Questions

Can’t find the “layers” icon. It is missing on the icons on the left of the screen on both my iPad and my windows desktop computer

Hello,where can I download the 64-bit offline installer for Acrobat Reader?On the Enterprise website, when selecting a non-MUI version, only the 32-bit version is offered - the 32/64 option is only available for the MUI version. Thanks and regards, Martin

I was using Acrobat Reader to view and comment on a couple PDFs which are located in my Google Drive for Desktop. After closing my laptop, walking to a different location (on the same Wi-Fi network), and upon opening it back up again, I was presented with a "Bytes not ready." error pop-up in Acrobat Reader. When clicking "OK," the pop-up always reappears after a length of time ranging from immediately to around five seconds. I know I could probably fix this by force-quitting and reinstalling Reader, but I would just like to know why this might be happening, and how to avoid it in future.

The adobe upgrade will not install. The message "Upgrade status - installing. Thanks for your patience."Any suggestsions on how to fix?

Hello,  I've been sent here from tech support.  Last wednesday I noticed my Adobe Acrobat Reader Free Version was not opening PDFs. I've uninstallled and reinstalled several times. I've done a repair. I've chaged it to administrator mode and nothing. In admin mode it comes up with the 'do you want this application to make changes...'. Both yes and no does nothing.  You click a PDF and nothing. It appears in Task Manager as Adobe Acrobat (2) and if you keep clicking new ones show up. Eventually a pop up appears saying there is a running error and a click here option with further fix options. None of these work. I found my business partner has had the same issue this week.  Any advice on how to fix this would be greatly apprecited.  Thanks 

Discover the latest features and enhancements in the March 2025 Acrobat desktop release!!    We are happy to announce that the latest Acrobat and Reader DC Continuous Track (25.001.20432), Classic Track (24.001.30235) and Classic Track 2020 (20.005.30763) are live now.   What's Included in the Update? The most recent Acrobat & Reader update brings you the following: Exciting new features.  Bug Fixes.   To begin enjoying these new features immediately, update your Acrobat by navigating to the Help menu, clicking "Check for updates," and following the on-screen instructions to complete the update process.   Here are some of the notable features introduced in this release:   Enhanced PDF generation from web pages. The improvements for converting web pages to PDFs include:  A new progress bar that indicates real-time conversion progress. Enhanced conversion engine: In the Advanced settings, under the Webpage Conversion Settings dialogue box

BonjourJ'ai voulu ouvrir un lien youtube présent dans un fichier PDF. Une fenêtre s'est ouverte me demandant si je donnais  l'autorisationà Youtube d'accéder . Par erreur j'ai répondu non. Je voudrais supprimer cette interdiction.Comment faire? Windows 7  Acrobat reader XMerci pour votre réponseSB

I cannot rename a PDF file saved to my PC. The file closes whether I'm using File Explorer or MS Word to try to rename it. I use Windows 10 and Adobe Acrobat Reader. This has been a problem for months.

Hello,I'm experiencing a recurring Error 0:521 with specific and reproducible symptoms, hoping someone can provide insights or potential solutions. Error Specifics:Error Code: 0:521Affected Software: Adobe ReaderOperating System: Windows 10 or Windows 11Software Version: different versions, also with latests Detailed Error Behavior:Scenario Trigger: Opening a PDF from a web applicationInitial Action: Adobe Reader launches to view the documentClosure Sequence:After closing the documentAdobe Reader process remains active in Windows Task ManagerCannot open other PDF files due to persistent error 0:521 until the process is killed Would greatly appreciate any insights or potential workarounds. Thank you in advance for your help!

I keep getting the following error when trying to sign in to Acrobat Reader despite uninstalling and reinstalling on multiple occasions:Sorry, something went wrong.This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide. Error code: 12013. And yes, I'm connected to the internet.Thanks in advance!

Hi, When users use PDF version 1.7 and AES 128 bits encryption in Windows XP and Windows 7, what is the minimum required Adobe Reader support version?Other : If user use PDF version 1.7 or 1.6 in Windows XP and Windows 7, what is the minimum required Adobe Reader support version? (Don't use encryption)Thanks,Eric

Dear Adobe,You added AI to Reader, yet there is no copy all feature? Let me tell you, I'm trying to share some information with Gemini, and I'm stuck with your Adobe Reader mobile app. You know why?Because there's no "copy all" button. I have to manually drag and select text like I'm back in the Stone Age. It's ridiculous, especially when I'm dealing with long documents. This is incredibly time-consuming, especially for longer documents. Imagine having to copy and paste 30 pages individually! It's simply not practical.You know, it wouldn't kill you to add a simple "copy all" button. It's not rocket science. Just a suggestion...

