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Jorge1234
Jorge1234
Participant
October 12, 2018
Question

Error close program message

  • October 12, 2018
  • 2 replies
  • 444 views

When I download PDF files of a certain size the program doesn't allow me to open them and it shuts down. I have no issues with smaller PDF files.

    This topic has been closed for replies.

    2 replies

    AnandSri
    AnandSri
    Legend
    October 12, 2018

    Hello Jorge,

    What is the dot version of Adobe Reader installed? To identify the version, please take help from the article Identify the product and its version for Acrobat and Reader DC

    I have not received any file as an attachment, I have sent you a private message, please share the sample file in that private message.

    Thanks,

    Anand Sri.

      AnandSri
      AnandSri
      Legend
      October 12, 2018

      Hello Jorge,

      We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

      Is it a Mac or Windows machine and what is the version?

      As you mentioned that it is with specific PDF, are you getting any error message while opening the PDF file?

      Is it possible to share the PDF file with us so that we can test it at our end?

      Make sure that you have the latest version of Adobe Reader version 19.008.20074 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader and check.

      Let us know how it goes and share your findings.

      Thanks,

      Anand Sri.

      Jorge1234
      Jorge1234Author
      Participant
      October 12, 2018

      Hello and thank you for responding. Im using a Windows PC. Any PDF file

      over 3ooo KBs when opened causes the Adobe program to shut down.

      Jorge A. Alvarez

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