Enterprise & Teams

I installed adobe Acrobat DC few months ago with an executable file. Is there any way to find out the serial number I had entered during the installation?

i am license manager and have used cloud packager with serialization file to migrate licenses from CCT creative cloud teams to CCE creative cloud enterprise. How can I verify that it worke?

Hello all.Here we have two campuses that I have an Adobe update server for say a BCampus and ZCampus. When I run the RUM tool at the ZCampus, it finds, downloads, and installs updates without a problem.Our BCampus is 40 minutes away, but I have a VM BAdobe server created for this campus, and the override file that is used to create the package is directed at this server/file. However, every time I run RUM tool on BCampus, it never finds any updates. it always returns with exit code 0. I can connect to the server on any Mac that I have CC installed on. I am not sure why this Mac lab does not "see" the updates that are available on the server for that campus. Any help would be appreciated.Thank you**I am kind of new to the in house Adobe server, but I set it up myself. Still working out some issues.

Hi, I want to deploy Acrobat Reader DC with SCCM, it works but I need to change a dll named AcroPDF.dll wich is in C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX because our soft use the older one.So with the wizard I modify AcroPDF.dll with the older one, I save the mst and I deploy. The mst is well used because the others changed I made with the wizard are done but the AcroPDF.dll is always the new one.So is it possible to change a dll used by Acrobat Reader?What is wrong if it's possible to do it? Thanks

I got an email saying "As part of doing business globally, Adobe monitors currency exchange rates in order to make adjustments to our pricing up or down as needed. You may be aware that currency exchange rates have fluctuated significantly over the last few years. As a result of recent changes in exchange rates in your region, Adobe is increasing the price of products and services starting on 1 May 2016. Learn more ›   As an Adobe Creative Cloud for education subscriber, your price won’t be impacted during your current subscription term. However, at the time of your renewal, which is scheduled for 4 February 2017, it will increase to reflect the price adjustment for currency exchange rates. The new rate will be A$28.99 per month."    What I want to know is how you can increase the payments by 100% and justify it by claiming exchange rates as the reason. What exchange rate between AUD and USD has changed 100%?Also, I believe that the AUD will be at parity again

We buy new PCs and laptops that come with a Acrobat Standard DC license. When you have a physical product key in hand, how can I bypass the "sign-in" to use the product feature ? We have several users that use these PCs and we don't individual users having to create Adobe IDs to use the software ? This is very annoying and never had this issue in the previous versions of Adobe Acrobat. Is it possible to license the software any other way when you have the product key ?Doing some research online leads me to "Adobe license customization" wizard. Where can I download this utility and how do I use this ? Are there any instructions available ?

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How on earth do I contact Adobe?  I am sick of getting e-mails from them that I cant reply to and there is no guidance about fixing up my account.Very frustrated.Steve

Hi,How do I add previously purchased license for Photoshop? I do have a team cloud with 6 licenses right now, but we have a few permanent licenses that we'd like to reactivate now after these machines have been reinstalled. I extracted a serial number from original installation, but adding that number in current team cloud is impossible because Adobe server claims number is too short.How can I activate these original licenses? Or add them to cloud? Or actually use them in any way?Thanks,Mario

Hi there,we use SCCM to deploy software and configured Reader DC similarly to how we used previous version of reader.Part of this process is make reader the default pdf handlerWhen deployed as part of a task sequence, Reader is not the default for any user. (Edge remains the default)When deployed as an application and installed by 1 user, reader becomes the default for that user, but no other users.Any ideas on whats needed to resolve this?

Hello,i need to create  a package for installing Photoshop CC on a Mac OS X. But, for the moment, i don't have Mac, i'm only on Windows environnent.So my question is " it's possible to create a package on a Windows 8.1 for install it on a Mac ? "Thanks for your anwser, Olivier

HiI have been told to ask this question on the forum regarding an error i am getting with Adobe Dreamweaver CS3, it is a Volume Licence Key used by my company, however it has reached too many activation's, and I no longer have access to the previous computers that it was installed on (decomisioned or scrapped).I have spoken via a webchat to get the activation reset, however I am still getting the following error when I try to activate my serial in Dreamweaver CS3.Please can someone from Adobe assist me.

