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danielw30062469
danielw30062469
Participant
June 23, 2022
Answered

Adobe Stock says I don't have enough credits but I have over 1,000

  • June 23, 2022
  • 2 replies
  • 1267 views

The issue is I have over 1,000 credits in Adobe Stock, however when I select a video file to download it says I have to buy it and that I have insufficient credits. Are there different types of credits?

This topic has been closed for replies.
Correct answer WendellaBee

I see that you purchased credit packs last year. Unused credit packs expire one year after purchase. Your credit packs expired on the 20th.

2 replies

M
michaelb74691741
Participant
June 27, 2023

Hi Adobe, I am having a similar issue. I had stock credit but received a message that I had used up all my stock credit. This is happening at a very crucial time and would appreciate a swift response.

T
Test Screen Name
Legend
June 27, 2023

Contact customer service, don't wait for a reply in this user forum. Since it is urgent. 

M
michaelb74691741
Participant
June 27, 2023

how do i do that please? I tried the chat but the bot is just not smart enough to help

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 23, 2022

Hi @danielw30062469,

Your organization only has a 10 asset plan. You can only license standard assets with this plan. You can license videos and premium assets on demand or you can contact customer care and upgrade to a higher value plan.

 

 

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