Questions

I have forgotton the permission password to a document I created.  Is there a way to recreate the pdf document after you forgot the permission password?

Здравствуйте! У меня стоит Adobe Acrobat Reader DC версии 2017.009.20044 с интерфейсом на русском языке, а после обновления язык интерфейса меняется на английский!? Как сделать,чтобы язык интерфейса и справки оставался на русском языке?. Спасибо. Александр.

I can't find a way to turn on any accessibility features. I need to read a PDF but my vision is too poor and according to a Google search I should be able to access it through the edit setting but it wants me to buy a subscription. I have never heard of a disabled person being forced to buy a subscription to turn on accessibility features. I'm using Adobe Acrobat which came installed on my Samsung S20 Ultra phone.  The PDF will not even allow me to increase the font. I need to increase it and reflow the text so I can see it. 

I did a document on Adobe reader dc but when I email its not open and just gives you a message ofPlease wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download. For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader '

Before I was able to see the fill Fill and Sign Toolbar with Acrobat DC (as seen in image) when using fillable PDFs. No I only see B and C in the tool bar.How do I get the full toolbar again? I really need to use the buttons in A.Please and thanks.

Hello there!I am using Adobe Acrobat Standard 2017 at work and have an issue with highlighting that I could not find in Web: highlighting copies itself to all pages in a document - when I highlight something on one page, the highlighting (only) shows up at the same spot on every other page, even when there is no text to be marked. There are no available properties to change it that would be easily accesible (I thought maybe it's locked somehow?). Also, there are no software updates to be made. Please advise?Best regards,Agata UPDATE 21/04Apparently all commenting tools are repeating themselves on each page BUT not for each document... What settings are responsible for this? Anyone?

Requesting Adobe assistance with error Adobe Acrobat 64BitMAPIBroker has stopped working. Product: Adobe Reader DC Continuous Release 2020.012.20048(Abobe Reader DC 64BitMapiBroker.exe file product version 20.12.20041.394260)Additional productsMicrosoft Server 2012 R2 (6.3.9600 N/A Build 9600) - Windows update 2919355 is installedOutlook for Office 365 (16.0.12527.21230) 64-bit Procedure to reproduce error1. Open Adobe Reader DC.2. Open a PDF file.3. Click the email button.4. Outlook new message appears with PDF file as attachment.5. Send email is successful.6. Reader DC: [File] --> [Close]7. Reader DC: [File] --> [Exit]8. Error message: Adobe Acrobat 64BitMAPIBroker has stopped working -- [Close the program] Notes:Executed from Windows Server 2012 R2 desktop.Outcome is the same whether Outlook is open or closed. Troubleshooting steps completed.1. Tested Outlook MAPI API (1 of 2): successfully sent image as file attachment using Snipping Tool. No error message

Several months ago I found I was unable to type anything into the Find or Search tools fields in Reader DC.I can click and place an I-bar cursor. I can highlight and copy text. But when I type on the keyboard, nothing appears in the Find or Search tools fields.I always have had the latest version.I searched on these forums and found at https://forums.adobe.com/thread/2208416that I could try removing Reader DC using Cleaner tool and then reinstall Reader DC from  http://get.adobe.com/reader/enterprise/ . I did that with no change in the issue.Please advise how to further troubleshoot. Thank you.

I've been trying to sign in to access my Document Cloud but the prompt window doesn't load, it stay white like in the picture below. I've tried with both the "Sign in" botton on the upper right corner and the one in blue when I go to the "Document Cloud" tab. I also tried this toubleshoot [https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html ] in case it could help. Any idea how to fix this or make the prompt load??Thank you, Mercedes 

I am not able to access my cloud account on my laptop, However, I can on my cellphone and my Ipad. I don't understand what is wrong with my laptop. I get this message when I click on : se connecter when I am on the app Adobe Acrobat Reader DC.  Message I get : Mise à jour requiseVotre navigateur ou votre système d’exploitation n’est plus pris en charge. Vous devrez peut-être installer les dernières mises à jour de votre système d’exploitation.  En savoir plus....When I click on : en savoir plus, it is a website with many updates I have to do. I did all of them and it still doesn't work. 

Hello, Recently adobe charged me for subscription and I cancelled it immediately expecting to get my money back but I have not been refunded and now there is no status in my order that I had an subscription with Adobe or that I was charged.  I still have the order details in my PayPal account. I'll be attaching the files If anyone could help me get my money back then that would be greatly appreciated.

