Enterprise & Teams

activity report: I would like to reclaim licenses if a user has not had any activity in 90 -120 days

Hello,      I am trying to add a user in the Admin console but it always comes up with the message "Something went wrong. We're working on the problem. Please try again later.".  I have tried using different browsers, different computers and even different networks to log in to the console.  But it never lets me add a user and I always get the message.

My personal account is my work email account for Adobe Creative Cloud. We have a business account for the rest of the workspace for those who use Acrobat. I am the the only one who uses Creative Cloud at my workplace as I am the marketing department. When they moved my account to business my premium access was removed from the work email address and added to the business account. This is fine, except the only way to move my projects over is to send a link ONE BY ONE for over 3 years worth of projects in Adobe Express to move them to that account. Does ANYONE have any other advice on what to do? I have gone back and forth with the chat support all morning and have been transferred back and forth with no real answers here. Basically, at this point, I want to just reverse being added to the business account and go back to what I have been doing for 3 years now with my previous plan. Just getting that done has been a hassle. Please someone give me some advice. I am currently on the 30-day

To whom this may concern, I would like a refund from multiple unauthorised fraudulent transactions on my card of a total sum of £400. For a subscription product which has been wrongly authorised.  I have never used your product before and I am failing to understand how all these transactions came about at one time.I am in desperate need of my money to be returned to my account due to financial difficulties and dependents. Tashinga Mtisi  

Hello all and greetings from Portugal, I'm new with Adobe Admin console. I've inherited a client where they have 4 different companies (from same group) and only 1 had Adobe Enterprise plan.We would like now to make licenses available for the 3 other companies, maintaining they're identity, etc.Is it possible to do it?Best regards,Diogo Sousa

How can I contact Adobe with an issue about software All Aps not functioning after renewal of licenses?The support request form does not let me fillin a product name and send the request.

I deleted a user from the admin console, tried to make the backup as usual, but received an error message accompanied by an email indicating that the backup could not be performed. As I was told, I tried to make the backup again but I can't because the user appears active in the user list but when I click to delete it gives me an error because it is already deleted. In short, the user is deleted, it appears as active but I can't get it backed up.  

i have setup the SAML SSO auth along with Azure. When i try the Test Sign in from the Azure Entreprise Application i am challenged with the SSO Auth but i get the message :to note that Authentication under adobe directory works fine when i try the Test button, Domain has been joined successfully and the Sync has finished after doing the Provisioning from Azure Enterprise application.Does anyone know how to solve this error message?  

We have a weird issue, we have an air gapped network and i need to update the licesne of our Adobe Pro, which we vertuilize. We have an offline installed we get from Adobe to do this. Odd issue where if i run the packaging tools in VMware Application Volumes mangager and then try installing Adobe pro, it will promt that it cannot reach out to Adobe to verify license. Sounds like installer right? Well same VM, if you isntall from the same downloaded installed with out App Vols running it installs fine with no issue. Tried this on a couple different VM's and no matter what, if its trying to package with App Vols it then thinks it need to reach out to Adobe and fails. Im at a loss and its not exactly and easy problem to Google.  Any suggestions are appreciated.Thanks

Um for some reason, since Oct. 2023, I have been charged twice a month for two separate plans. Either Im stupid and signed up for the wrong plan but I used my university email to make an account as I was supposed to have a discount for being a student and I remember it telling me it was supposed to only be 20 something a month becasue that was the deal at the time but now I have admin access. But its not normal, I Im the admin and the student so I think im paying for both but I dont know how I ended up with this situation and now to cancel it. its like 200+ bucks and adobe wont help. The chat bot just shows me my billing info but it only shows the creative plus all apps charge (64.03) and then another which I dont know what it is for (37.35) Im spending so much money and I dont even need it for school this semester!!!!! Help please!

Goodmorning,Our company has about 10 people using Adobe Expres, I as the admin don't have a licence.Is it possible to add a font for these 10 users, but from within the admin console, or do al 10 people need to add this themselves?

Hello,I've been working for 3 months on my old schools adobe account thinking that I was on my new schools adobe account, Yesterday while trying to work on Illustrator I wasn't able to access my files (it was saying that the files couldn't be found and that I needed to contact the owner of the account the file was on to open it). Im guessing my old account got shut down. PLS help I have no access to my cloud and might have lost all of my work.

For a large organization where we are automating as much as possible, would be nice to have the ability to assign Admin Roles to a group which is synched from Azure AD.

HiI have a personal subscription for Lightroom CC and a work subscription for Acrobat Pro CC. Whenever I am signed in with one account for one app I can't use the other any more and vice versa. What am I doing wrong please?I am using Mac OSX 12.4.RegardsRalf

My account manager does not respond anymore. How can I reach them? I just want to renew our annual license...

The last time I used creative cloud, I was on a school account. That school account has now been deleted and now, every time I open creative cloud, it gives me a sign in page. There are no options other than a sign in button, thus meaning I cannot sign out because I cannot sign in. I deleted and reinstalled creative cloud multiple times. Please help, I cannot use any Adobe apps because of this.

