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W
whysuchproblems
Participant
December 13, 2012
Question

Why am I denied access to my own files over "service eligibility requirements"?

  • December 13, 2012
  • 2 replies
  • 1144 views

Haven't logged in for a while, but you have a set of my files. I was forced to put in an age when I logged in using my existing account. I was then "denied access due to service eligibility requirements". Why are you keeping my own files from me?

This topic has been closed for replies.

2 replies

W
wjcdbcm
Participant
December 17, 2012

David, I am having the same problem.  Can you reset my account, too?

dave_m_k
dave_m_k
Legend
December 17, 2012

We're working to get that reset.  Please try logging in again tomorrow afternoon.

-David

dave_m_k
dave_m_k
Legend
December 14, 2012

Hi there,

Our system requires that you provide your birthday to be in compliance with COPPA legislation.  Please see http://forums.adobe.com/docs/DOC-1611 for more information.

In all likelihood, you entered a year that put your age under 13.  We're working to get this reset for you, but it may take up to a day.  I would suggest trying to access your files again tomorrow.

-David

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