Enterprise & Teams

We recently deployed the 64-bit unified installer. For the most part it works great, standard users get basic Reader functionality, and licensed users can sign-in and get the install upgraded to Pro. However, there are several of our Pro licensed users that never get prompted to upgrade to Pro after signing in. We have uninstalled/reinstalled dozens of times, signed-in and out, ran the Adobe cleaner tool, etc. Why do some users just never get the prompt to upgrade to Pro? Is this a client issue or license issue? Is there a way to trigger the "upgrade" process when a licensed user is signed-in? It seems to be an automated process that happens upon sign-in, but no way to manually trigger it.

Hello Stock Contributors Community,I'm facing a rather vexing issue that I'm hoping someone here can help me with. I'm an instructor at a youth school in Denmark, and I've been teaching students how to use Adobe Firefly within Photoshop, specifically for Generative Filling, under an enterprise license.The ProblemMy account has been blocked from accessing Firefly within Photoshop. This has been a significant disruption, as I use this feature extensively for my teaching sessions. My suspicion is that the blockage occurred in connection with my teaching activities, although I'm not entirely sure what prompted it.License DetailsI want to make it very clear that my license is an enterprise license and is deployed, meaning it has been administered via the Adobe Admin Console. This is not an email-based license; it is a deployed package installed by our account admin. So, it is valid and should be operational.Previous Attempts to Resolve the IssueAdobe Live Support Chat: Spent several hours w

Hi ,  Right now I am downloading the MUI's for adobe reader from here:https://get.adobe.com/uk/reader/enterprise/Can you please provide me if there is a feed (or) API that publishes the release versions for the enterprise releases ? I need this to automate the downloads for the newer releases. Thanks,Rama.

Hello, I am hoping someone is able to help me with this; I work in an enterprise environment and have a person whose Adobe Acrobat Standard keeps crashing while editing files; I tried reinstalling it and running the Acro Cleaner tool to make sure there were no files sitting around after I uninstalled.  I am going to post the crash report we receive every time, it does not change; it is interesting as it refers to error 0xc0000005; which is a permissions issue? However that makes no sense since they have permissions to the file and can edit it? Either way, the crash report will be at the bottom.  Their adobe version is all up to date and has the latest update from here; https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2023.html#dccontinuousseptwentytwentythree Any help would be much appreciated. Thank you 🙂 <?xml version="1.0"?><!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dt

Hello, I can access Firefly on my District Login but not my Classroom Account. I am logging into both accounts using Google single sign-on. I spoke with my IT department, and they said that Firefly is enabled. Why can I not access it in my classroom account? I want to show teachers how to use it in their classrooms, but I do not have access to my classroom account.

Hi everyone, Is it possible to use the Workfront API to search/add to an existing project using the Ref # and how would that be structured in the URL? Thank you,Shane

hallo ich kann irgendwie meine testabos nicht kündigen. bitte kündigen sie fürn mich alle abos danke

Hello.For several weeks now I have been trying to find at least some information on how to update Adobe Acrobat via AUSST. Everywhere someone writes that you need to read the documentation, but it doesn’t even have a code for the command --filterProducts= ???? And why, when installed Acrobat DC on a computer, it removes Adobe Reader?Actually there is a lot of problems with Adobe Acrobat...

Hi  I have a colleague which have a issue to get the right adobe reader pro version.What version is needed to get adobe reader Pro ? Kind regards John 

Bom dia Galera Sou o Admin das contas que gerencio do Creative Cloud e gostaria de criar uma pasta compartilhada onde todos os usuarios fosse capazes de ter acesso e salvar aquivos la , sei que é possivel fazer isso com arquivos e bibliotecas , mas minha ideia é criar uma pasta compartilhada para todos os usuarios.

Hola, les escribimos desde un centro de investigación en España  y necesitariamos saber que tipo de licencia deberiamos comprar para su utilización en un proyectos de investigación arqueológica y las condiciones de la misma (número de licencias, periodicidad, etc.). Podrían indicarnos con quien podemos ponernos en contacto para que nos asesore sobre estos temas,Muchas gracias

Hello,I don't need links to the AUSST and RUM setup pages, I have read your documentation thoroughly.  I am able to grab updates for most products from my on-prem AUSST server.My understanding is that it is supposed to apply security updates to Reader and Acrobat within the same release, but RUM is not updating Reader.Client has Reader version 2019.008.20071, AUSST has both AcroRdrDCUpd1900820081.msp and AcroRdrDCUpd1900820081_incr.msp available.  When running Remote Update Manager on the client, it tells me no updates are available and returns code (0).Please advise.

