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Gayatri
Participant
July 26, 2026
Answered

Request for Refund the payment charged for free trail through an Autopay of 349rs

  • July 26, 2026
  • 5 replies
  • 88 views

Hi, 
I opted for 7 days free trial subscription and was directed to pay 349 rs. for auto repayment. I wanted to explore the trial version. I humbly request to refund the payment. I cancelled my subscription immediately.

    Correct answer Meenakshi0101

    Hi Gayatri,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions?

    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

    5 replies

    Meenakshi0101
    Community Manager
    Meenakshi0101Community ManagerCorrect answer
    Community Manager
    July 27, 2026

    Hi Gayatri,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions?

    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

    G
    GayatriAuthor
    Participant
    August 8, 2026

    Hi Meenakshi, 

    Thank you for the reply, I’ve already cancelled the subscription through APP store the same day, but didn’t receive any refund yet. Attaching a screenshot shot where it states that the subscription is cancelled and will end on August 26. It says nothing about the refund. can you pls guide me further

    Thank you,
    Gayatri

     

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    August 10, 2026

    Hi Gayatri,


    Thank you for sharing the screenshot.

    Please allow us some time to check with the team. We will get back with more information on this.

    We appreciate your patience.


    Thanks,

    Meenakshi

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