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susanah15732126
susanah15732126
Participant
Mar 26, 2019 11:35 AM UTC
Answered

I received two charges to my paypal account and I have not purchased any products!

Hello! I received two charges to my paypal account from Adobe Systems Ireland LTD and I have not purchased any products. What I can do?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 26, 2019 2:22 PM UTC

    Hi Susana,

    Sorry for the trouble it has caused to you.

    I have checked your account details under the Adobe ID shared in the forums and was unable to locate any subscription or transaction details.

    Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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    3 replies

    jim paolo5C3A
    Participant
    Jan 13, 2021 10:53 AM UTC

    hi my boss too got rip of by that merchant

     

    Merchant
    Adobe Systems Ireland LT
    [REMOVED BY MODERATOR]

     

    I have provided several emails to check his subscription, but your support dont mind helping me with this issue , what a waste and bad experience for a yearly subscription of adobe XD!

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    jim paolo5C3A
    Participant
    Jan 13, 2021 11:38 AM UTC

    please ignore, all is settled thanks customer service

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 26, 2019 2:22 PM UTC

    Hi Susana,

    Sorry for the trouble it has caused to you.

    I have checked your account details under the Adobe ID shared in the forums and was unable to locate any subscription or transaction details.

    Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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