in,dc) and made it is as a Adobe Standard package name for our organisation.But if i install the application it is showing all the four programs installed, it is very difficult to find the list of devices installed with our standard package. If i check in registry "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\<product name> display name is showing as Adobe Standard Package. But in add\remove programs still i can see 4 components instead of standard name. Please help.RegardsSriram<Removed by Moderator>

Adobe Acrobat Pro XI (11.0.x) is shutting down 15 seconds after launch from Windows 7 Desktop in Enterprise Environment.  We started seeing the issue on a Tuesday of this week.  The day before, there were no issues or explanation for root cause.  The symptom is that Adobe Acrobat Pro XI can only stay up and running for 10 - 15 seconds; behind the scenes, it appears that the Enterprise license check fails and the results in Acrobat Pro XI aborting and closing with no message or error prompts.This is occurring with 2% of the Adobe Acrobat Pro installation base at this time.Confirmed that the issue is not related to Adobe Acrobat Pro XI Patch LevelThe problem was recreated with Acrobat Pro XI base version 11.0.0, version 11.0.13 and the latest version, 11.0.16.There are abnormal Adobe Acrobat Pro license activation activities:We have a volume license; the activation should not happen.  this is a primary investigation focus.We received the license and serial code in 201

I don't have a team license - single - and I get the exact same error.  I've tried to clean app and reinstall adobe creative cloud - get same error on Photoshop and bridge.  Haven't tried others.mggExit Code: 105-------------------------------------- Summary --------------------------------------- 1 fatal error(s), 0 error(s), 0 warnings(s)FATAL: Failed to open PIM database.-------------------------------------------------------------------------------------

How can it work with servers?How many people can use it?

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Hello! Hopefully someone may be able to assist me with this error I'm getting......I am attempting to customize an Acrobat DC .pkg for MAC that was built using the Creative Cloud Packager tool (enterprise).I have successfully built several Windows packages including one for Acrobat DC and I was also able to customize it using the Wizard tool.I am using the following documentation:Mac Wizard Overview — Customization Wizard DC for MacThe .pkg that was built for Mac is able to successfully install on a system if it run directly, therefore it is unlikely that there are any issues with the package itself. It is version 2015.009.20069.I have also tried rebuilding it just to be sure.I downloaded the DC Customization Wizard from the following link:https://www.adobe.com/support/downloads/detail.jsp?ftpID=5893Whenever I attempt to open the installer file I receive the following error:"An error occurred while creating the output package. See the logs for details."When I look at the console it sho

We use CCP to deploy CC2015 on our Mac (10.11.6) lab machines.  The Creative Cloud desktop application is not installed -- we use RemoteUpdateManager to deploy updates. Today all of our machines started failing on the MUSE update. Despite claiming to have successfully installed ACR, RemoteUpdateManager will keep redownloading it and reinstalling it (along with the failing MUSE update) every time, with results identical to the log below. This is happening on all of our systemsRemoteUpdateManager version is : 1.9.5.25 (BuildVersion: 1.9.5; BuildDate: Thu May 26 2016 10:30:28 )Starting the RemoteUpdateManager...Following Updates are applicable on the system :  (ACR/9.6.1.147/osx10-64)  (MUSE/2015.2.1.21/osx10-64)**************************************************Following Updates are to be downloaded :  (ACR/9.6.1.147/osx10-64)  (MUSE/2015.2.1.21/osx10-64)***************************************************** Downloading (ACR/9.6.1.147/osx10-64) ...*** Successfully

We are trying to update our installs of Adobe Reader to version 11.0.17 using SCCM 2012. Whenever we place the .msp file in the folder, SCCM is unable to update the content of the Distribution point. If we put the 11.0.16.msp file there are no issues. Any suggestions? Is the 11.0.17.msp file corrupt in any way?Marc

hi everyone..I'm a college student and on my diploma in Malaysia..I would like to know how much does it cost for certain adobe software for me to buy rather than subscribe it montly..I don't think i can go to the retailer store because I don't have the time and the place is quite far.thank you..

Hi,We have X number of licence for Adobe Acrobat Pro and Y number of licences for Standard. We use a software that scan our network to know how many licence of each software are installed on each computers. That method worked great up to recently when Adobe Acrobat DC came out since in the installation of both pro and standard they both show up with the exact same name..... "Adobe Acrobat DC" making it quite hard to keep track of licences. If I had a small network of 50 or less pc it would still be manageable, but unfortunately it is not the case. Would someone know a way to scan a network / keep track of Acrobat Pro DC and Acrobat Standard DC without having to keep track manually?Thanks

Hello,I am assisting in a company project from an IT perspective.  The project team needs to lockdown the comment and highlight tools that is part of the Adobe.  Is there a way to resolve to do this? Turn off the feature so that end users will not use these tools to edit / modify a pdf document?Thanks,Mike

Company bought Acrobat DC few months ago for the new employee.Since He quit the company, I(support team) deleted Acrobat DC which installed in his PC so I want to use it.I deleted Acrobat 9 and installed Acrobat DC. All functions work fine except saving.All I can see is blank space.Plus he connected this serial, belonging to company's Intangible assets, with his account and I can't figure it out.What can i do?

