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Participant
August 21, 2026
Question

Im still getting charged after cancelling my subscription, it ended on the 12th of june however, adobe keeps charging my account every month even after doing everything to cancel the subscription..

  • August 21, 2026
  • 1 reply
  • 8 views

 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    August 21, 2026

    ​Hi @easygoing_Whirl5c6b 

    Hope you are doing well, and thanks for reaching out. 

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have active plans for Acrobat Pro and AI assistant for Acrobat. This is better handled by our billing team here https://adobe.ly/4guXJt1. Just click on the contact us button in the lower right corner to start.

    Hope this information will help.

    ~Amal