My software is STUCK on "Retrieving current session status" What is this and how do I fix it? i am not able to convert any files at all!! Please help!

Hi JulietaQ,

In order to help you better.

Please let me know which application or Service of Adobe you are using. If this is subscription i would request you to log-out and log-in back and let me know if that helps.

~Ajlan Huda