Our organization has a Sharepoint 2013 deployment and uses Acrobat Pro XI.  We use document libraries with with check in/check out and verioning enabled.  When opening a PDF from within a library, the document opens in Acrobat without issue but we do not receive any prompts to check the document out.  This prevents us even from manually checking out the document in sharepoint, opening the document, saving the document back to sharepoint because Acrobat tries to save it to a local AppData Temp directory.   I've seen a thousand answered posts about how to DISABLE SharePoint integration, but I'm just looking to get this functionality in the first place.  The problem could be related to a SharePoint setting but I cannot cind such a setting.  Our office documents prompt for checkout when opened as they should - Just not PDFs.  ***Some additional information:  From Acrobat, if I click  File>Open, then select "open from online account"&nbsp

Hello everyone,we've downloaded Acrobat DC pro from our licensing website and I cannot apply the continuous track updates on this version, since the installer is using the classic track branch.As you see one can download either the Continuous or Classic track updates here: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows but I fail to find a download for DC pro that is using the Continuous track setup files.Thanks for pointing out the DL location.

I'm using SCUP for Flash and Reader updates and it all works fine except for the dates on updates.  The update for Reader 11.0.17, for example, shows a Date Modified of 5/26/2016, which certainly seems inaccurate when the update was released on 7/12.  Where this really creates the problem is in SCCM.  The Date Modified for the update goes into SCCM as the Date Released.  So when you're working with update reports for date ranges, this particular Reader update won't show up if you're looking at updates for the month of July, which is where you would expect it to be.  You would need to look for it in March.  Anyone know what's going on?This is what I see in SCUP.And in SCCM

Bonjour,Après avoir fait un pack des mises à jour Adobe CC licence par poste, le logiciel After Effect CC 2015.3 n'est plus activé,je me retrouve avec une version d' essai.Tout les autres logiciels sont bien activés (photoshop CC 2015.5, Premier Pro CC2015.3, ...)Un avis sur ce problème ?Eventuellement un lien pour poser la question au support ADOBE ?Merci pour votre retour

A user have reported that when she accepts the Adobe invite (invite sent from Entripise Dashboard) and try to create an Adobe ID, her browser keeps on failing. The user has tried on IE, Chrome, and Firefox with no success. This seems to be an isolated case as most users that has been invited has successfuly created their Adobe ID. Can anyone provide any advise on why this is happening and how best to move forward.

Hi,We(me and my team) need an solution to the pop-ups of creative cloud. We work offline and need something to get rid of those pop-ups. Thank you.

Hi there,My adobe Enterprise account, owned by the company I work for, works perfectly when signing into Adobe Animate at my place of work. I was told by my employer that I could go home and sign into Adobe Animate using my same work account and work from home, signed in at two locations, with no problems.When attempting a sign-in from home, Adobe tells me "We can't find an Adobe Animate 2015.2 subscription associated with this ID."All of my coworkers with similar Enterprise accounts have had no issues logging in from home except for me. How can I fix this issue? Thanks! !

I had everything setup just as I wanted it for our SCCM environment. I built packages with the Creative Cloud Packager for a couple of different collections of Adobe apps based on our licensing agreements that I would simply update periodically right to package source files in our SCCM installation, redistribute and done. Why oh why did you remove the ability to edit a previously created package in the Creative Cloud Packager? What a huge inconvenience. I am really disappointed.

Hello !I created package via Adobe Cloud Packager with new cc2015.5 applications. But when I install this package to different computers  launch Photoshop CC2015.5 and try to check updates... nothing happens. Just choose Help->Updates... and Adobe Applications Manager doesn't run without any errors.

I receive the error below when trying to update systems silently. Has anyone else ran into? I don't have this problem updating and of the previous version of acrobat or reader with SCCM.I'm getting a message from Interactive Services Detection that"A Program Running on this Computer is trying to display a messageThank you

I am trying to install a CC package that I created with the Creative Cloud Packager.  I have random problems with some of our packages, but I created a new package with the whole suite and just can not get it to install.  I usually run this from a network share, but I have also tried copying it to the local machine and it still fails.  I have tried all the troubleshooting steps that I could find and still have no luck.Any help would be greatly appreciated.Here is the line that I found in the PDApp.log07/14/16 09:58:51:637 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4076 | The return code from the Adobe Installer Process is (7).Stopping the installation process.07/14/16 09:58:51:637 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4076 | Media Failed (AICY11.0)[Moved from general install forum to Deployment forum... Mod]

Hi there,    We have built a package and attempted to install on several Lenovo Windows 7 Pro 64-bit machines.  We get the same error on every machine.  The build for the package went fine, but I can't get it to install.  I've tried re-building the package and still nothing.  I can attach the PDApp.log file if needed.Thank you!Craig DurnenTechnical Support ManagerVegas PBS