Enterprise & Teams

What happened to my account? I've updated my apps but I'm being asked to purchase them. Did my subscription run out?  

When our team members logged on this morning most of our shared file location files were sent to the recycling bin. Here at our company we have built our synced files to be shared so we can back each other up for holidays, sick days, etc.. Now we are creating a separate network location to salvage everything that was sent to our trash on our respective workstations. It was strange that when we logged on this morning all our files "deleted" themselves. Has this happened to any other teams. My team was in panic but all files are in the trash and can be retreived. Quite distrubing. We recieved no notification that something like this would occur if Adobe initiated the event.  If it was a hack, it only affect our Adobe CC for Teams members. 

Hi, we're going to deploy Adobe Creative Cloud Desktop App using Creative_Cloud_Set-Up.exe. Below screenshot mentions that the desktop app has auto-update functionality however there's no way to test this until a new version of the client is release. Version 5.9 (which we have in the environment) seem to have this feature too but it asks admin elevation to update. Does the latest release (6.3) support true auto-update without the need of admin rights? Update apps to the latest release of Adobe Creative Cloud

License suspended even though it hasn't expired"We were unable to process the payment for this account. Please contact customer support(opens in a new window). Payment must be made within 90 days to keep the account active. You won't be able to add new licenses or assign existing licenses until then." I logged out and back in, uninstalled and reinstalled the app but the problem did not go away.   <Moderator removed invoice with personal information>

I have an Adobe account created with my uni email address, but due to the uni running everything I cannot even access the chatbot, let alone the plan that it turns out I have been paying for the last 6 months. I have contacted my uni, who can't do anything. I can't cancel the plan on Adobe because it says I have no plan for that account. I have tried everything I can think of to fix it, but it leads me in circles. Is there any way I can contact Adobe about this? A phone number, email address, anything?

I have an account under my school email, but there is literally no one to talk to. My paid plan disappeared...even though I was just charged a few days ago.    I tried reinstalling my apps or logging in, but they now say free trial.   Can someone help me? I've tried everything I could and checked the forms. I haven't found a solution and I have no access to directly contact an Adobe representative. 

The Adobe Reader don´t shows the option Fill & Sign to sign documents. I try reinstall the app but the problem persist. Previusly, in this PC I was have installed other version of Adobe Reader, I was uninstall the old version and install the new version from Creative Cloud Desktop but this problem persist. 

I'm 29 days from my renewal, and according to this link Manage your Teams licenses during the renewal window (adobe.com) , I should be able to update my plan 30 days before my renewal.  My account does not have the Update Plan button shown in the link.   See my screenshot below.   Am I misunderstanding what the link shows about how to manage my licenses during the renewal window, or is there something wrong with my admin account?   

Good morning, This is an issue that has been plaguing our workspace for over a year. I have several full Acrobat users, and many Adobe reader users. This issue effects them both. What happens is the Adobe temp files located at: C:/ProgramData/Adobe/Temp fill up with installer.bin and config.bin. This lasts until we manually remove those files from the directory. Could I have assistance on this issue? Additionally I have also commented on this community post, as it appeared to be the same exact issue detailed in this post: https://community.adobe.com/t5/acrobat-discussions/large-adobe-temp-files-no-clue-whats-causing-it/m-p/12710640#M347743 Thank you,Kyle

We have 3 adobe acrobat pro subscription of which one is via another vendor Digital River and 2 direct with Adobe.  We were requested by Adobe to switch the account with Digital River to Adobe direct so that we can easily obtain our invoices from the system.  After we made the switch, the other 2 accounts signed up directly with Adobe were totally eliminated. We are unable to use the accounts and it is a nightmare to get adobe support assistance.  Hoping someone from Adobe will catch sight of this and  respond to us as to how to resolve the issue.  

Is it possible to have multiple domains with different payments for each domain under one tenant?

Hello,I created a team account for my company, but I can't seem to find Identity under Settings. There are mentions of an Enterprise account, but I can't find a way to "switch" to an enterprise account.Could you help?

How to open support case in adobe online as admin. Unable to find create or open case option.Just a chatbot.

I'd like to have an account set up for 8-10 users in a business, paid by direct debit but with each having their own private files, as we all work on confidential documents.We'd all need the acrobat editor, a few staff would need some of the graphics software also.Is this possible?At the moment we have multiple accounts and it would be better to have a business sign up.

