Adobe Stock says I don't have enough credits but I have over 1,000

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The issue is I have over 1,000 credits in Adobe Stock, however when I select a video file to download it says I have to buy it and that I have insufficient credits. Are there different types of credits?

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WendellaBeeCorrect answer

Inspiring

I see that you purchased credit packs last year. Unused credit packs expire one year after purchase. Your credit packs expired on the 20th.

M

michaelb74691741

Participant

Hi Adobe, I am having a similar issue. I had stock credit but received a message that I had used up all my stock credit. This is happening at a very crucial time and would appreciate a swift response.

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Test Screen Name

Legend

Contact customer service, don't wait for a reply in this user forum. Since it is urgent.

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michaelb74691741

Participant

how do i do that please? I tried the chat but the bot is just not smart enough to help

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WendellaBee

Inspiring

Hi @danielw30062469,

Your organization only has a 10 asset plan. You can only license standard assets with this plan. You can license videos and premium assets on demand or you can contact customer care and upgrade to a higher value plan.

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