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T
tgy7t94014365
Participant
June 26, 2019
Question

Couldn't open encrypted pdf file

  • June 26, 2019
  • 1 reply
  • 10505 views

Hi,

I have a problem that I couldn't open my encrypted pdf files which was working properly. I remember that I faced the same problem and I played with Adobe Reader>Edit>Preferences then I remember but I'm not sure that I changed Security or Security9Enhanced) configurations. Then it worked.

Please help ASAP.

Best Regards,

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 28, 2019

    Hi there!

    Sorry to hear about the trouble caused again.

    While opening encrypted PDF file, is there any error that appears on the screen or it simply doesn't bring any content on the screen while clicking on it?

    • You might have changed the security settings through preferences. You may try the same once, and if this makes any difference-

            Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced     Security">OK>Reboot Reader

    Let us know if this doesn't help.

    Thanks,

    Akanchha

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