Hello, We have a reproducable error when trying to open PDFson Adobe XI.  The PDF will load but about 10 seconds later will immediately crash.  Thie happens 100% of the time. I followed the instructions to create a dmp file and am looking for a place to uploaded it to as well as the PDF itself for review. This only happens on our Windows 10 Dell 5070 thin clients.  Regular Windows 10 systems work fine. Please let me know any additional information I need to provide? Thank you,Brian     

Hello,We are using "request signature" everytime we have a new employee that needs to fill out his application and sign. Everytime after our employee is filling out the document and sign, at the end it shows an error that says "we can't process your request, please reload the page and try again". After this, the employee signs again and then it works. How we can fix this error, so we don't need to reload the page and do the whole process again? I will attach a picture of the error. Thank you! 

We use custom stamps to help track progress on jobs. In the below image you can see the two stamps for Mill and Inspector. The boxes below also have stamps in them but for some reason the stamp is no longer visible. The stamps are still there as I can select them and look at the properties but I cannot see them. I have no idea what is causing this issue. Anyone have an idea? It will be a lot of work to get these stamps replaced in this 30 page document if I cannot make the current stamps visible again.Kim

Hi, I have installed Adobe Reader DC and it added a option called ''Read'' in my context menu, it has a higher priority than ''Open'' has, so when I double-click on a pdf file it automatticly opens with Adobe Reader DC, I would like to remove this, because it takes a lot of time now to open the other PDF app I have to use way more often. Is there a way to remove the ''Read'' option from my context menu?  

I have a very expensive subscription for Adobe Acrobat DC Pro on one computer. I have Adobe Reader on my other computer (two computers total). I get notifications on the Reader computer that I should upgrade to my Pro license.  But when I do that, the person using the other computer cannot use Pro.  I have reverted to Reader.  My question is:   How to I turn OFF the notifications to upgrade to Adobe Pro on my other computer.  Thank you.  

Hi Team,I unable validate the signature and it throws an error....  Certification by xxxxxxx invalid.... Can you please help with this? I tried to validate in different PC but issue remains same.   Attached error screenshot below.    

I just got a new laptop and first of all, I can't get my files to automatically open in adobe when I click on them When I open a pdf and save it, it saves it to the adobe program and I want to save it in one of my files or folders and not adobe.  It is very inefficient and confusing.

Regarding two old laptop PCs:Is there a recommended version of Acrobat Reader to install on the Win95 laptop?For the Win98 laptop, it appears Acrobat Reader 5 is recommended. Would 5.05 be better than 5.00?Message was edited by: A. W. Collins

I created a pdf file with buttons that are linked to the video tutorials on YT. Buttons work in a PDF file on a computer, not work on a phone. What do I need to do for the hyperlinks to work on the phone too?

I need to use windows software restriction policy to only allow certain software to run. I added AcRoRD32.exe but when I open Adobe reader I get the message: "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator" I would like to know what other file must I need to whitelist for adobe reader to work.Thanks all. 

Acrobat crashes whenever I open a menu item. Cannot print, view preferences, Generate system report, etc. It will let me select and run the Repair Installation but it does not resolve the issue. I've uninstalled and reinstalled multiple times. I've ran AdobeAcroCleaner_DC2021.exe and WiseCare365_5.8.4.578 after uninstalling and before reinstalling Acrobat. For readability, I attached a text file with everything I think I tried. The screen show shows Acrobat's version.   [Post moved to the Reader forum, and title edited to reflect the actual application name. -Mod.]

Acrobat Reader crashes whenever I click to open most menu items. Cannot print, view preferences, Generate system report, etc. It will let me select and run the Repair Installation but it does not resolve the issue. I am running in admin mode. The crashing problem also happens with other regular and admin accounts on this computer. I've uninstalled and reinstalled Acrobat Reader multiple times. I've ran AdobeAcroCleaner_DC2021.exe and WiseCare365_5.8.4.578 after uninstalling and before reinstalling Acrobat Reader. After running AdobeAcroCleaner_DC2021.exe I found a lot of other registry entries, which I manually removed from the registry. Acrobat Reader crashes if I try to open the preferences, so I added REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0. Even so I do not get a crash report. My computer is:Product: Windows 10 Home 64 bitVersion: 2009OS Build: 19042.1165 The event log error:Faulting application name: AcroRd32.exe

Mac users are not able to print secured documents after Adobe updated the Acrobat software a couple of days ago. Please fix right away. My clients cannot print their secured documents we sent over with permission to print! 

Hii am trying to use the layers feature but on every pdf I try the options are greyed out even though there are several layers on each document. Can anyone point me me in the right direction to resolve this please before I tear my hair out. ThanksD