¿Cómo puedo cambiar el correo electrónico con el que realicé la cuenta?. La universidad con la que trabajo cambió el dominio y ahora no pudo acceder a los servicios que estoy pagando

Hi @LoyalBlack 

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

What's happening is your Adobe ID is still tied to your university's old email domain, so when you try signing in with the new address, the system doesn't connect it to your paid subscription. Here are the paths forward depending on your situation:

Option 1: Change your Adobe ID email directly (easiest)

If you still have any access to your old university inbox, try this first:

1. Go to https://adobe.ly/4gSkicR and sign in using your old university email.

2. In the Account information and access section, select Change next to Primary email (Adobe ID).  Adobe Help: Change your primary email address

3. Enter your new university email with the updated domain and select Change.

4. You'll receive a verification code at the new address — enter it and you're all set.

 Note: the new email address can't already be associated with a separate Adobe account. If it is, check out this article on swapping email addresses between two Adobe accounts.

Option 2:  If your license is part of a university plan (VIP or ETLA)

If you're part of an Adobe Teams or Enterprise account, the email change needs to be handled by your Adobe admin, you won't be able to do it yourself from https://adobe.ly/4fiDsaQ in this case.

1. Contact your university's IT department or whoever manages Adobe licenses. Not sure who that is? Sign in to your Adobe account, go to Plans > My Plans, and look for the admin notes provided next to your plan details.  Adobe Help: How do I contact my Adobe administrator?

2. Ask them to update your email in the Adobe Admin Console. In the Admin Console, they go to Users > Users, select your name, and update your details from there. Adobe Help: Create, update, or remove user accounts on the Admin Console 

3. Once updated, sign in with your new email address immediately.

Important for IT admins: for Federated ID users, if email addresses are used as the identifier in the SAML handoff between Adobe and the university's Identity Provider, the change must be made simultaneously on both sides, otherwise the user won't be able to log in.

Hope this information will help. 

~Amal