Startng 2-3 weeks ago when I open a pdf half if it is  obscured by a rectangle babbling about now you can highlight. How do i get rid of that thing?  thank you.

Not able to Digital sign through Adobe acrobat reader 2024.005.20421. When chose Certified and Digital sign, System not resopoinding . Please check . MACOS Sequoia 15.4

When exporting a document to JPEG it is only giving me the option to save the file to a ZIP. I assume this has something to do with my computer settings because the last setup I had did not have this issue. Can someone explain why it wants to take JPEG's to ZIP when trying to export us Acrobat. 

As of the last 1-2 weeks, users are reporting they cannot open PDFs. I will go to their machine and test to confirm that indeed, PDFs/Acrobat won't open. If I then open task manager, I can see several instances of Adobe Acrobat running in the background. If I end all those tasks, then open a PDF, Acrobat will open without issue. Not sure if this is a bug caused by the latest update, but it seems to be fairly widespread among my users. Any help would be appreciated. 

After updated Adobe Reader DC, I can no longer use the SAVE AS function to save a pdf.  I'm not having this issue with any other document in excel or word, it is only when I'm trying to SAVE AS  from a pdf.I uninstalled the Adobe program and then reinstalled it, but that didn't work.  I use the SAVE AS function constantlyas a way to rename and place the doc in the appropriate folder on my laptop.Please help!

Hallo zusammen Wir haben folgendes Problem in unserer Firma.Folgene Meldung erscheint im Outlook wenn ich eine PDF Datei im rechten Fenster als Vorschau anschauen möchte. Für diese Datei kann keine Vorschau angezeigt werden, weil die zugehörige Vorschau nicht installiert ist. Was muss ich machen um dies zu lösen?Habe schon etliche Stunden mit der Lösungsuche verbracht ohne Ergeniss.  Wir haben Outlook 2021 64bit und Adobe Acrobat Reader DC x64 (24.005.20399) im Einsatz. Vielen Dank für eure Hilfe. Gruss Oli

I have a pdf document that I have been using for the past 2 years that suddenly is showing "0"bytes", when trying to open the document, I get a message stating, could not open because it is not a supported file or the file has been damaged.  I am currently still using Windows 8.  I can ope up Reader and still see the document in a small "tile" but it will not open.  Is there any solution for this, a way to recover the file?  Does Adobe have anyone that can do a "remote" session (don't mind paying for it).Thanks

Ich möchte mich gern mit meinem Google Account ganz normal im Reader anmelden. Dieser führt mich über Anmelden zum Google Konto auf die Webseite. Das funktioniert soweit bis dann gesagt wird, dass ich nun zum Reader zurückgehen und den Tab schließen kann.Im Reader selbst kann ich ab diesem Zeitpunkt nichts mehr tun. Er ist eingefroren. Ein Schließen ist nur über den Task Manager möglich. Beim erneuten Öffnen zeigt es mir nicht an, dass ich mit meinem Konto angemeldet bin, ganz im Gegenteil. Ich muss mich erneut anmelden. Danach gleiches Spiel.Den Reader habe ich bereits reparieren lassen. Den KI-Support habe ich auch schon kontaktiert. Dieser ist jedoch unterirdisch schlecht, sodass dieser keine Hilfe war.Hat hier jemand eine Lösung? 

We have the problem that sometimes in pdfs from a another source the characters are shown as rectangles. this problem does not occur with every pdf and just certain people.  We recently updated acrobat to 64 bit and using the newest version. I also read, that the option "only use local fonts" was removed in dec. 2023. This option helped us in another case with the display of pdfs. Is there another way to fix this problem? 

Adobe Reader DC opens for a few seconds with a blank white screen and automatically closes down in 2 seconds while logged in as a user other than local admin on windows 10.Uninstall and Reinstall made no difference.Uninstall, delete Adobe folders from user profile and Program Files, cleared the Temp folders, Reinstall did not work as well.Please advise.

Network printers which have been updated out of existence still appear (as default), for some reason adobe runs its own printers cache, no apparent way to clear it.1.Where does it pull its printers lists? (and default printer for that matter)?2.How do I clear it?Along with the protected mode issue this is a nightmare for us, please help.Thanks in advanced!!

A running instance of Acrobat has caused an errorIn Acrobat, trying to use a tool or feature results in the following error:"A running instance of Acrobat has caused an error." I've exhasuted all of the help articles found  about the issue when "learn more" is selected and tried uninstalling and reinstalling the program and I am still unable to open PDF's.

Hello, our practice management system generates PDF letters that get emailed to other dentists. One dental practice keeps getting a "there was a problem while opening a stream" trying to open the letter on their end.  Thoughts?  I am checking to see if they have a different version of Adobe, and it they are trying to open the document directly from the email vs. downloading it first.  Thanks!