I just signed up for Creative Cloud again and I trying to manage my team, but I always get the following error when I try:     We have detected an issue with your team Fibetco Creative Team. Please contact customer support to resolve this issue.What can I do to resolve this?Best regards,Gissur ThorhallsonFibetco Administrator

Goedemorgen,Kan er op een citrix server een installatie voor één user voor acrobat pro of acrobat DC. Zo dat de andere de andere users adobe reader gebruiken ?Dank bij voorbaat voor uw berichten.Met vriendelijke groeten,Marc GULICKX

He everybody,we try to install the german Version of Acrobat 2015.If i start the Setup is all german, but i cant Change the GUI-Language in the custom-install-menue. I can only choice "Englisch"I try to start the Setup with the Parameter "--Installlanganguage=de_DE". But, when i enter the Serial, the Setup says, that is an invalid key. When i use the Parameter LANG_LIST=ALL, i can enter the Serial, but dont Change the language.I try also, to Change the preferences in Acrobet itselfs, but, any choice is english.I try the Change the registry-keys, but nothing Change the language.anybody an idea?many thxRobert

Acrobat standard and pro 2015 are asking if I want them to be the default every time I launch the program.  How do I automate setting this to no so my users will never get prompted?  I know I can manually set it in options but I do not want me users to have to do this.  Is there a reg key I can populate to prevent it from asking?

To Who May Concern,I am using enterprise acct and try to download the softwares that approved from my company. I could download Dreamweaver and Photoshop but the illustrator won't download. the problem is the cloud said the download complete and I said the illustrator icon from download area jump back to install area, and I could not download it (as you can see I had tired to download so many time on the print screenPlease I hope someone could help me to solve it ASAP.Thanks

Hi All,I am getting a invalid key error popup while entering a Serial key for the Acrobat pro 10 version installation, which I received from Adobe worldwide Licensing website. previously  it worked fine for me. now I am unable to activate the software by using the same key. I contacted Adobe help site, they suggested me to post a query in forum.Message was edited by: Gayle King

I had a photoshop problem, it was fixed.  Somewhere I requested getting messages from a forum.I want to turn it off. Where do I go?

Have licence on Adobe Design Std CS5.5 5.5 MLP AOO Licence ukr (65121328)but can't find install software (my install disk broken)When I download from official site and install my code not accept.(Download Adobe Creative Suite 5.5 products )I think my licence work only with Ukrainian version of CS5.5, but I can't find download link.Need help:give me, please, link on software (UKR version, Ukrainian language)

HI, our company bought a volume licensing of Adobe CS 6. Recently, one of our employee quit his job and we would like to deactivate the Adobe software we installed on his laptop. He brought his laptop home and we cannot reach him anymore. How can we deal with this?

how can I update my packages, some of missing packages like (air)

Hi,I work for a very large ad agency with a site license. We all have cc 2014 installed on our work desktops and our mobile laptops. Since we are all logged into the same enterprise account, we cannot backup and use our individual preferences across creative cloud. If I change my preferences, everyone's prefs change as well. (It took us a while to figure out why our preferences kept changing.) Another issue is we cannot store files in our creative cloud account because there over 200 people logged in with the same account and it gets very confusing and unorganized.I would like to be able to share my preferences between my laptop and desktop as well as use online storage without having 200 other people's stuff in there too. If I log out of the enterprise account and into my personal account, I get constant reminders to buy Creative Cloud.There has to be something I'm missing here. Adobe can't be that short sighted to think that an entire agency under the same shared account would work.A

Hello,I'm thinking about deploying an AUSST and I can't seem to find any good technical information about how the system works. Do the clients all pull the information all at once from the server? How many clients can one server support? Is there any documentation that gets more in depth about the requirements?Thanks for your help.Steven

I had two occurences of this so far. I download different CC Packages via CC Packager on Windows.The package I last tried just consisted of Photoshop and Acrobat Pro, German, Windows 64.First we install the "Exception" which works flawlessly as it seems, as Acrobat is installed.Then we start the MSI and everything seems fine till then end, but when we want to start Photoshop we do not find it.Re-running the MSI does not help.Any suggestions?