I have two profiles with my Enterprise plan, one under my work email, one under my personal email (which I mistakenly set up because I didn't realize which plan I was signing into).  I never use the free account, and I already have a separate photography plan that I pay for, separate from the company account.  I've looked at all the support documents on how to delete an account, but I don't seem to have that option when I'm logged into the free plan.  So, three profiles:Personal photography plan (no changes, personal email)Enterprise plan (no changes, paid for by my employer, employer email)Enterprise plan free (I want to delete this one, personal email) How do I delete it the free one? Do I need to contact my company's administrator? Thanks.

I have two licenses in my CC and I need to delete one. I don't want to keep paying until the renew date. How do I do this? Why is so hidden and complicated?

請問我們公司希望能使用 Analysis Workspace 的功能；在登入 Admin Console 時也遇到相同的登入問題提供在登入時出現的畫面截圖＝＞Analysis Workspace   與 Admin Console還想再請幫忙確認是否能夠提供操作說明，已幫助我順利登入帳號～以上還請幫忙回答覆，謝謝您～

Hello,   We cannot access Admin console. Since last week we receive information that our company is being migrated to VIP Marketplace.   "Your account manager has made a change to your Adobe Value Incentive Plan (VIP) membership. Your products, services, users and VIP number have not changed. You can access Admin Console as soon as migration is complete. This may take up to 24 hours. Learn More"   However it has been a week and we still receive the same message.   Anyone experience the same issue?   Thanks   [Moderator moved the thread to the correct forum]

Hi,This thread raised the same issue and by May 2016 there was no particular answer to it except for registry snapshot comparison during installation and prompt appearance that was involving re-installation:https://community.adobe.com/t5/Enterprise-Teams/PDFMaker-Disabled-in-Office-Apps-After-11-0-16-Install/td-p/8333901 Could you please tell me if you created a reg key or any other way to disable this addin check and therefore prompt?Citrix RDS environment with golden image so Do not show this message again doesn't work.Has to be some User Configuration GPO solution.

I have already set up Single Sign-On (SSO) with Adobe. Is it possible to include a "Continue with Microsoft" button on the login page, similar to this: We are currently using the default Adobe login portal for authentication. I'm interested in exploring the possibility of having a custom domain or a custom login portal for our organization. If this is possible, could someone please guide me on the necessary steps?

Hey so i have a federeated domain attached to the admin console. We can currently single sign on. I believe this was set up through AD connect but not sure as it was done by a previous person.The workflow was to create a user in admin console and then single sign on will work with their active directory login. When i try to enable sync, it wants me to go to azure and set up a sync source. I can follow the instructions, but we already have an item in there called "adobe identity management".  I can see users authenticating to this when i use the activity -> sign ins. This application has the id of 6aba272b-e383-44cd-8eda-34c66dfd9546 When i get to the provisioning part, the application says: Out of the box automatic provisioning to Adobe Identity Management is not supported today. Ensure that Adobe Identity Management supports the SCIM standard for provisioning and request support for the application as described here.But i can add another application with th

Guten Tag zusammen,leider kann ich zu unserem wahrscheinlich ganz banalen Problem nichts finden, daher erlaube ich es kurz zu erläutern. Wir sind ein kleineres Unternehmen und nutzen Adobe für Teams und haben dazu zwei Creative Cloud (Alle Applikationen) Lizenzen. Die eine Lizenz nutzen wir im Stammhaus mit einer Adobe ID an zwei Computern gleichzeitig, was keine Probleme macht. Die andere Lizenz wird von nur einer Kollegin im reinen Homeoffice benutzt mit ihrer eigenen Adobe ID genutzt. Die zweite Lizenz ist notwendig, damit die Kollegin nicht ständig einen anderen Computer abmelden muss.Leider gelingt es uns nicht, aus den zur Verfügung stehenden jeweils 1 TB Cloud Speicherplatz je Lizent eine gemeinsame Cloud mit 2 TB Kapazität zu machen, in der dann ein echtes geteiltes Arbeiten möglich ist.Ist das überhaupt so möglich und wenn ja, wie? Wir würden uns freuen, wenn jemand helfen könnte. Viele GrüßeE. Friderichs

Hello, Does anyone know how to enforce a user's storage quota within the admin console?There should be a way to enforce (to prevent abuse) and adjust these quotas as needed. By default, users have 5GB allocated to their account, but we discovered several users are storing far beyond the storage quota - exceeding 1,700% above their quota! Chat support said there is no way to prevent a user from going over their quota and can use as much of the total allocated space for our tenant. This would mean that a user could store over 1TB of data in their personal Adobe folder! They also recommended that I submit a feature request, but it's baffling that it is not already a feature! I sure hope they were wrong and just didn't know the answer. Hopefully, someone here can assist!  Thanks!