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johnl95222603
johnl95222603
Participant
August 25, 2018
解決済み

I can’t get a document to open from a government website.

  • August 25, 2018
  • 返信数 2.
  • 1358 ビュー

I am trying to open a document from a government website but can’t. It asks for Adobe Reader 8 or higher and i have just downloaded it from the Apps store.

    このトピックへの返信は締め切られました。
    解決に役立った回答 Test Screen Name

    1. Do NOT get Reader from the Microsoft App store. That's not Acrobat Reader, it's a different and obsolete product called Acrobat Reader Touch, which can't open these files. Go to http://get.adobe.com/reader . It's a pity this old software is still out there, but it's needed by people with some old versions of Windows RT.

    2. You get this message if you try to open some forms in a web  browser. If you see the message, download the current file to your desktop, then open the download in Reader. Let us know if you need help with that, telling us your system and browser.

    返信数 2

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    August 25, 2018

    What operating system do you use?

    T
    Test Screen Name解決！
    Legend
    August 25, 2018

    1. Do NOT get Reader from the Microsoft App store. That's not Acrobat Reader, it's a different and obsolete product called Acrobat Reader Touch, which can't open these files. Go to http://get.adobe.com/reader . It's a pity this old software is still out there, but it's needed by people with some old versions of Windows RT.

    2. You get this message if you try to open some forms in a web  browser. If you see the message, download the current file to your desktop, then open the download in Reader. Let us know if you need help with that, telling us your system and browser.

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