Questions

Made a trial and unable to cancel - says "You'll be able to manage this plan shortly". Simply disgusting that you do this. Can't cancel plan nor remove or edit payment information. What are the best US agencies to report this very likely illegal practice? I'm thinking FTC

I was searching for stock photos of dogs when I found this image of a butchered/cooked dog, and it's pretty hard to look at... There's literally a decapitated head in the image. Is there a way to report the image and have it taken down? I feel like it getting licensed would lead to further animal abuse.The link (NSFW): https://stock.adobe.com/search?filters%5Bcontent_type%3Aphoto%5D=1&filters%5Bcontent_type%3Aillustration%5D=1&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Avideo%5D=1&filters%5Bcontent_type%3Atemplate%5D=1&filters%5Bcontent_type%3A3d%5D=1&filters%5Bcontent_type%3Aimage%5D=1&filters%5Bcontent_type%3Aaudio%5D=0&filters%5Binclude_stock_enterprise%5D=0&filters%5Bis_editorial%5D=0&filters%5Bfree_collection%5D=0&k=dog+with+human+teeth&order=relevance&safe_search=1&limit=100&search_page=1&search_type=usertyped&acp=&aco=dog+with+human+teeth&get_facets=0&asset_id=301715852

The support for a simple Adobe Stock issue is awful and has proven impossible to resolve but support won't understand what's going on and avoid the issue. The old folders of saved images and licensed images on Adobe stock have just disappeared and I can't get them back. I have raised a complaint case id ADB-28643095-P4Y9. The support from Adobe has been awful, ineffective and unreliable.Here's my chat history over a few months excluding the actual calls we've had with them. It's unacceptable to have an issue like this drag on and for there to be no accountability and no clear way how to escalate issues/complain.  Adobe Virtual AssistantView other contact options.January 16, 4:21 PMHi Patrick, I'm the Adobe Virtual Assistant. How can I help you? Hi, the folders in my library have disappeared. I want to make sure I understand clearly. Which of these categories best describes your issue? Troubleshoot a product issueSolve Lightroom sync issuesSomething elseSomething else I'm still lea

I want to cancel my plan but this appears. what should I do.

Ich möchte ein Bild lizenzieren lassen und habe dies auch mehrmals versucht. Ich bekomme jedoch immer wieder die gleiche Meldung:"Leider ist ein Systemfehler aufgetreten. Wenn Sie innerhalb der nächsten Minuten kein E-Mail mit der Bestätigung Ihrer Zahlung erhalten sollten, versuchen Sie es bitte erneut oder wenden Sie sich an den Support."Ich habe es bereits schon mehrmals versucht (auch an unterschiedlichen Tagen!!!), doch leider funktioniert es immer noch nicht.Gibt es derzeit allgemein solche Probleme bei Adobe?

I subscribed to a monthly stock photo of 10 photos per month for 29.99. There was no mention of a yearly plan or price, and when i tried to cancel they are trying to charge me $145.00 early cancellation fee!!!! This is fraud and unacceptable from a companny like Adobe.

Hi everyone! I have a question that really bothers me because I don’t know the answer. Please provide me with relevant information about verifying your address on adobe stock and which countries allow selling ai art on adobe stock? What are the steps for verifying? I'd also like a list of countries that allow me to sell ai art.

I was sure it was possible to buy single stock photos for around £2?Now the only options I see are to either sign up to a free trial, or purchase images for nearly £50 eachAm I missing something?

Please can anyone advice how to get an Adobe Stock account problem sorted. Online chat and phone discussions are a waste of time. I keep getting transferred with no resolution. Is there a customer service email address?

Hi all,for my organization I have a Creative Cloud All Apps - Pro Edition subscription for my users, which include Unlimited Stock images. We needed to add a plan also for video and music, then we discovered the Adobe Stock for Teams, 40 credits per month. We bought that one, but now we can't find a way to download a image asset by using our Unlimited plan included in the Pro Edition. How we can download images choosing if we want to use the Sotck for Teams or if we want to use the Pro illimited plan?

Hi there, I'm a Fotolia contributor.I attempted to sync my Fotolia account, but encountered an error message that reads: 'Your credentials could not be authenticated. Please try again.' Despite multiple attempts, I still receive this error messageWhen I click 'forgot password' and enter my email, I don't receive any email about resetting password. Can anyone or Adobe support help me to solve this problem?Thanks in advance. 

I accidently downloaded an image that I will not be using. Can I get this taken off my account?Is there any way to reverse this? The stock id is: #575026836

I was trying to see how much it would cost to license a single image (#220697395) and clicked the "License" button to get more information, but instead of providing a cost for the single image, it licensed the image it under our group work account. Is there a way to "unlicense" this image?

Je n’ai pas accès à adobe stock avec ma licence étudiant est-ce normal ?   

