How to deal with "no longer have access to account, contact customer service"?

Forum|Forum|7 years ago
October 17, 2018
1 reply
1139 views

Whenever I login to Adobe Acrobat Reader, it doesn't allow me to login, and the popup says that I no longer have access to my account. I contacted customer service and they directed me here, any way to fix this?

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Correct answer John T Smith

This is a public forum, not the link to Adobe support

-other users here can't help with an account problem

-you need to talk to someone at Adobe who understands your problem

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

John T Smith

Correct answer

Community Expert

This is a public forum, not the link to Adobe support

-other users here can't help with an account problem

-you need to talk to someone at Adobe who understands your problem

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

Cannot Access AccountAuthor

Participant

Customer service literally just sent me here

T

Test Screen Name

Legend

Nevertheless, only they can help. Sometimes customer service reps go rogue and say any old rubbish to get people off the phone, near as I can see. Please try again, and if they refuse to help, please ask for a supervisor. Be sure to say it's an account problem NOT an Acrobat Reader problem, there is no support for Reader. Have all the info on the services you've paid for.

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