Hi,I want to delete my adobe account. I use another account and I don't use anymore my current one. I wish to delete it but I can't figure out how.Thanks!

I'm trying to convert the rest of my users with Adobe ID to Enterprise ID, and Adobe has supplied a beatiful solution doing this by CSV files. Excellent. Except it doesn't work. Every time I try, I get the same error message: We're sorry, something went wrong uploading your file.I've tried Windows, I've treied Mac, I've tried Firefox, Chrome, Safari. I've tried with English and other languages, and each time I get the same error message. I've even tried downloading a template, and uploading that same file again. Still the same error. Has anyone seen, and gotten around this error?

Hi, Can user assigned with 2 products with 2 different VIP numbers  running the products simultaneously.Currently, the user need to sign in and out repeatedly when opening one another.

Hi I need to renew my ETLA contract but my account manager does not work anymore for Adobe (I'm guessing that due to the emails to his address were bounced back) can someone reach me for signing the renew of the contract? is quite urgent thanksValerio Casarin - Digital Manger in ENVU - valerio.casarin@envu.com 

Also having the exact sme problem installing Photoshop v22. Gets to between 73 and 75%, and then fails. Tried restarting, still fails. And since I work for a company that sets the firewall and Antivirus software, I not only can't uninstall it, but I can't even turn it off.  You need to fix this, and not expect your customers to jump through hoops trying to make it work. It's obviously a bug. As it stands, I can't use Photoshop at all at this point. 

We use Creative Cloud for teams, and need the ability for multiple designers to use the same Cloud Files and Folders. Mostly Illustrator and Photoshop assets.  Rather than share each cloud file individually (which is inefficient and doesn't allow for a single, team-wide folder structure), how can we allow multiple users to collaborate on the same set of Creative Cloud folders and files, as we would using Google Drive, Dropbox, etc?   Seems like a simple feature enabled by most cloud storage providers but I can't seem to do this in Adobe. Please help! 

Boa tarde.Tenho uma licença de Lightroom atribuída a um utlizador mas removi esse utilizador e tentei atribuir a licença a um novo utilizador.Porém, a licença não está a dar para atribuir.Como posso resolver o problema?Envio prints para demonstrar.Obrigado.

  We have around 12 admin's for various reasons and departments. Only 5 of those actually need an email notification when someone is requesting access. I was infomred there is no way for admins to limit notifications or shut them off. I am requesting at a very basic level the ability for admins to shut notifiactions from anotifications@adobe.com off. A higher level select which notifications they receive, software, access requests, feature changes, student requests, employee requests etc... 

Hi!Not the best experience tbh, I can't log a ticket because the chat service isn't available and Adobe seemsto have killed off the email support. I love communities but not for specific supportcases. So that's problem one. Second problem and why I needed to log a ticket is because when I add "User.1@mydomain.com" via email and enter users first and last name it changes to Users2 name but the email stays as "User.1@mydomain.com"User2 isn't even setup in Adobe. Check Azure and there's not a single trace of User2 in the User1 profileAnd I can't manually change either. What do I do? 

Hi I want to deploy Adobe Remote Update Manager (run the exe file as a scheduled task) on all PCs in my organization at a scheduled interval with command line parameter to check for and install any needed updates. I have configured the task to run with this command: RemoteUpdateManager.exe --action=install   I understand from the documentation (Use Adobe Remote Update Manager) that the tool require the Adobe Creative Cloud Desktop app to update some products (Creative Cloud product), while some other products do not require this.     On my virtual test PC (clean installed). I have installed a Creative Cloud Desktop app and one product (InDesign). When I run the tool I see in the log:   10/06/21 07:58:29:911 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 1276 | Failed to find the UpdaterCore library at (C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterCore.dll) path10/06/21 07:58:29:911 | [INFO] | | AAMEE | Utilities | RemoteUpdateMana

When the figure 1 step is checked, it jumps to the figure 2 problem, it's always been like that, it's never worked.

Unable to sign in to Adobe DC Pro/Creative Cloud.We have a user provisioned with adobe acrobat DC Pro, When signing into the app, it says "you do not have access to this service. please contact your it administrator to gain access" though the user is added to the correct subscription group. User is using a MAC, we tried to sign the user in to adobe.com in different browsers/computers. And the issue persists.

How do I get my VIP ID? can anyone advise please