Please can anyone advice how to get an Adobe Stock account problem sorted. Online chat and phone discussions are a waste of time. I keep get getting transferred with no resolution. Is there a customer service email address?

Bonjour, Je suis prélévée de 59,99€ tous les mois mais j'ai pourtant résilié mon abonnement? Je n'ai pas accès à Adobe Stock et je paye pour rien depuis le mois d'octobre. Impossible de joindre aucun support je ne trouve pas de numéro de téléphone..

Hello there..   I used a preview form Stock for layout, and then after downloading the licensed high res image it turned out the image was just interpolated and looks almost similar to the preview, leaving it unusable. In fact, blurring from the preview softens the already interpolated original.   I contacted support and the person said there is nothing they can do. Is this for real? Image attached shows "highres" on left, "preview" on the right half.   Thanks Andre

I licensed images 571960320, 571960350 and 571959832 and all three are blurry and pixelated. I deleted the images and redownloaded and they're still blurry. All three are from the same author. Are the images bad?

Hi guys,  I have a licensed image in my plan, which refuses to download - I have logged out and back in, tried to download from my library, tried a different browser, nothing works....How can I get support help that isn't automated? Image link: https://stock.adobe.com/za/search/images?filters%5Bcontent_type%3Aphoto%5D=1&filters%5Bcontent_type%3Aillustration%5D=1&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Aimage%5D=1&filters%5Bcontent_type%3Avideo%5D=0&filters%5Bcontent_type%3Atemplate%5D=0&filters%5Bcontent_type%3A3d%5D=0&filters%5Bcontent_type%3Aaudio%5D=0&filters%5Binclude_stock_enterprise%5D=0&filters%5Bis_editorial%5D=0&k=blue+fade&order=relevance&price%5B%24%5D=1&safe_search=1&limit=100&search_page=2&search_type=pagination&acp=&aco=blue+fade&get_facets=0&asset_id=130127069 ThanksJC 

Liebe Community,Ich mache derzeit ein Praktikum und habe über meinen privaten Account ein Foto für ein Plakat gekauft. Laut Standardlizenz kann ich dieses auch für meinen Arbeitgeber oder Kunden lizensieren. Ein regulärer Praktikumsvertrag besteht.Nun zur Frage: Welche Schritte muss ich tun, um das Bild für ein Plakat (es geht um eine kleine Auflage von MAXIMAL 100) zu lizensieren?Genügt die Angabe auf dem Plakat "Foto: Antonio Diaz, lizensiert über Florian Reck via AdobeStock", oder muss die Lizenz explizit erweitert werden?Danke schonmal für Eure Antworten.

To complete my accounting I need the Adobe Stock Photos tax identification number and the chat assistant does not give me the answer. Could someone give me an answer please?

Hello, I signed up for a free trial for Adobe stock that I thought I needed for a skillshare class. I forgot to cancel it, and I didn't know that I would be continuing to pay for a year subscription (monthly). I also didn't know until today that there is a cancellation fee. I am a student and hoping that there is any way to waive the cancellation fee, and cancel my Adobe stock subscription. I only used it during the free trial. And I would have canceled it within the 14 day period if I had known it was still active.

Dear Adobe team, Many of the Stock images that are tagged as "Diaspididae" are incorrectly labelled e.g. #:466157814 and #353651335 are specimens of Coccidae (soft scales), not Diaspididae (armoured scales). Someone needs to go through and correct the misidentified images.   Best regards, Dr Penelope Mills   ESQ Secretary BIOL/AgVic Research Assistant BIOL Tutor/BIOL Lab. Assistant [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  

you are polluting your image bank with poor quality AI images and also very poor quality vectorized illustrations... a quick vectorized image on illustrator and then put on your site.Is it possible to clean it up because it's getting out of hand, there are more AI images than real images.When Midjourney 5 will be used it will be better but for the moment it is not perfect.Thanks for cleaning up because downloading illustrations that are in fact in real size of very mediocre quality. From afar it's ok but close up it's hard. 

Hello,So I'm a student studying graphic design, and I recently cancelled my Adobe Stock subscription. As a student I found I didn't use it as much as I thought and I knew that I couldn't afford the extra $30 with the cost of Creative Cloud. So I decided to cancel my subscription to Stock. When I did I was informed about the ridiculous cancellation fee, which I didn't even read about before cancelling. The fee was $127. Which if I can't afford the $30 fee what makes you think I can pay $127? This is ridiculous. I talked to two different people on the chat to try and see if I could get it waived or pay in installments. However the first person disconnected before I was even finished telling them my issue. The second said he would transfer my concern higher up and then I got an email saying my case was resolved, with no way to reopen it. I am beyond frustrated and I think when Adobe tries to charge me, I will dispute the transaction with my bank. I was not aware of the charge before hand