Skip to main content
Cannot Access Account
Participant
October 17, 2018
解決済み

How to deal with "no longer have access to account, contact customer service"?

  • October 17, 2018
  • 返信数 1.
  • 1139 ビュー

Whenever I login to Adobe Acrobat Reader, it doesn't allow me to login, and the popup says that I no longer have access to my account. I contacted customer service and they directed me here, any way to fix this?

    このトピックへの返信は締め切られました。
    解決に役立った回答 John T Smith

    This is a public forum, not the link to Adobe support

    -other users here can't help with an account problem

    -you need to talk to someone at Adobe who understands your problem

    Be sure to remain signed in with your Adobe ID before accessing the link below

    -you must also allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact/support.html

    返信数 1

    John T Smith
    Community Expert
    John T SmithCommunity Expert解決!
    Community Expert
    October 17, 2018

    This is a public forum, not the link to Adobe support

    -other users here can't help with an account problem

    -you need to talk to someone at Adobe who understands your problem

    Be sure to remain signed in with your Adobe ID before accessing the link below

    -you must also allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact/support.html

    Cannot Access Account
    Participant
    October 17, 2018

    Customer service literally just sent me here

    Legend
    October 18, 2018

    Nevertheless, only they can help. Sometimes customer service reps go rogue and say any old rubbish to get people off the phone, near as I can see. Please try again, and if they refuse to help, please ask for a supervisor. Be sure to say it's an account problem NOT an Acrobat Reader problem, there is no support for Reader. Have all the info on the services you've paid for.