One of our systems installed the KB5034123 update for Windows 11 yesterday. Immediately after restarting, all Creative Cloud apps are now saying that "Your License Has Expired" and to contact your IT administrator for access.  The problem is that there is nothing wrong with the licenses. They are still active and work on other machines without this update. I've tried nearly everything I can think of and find to resolve this issue. Including... - Signing out and back in- Reinstalling CC and all apps- Trying another Adobe account with an active license- Checking hosts file for Adobe entries- Deleting old cache folders- Deleting Adobe user certificates- Deleting Adobe credentials in Windows credential manager We are completely dead in the water with using any of our Adobe products on this machine and desperately need a solution. 

Hallo I've installed The Creative cloud console from my enterprise license in my IMAC and it worked fine, then I've installed photoshop and lightroom but I had the error code 201. So following the community answers I removed everithing, the creative clud, photoshop and ligthroom, i also removed the AV cleanmymac, I deleted all the keys and files in the application root. Once restarded I installed the creative clud from a direct link and again after I've installe photoshop i've had first the error code 12000 and then the error code 201. I't looks like my connection it's not good but if I go to the web version it works well, also the cretive clud console works well. I can I solve it? Thanks Luca

In the Api Documentation of the Adobe Analytics, we could not find details regarding whether or not fields supported by Adobe endpoints can have null values.Is there any way through which we can find whether the fields can be nullable or not?API documentation link: https://developer.adobe.com/analytics-apis/docs/2.0/apis/ Is there any other approach through which we could find it would be helpful. 

I've been trying multiple times to cancel my teams membership before it auto renews, since it is now irrelevant for me, and I can't afford Adobe at the moment. BUT every single time I get in touch with customer service they put me on hold for 30mins and the ditch the call.

It is difficult to manage the Creative Cloud Desktop Application uninstallation in enterprise environment for multiple versions. Hence we are looking for an available parameter/solution to disable the Automatic updates of CCDA so that we can install/update the CCDA application latest version in our environment on quarterly basis.

Hi, I have a simple question. Do the enterprise/business licence allow 2 computers like a personal licence or only one?

You know things are not good when a company's support team member needs to get the support of Adobe just to unlock an account. A user had forgotten their password and ended up being locked out. The error they were when trying to log in and EVEN when trying to reset their password was : "For security reasons, your access is temporarily disabled. For more details, contact xxxxxxx" As an enterprise admin, why do I not have the ability to do this? I had to go through adobe chat support to get my team members back into her account.  An hour of time wasted!  I've noticed other deficiencies in the admin portal. For instance, I cant resend invites to users. have to delete and recreate the whole account just so they can get the email.  

Good afternoon,  in our company i manage an ETLA contract. I've a problem with an user  with with a regular InDesign license. After the log with AbobeID and after select the company profile the result is a page with the options for buy the license or start the trial version. I tried to remove the license and the profile from admin console and starting from the beginnig creating the profile again and assign the license. The problem still the same. Any solutions ? Thanks.

Hi everyone, hope you're all doing fine!Is there anyone that have faced a similar issue? obs:I have recreated the app over 3 times!I have checked my internet connection, I got 200 mb of uploading.... Recenlty I was packaging the adobe package from the AdminConsole, transformed into a intune file, but when I'm uploading the file, it never crosses the 56% mark, I was checking and it looks like the WIN32app is 30GB according to the intune documentation. This pacakge is composed by: **Adobe Substance 3D Stager** - V 3.0.2 **Adobe Substance 3D Modeler** - V 1.1.0 **Adobe Substance 3D Painter** - V 9.0.3 **Adobe Substance 3D Designer** - V 13.1.2 **Adobe Substance 3D Sampler** - V 4.4.1 **Adobe Premiere Rush** - V 2.7 **Adobe Prelude 2022** - V 22.6.1 **Adobe Premiere Pro 2024** - V 24.0 **Adobe Photoshop 2024** - V 25.9.1.626 **Adobe Lightroom Classic** - V 13.4 **Adobe Bridge 2024** - V 14.1.1 **Adobe Illustrator 20

I have tried reinstall the cloud app and nothing seems to fix this so I need you guys to sort this out in back end.  

I was issued a profile at the company i work for for the adobe CC.Recently there was a change in adobe organizational managing accounts as an admin -- something like that, and they created a new profile for me, with the same email address, and when i signed in one day it asked do you want thatsbyers or personal.  What is this? Seems the older business profile turned into a personal profile that is connected to me because of the email address. Now i get emails about the personal profile not having a current cc on file. when i sign into the personal profile i look for remove or delete and there is none. How do I remove this personal profile and just have the business profile with the one email address that is linked to the business account?