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C
ClimbGuy
Participating Frequently
September 25, 2020
質問

Upgrade AcroRd32.exe, version: 20.12.20048.6926 Constant Crashing

  • September 25, 2020
  • 返信数 2.
  • 1117 ビュー

After this upgrade everytime we open AcroRd32.exe it crashes.  Consistent across our network with anyone on this build.  Win10 systems.  This is the event that appears in the Application Log when it crashes.

Disrupting transactions heavily.  Is anyone else seeing this today?

 

このトピックへの返信は締め切られました。

返信数 2

Amal.
Amal.
Legend
September 29, 2020

Hi there

 

We are sorry for the trouble. As described, the application is crashing on network with Win 10 OS after updating the application to version 20.12.20048

 

Please try to reboot the computer once and check if that makes any difference.

 

If it doesn't work, please try to repair the installation. Go to Help > Repair Installation and then reboot the computer and check again.

 

Also, as you are on a network system, please check the network settings as it may be something with your environment that may be causing the crash.

 

If it still doesn't work, please collect the crash logs as described here https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html and upload the log file to the Document Cloud https://documentcloud.adobe.com/link/home/ generate the link and share the link with us for testing.

 

@Kaleelrahman5D24, you may also try to create a new test user profile with full admin rights on Windows and then try using the application there and check.

 

Keep us posted how it goes

 

Regards

Amal

C
ClimbGuy作成者
Participating Frequently
September 29, 2020

Good afternoon.  Thank you for the response.  I have enabled the collect crash logs and will collect those for you the next time they generate.

K
Kaleelrahman5D24
Participant
September 29, 2020

We are facing the same issue. Please can we have Adobe support look in to this issue.

C
ClimbGuy作成者
Participating Frequently
September 29, 2020

Are you by chance running Malwarebytes Anti-Exploit?  I've asked them to look into this as well on the off chance it's that application.  They are also working with us so far on this.  Being they are co-operating they at least think it could be them as well at this point.  🙂

C
ClimbGuy作成者
Participating Frequently
September 29, 2020

What do your windows application event logs show when Adobe crashes?  We are seeing the following: 

 

 

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